BD
Why consider this job opportunity
Comprehensive benefits package including medical, dental, and vision insurance
Salary up to 12 company‑paid holidays
401(k) plan with employer contributions
Tuition reimbursement for continued education
Access to employee assistance programs and wellness resources
Opportunity to work in a diverse and inclusive environment that promotes growth and career advancement
What to Expect (Job Responsibilities)
Provide timely and accurate information to customers regarding their order status and product information requests
Process customer returns in accordance with established department policies and procedures
Collaborate with the Medical Billing department to resolve disputed billing charges
Offer feedback to Customer Service Management regarding service failures or customer concerns
Partner with Sales Representatives to meet or exceed customer service expectations
What is Required (Qualifications)
Minimum of 1 year of experience in the medical industry or call center/customer service environment
High School Diploma or general education degree (GED)
Ability to read, analyze, and interpret medical supply publications and technical procedures
Proficiency in Microsoft Office applications
Capability to work some evening shifts, weekends, or overtime as needed
How to Stand Out (Preferred Qualifications)
Experience in a medical technology or healthcare setting
Strong problem‑solving skills and ability to handle various variables
Excellent communication and interpersonal skills
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all.
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Comprehensive benefits package including medical, dental, and vision insurance
Salary up to 12 company‑paid holidays
401(k) plan with employer contributions
Tuition reimbursement for continued education
Access to employee assistance programs and wellness resources
Opportunity to work in a diverse and inclusive environment that promotes growth and career advancement
What to Expect (Job Responsibilities)
Provide timely and accurate information to customers regarding their order status and product information requests
Process customer returns in accordance with established department policies and procedures
Collaborate with the Medical Billing department to resolve disputed billing charges
Offer feedback to Customer Service Management regarding service failures or customer concerns
Partner with Sales Representatives to meet or exceed customer service expectations
What is Required (Qualifications)
Minimum of 1 year of experience in the medical industry or call center/customer service environment
High School Diploma or general education degree (GED)
Ability to read, analyze, and interpret medical supply publications and technical procedures
Proficiency in Microsoft Office applications
Capability to work some evening shifts, weekends, or overtime as needed
How to Stand Out (Preferred Qualifications)
Experience in a medical technology or healthcare setting
Strong problem‑solving skills and ability to handle various variables
Excellent communication and interpersonal skills
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all.
#J-18808-Ljbffr