Strategic Director, Shared Markets Customer Service

A leading nonprofit healthcare organization in California is looking for a Director of Shared Markets Customer Service. This role includes leading strategic planning and operational excellence in Customer Service, managing performance guarantees, and ensuring customer-focused KPIs are effectively implemented. Ideal candidates will have extensive management experience in call centers and a deep understanding of health plan programs. Join a mission-driven team dedicated to transforming healthcare quality and accessibility for communities across California. #J-18808-Ljbffr