Michigan Staffing
Member Service Representative I
Michigan Staffing, Grand Rapids, Michigan, United States, 49508
Member Service Representative I
Do you enjoy supporting members in their financial journey and helping them achieve their goals? Are you comfortable solving problems with a positive, solutions-focused approach? Do you value trust, care, and enthusiasm as part of creating a better future for those you serve? Members First Credit Union is seeking a Member Service Representative (teller) at our Kentwood Branch. Join our team and help us create thriving communities! We strive to create an atmosphere of belonging with no judgment, just opportunity. We are interconnected to each other, and when we embrace our true authentic selves, we are stronger. We will empower you to be the best version of yourself while helping you to flourish in work and life. Come join us to help create thriving communities! The primary purpose of this position is to assist Members First Credit Union to deliver on its mission, vision, and brand promise. You will do this by living out our core values in every service contact to both internal and external members. At the heart of our Employee Value Proposition lies the belief in purpose, belonging, and joy, fostering a culture where every team member feels invested and encouraged to make a meaningful impact in the lives of others. Essential duties include receiving and processing MFCU member transactions including, but not limited to, cash and check processes, deposits, transfers, and loan payments. Assists members with account maintenance and changes. Collaborates with branch staff to cross-sell and increase member share of wallet. Ensures security and compliance procedures are followed in all transactions. This position is an in-branch/office role, must be available to work 8 a.m. to 5 p.m. M-F, Saturday business hours as scheduled, and some outside of normal working hours for meetings and/or education/trainings. Successfully obtain Certified Credit Union Financial Counselor (CCUFC) designation through America's Credit Unions within first year of service with.
Do you enjoy supporting members in their financial journey and helping them achieve their goals? Are you comfortable solving problems with a positive, solutions-focused approach? Do you value trust, care, and enthusiasm as part of creating a better future for those you serve? Members First Credit Union is seeking a Member Service Representative (teller) at our Kentwood Branch. Join our team and help us create thriving communities! We strive to create an atmosphere of belonging with no judgment, just opportunity. We are interconnected to each other, and when we embrace our true authentic selves, we are stronger. We will empower you to be the best version of yourself while helping you to flourish in work and life. Come join us to help create thriving communities! The primary purpose of this position is to assist Members First Credit Union to deliver on its mission, vision, and brand promise. You will do this by living out our core values in every service contact to both internal and external members. At the heart of our Employee Value Proposition lies the belief in purpose, belonging, and joy, fostering a culture where every team member feels invested and encouraged to make a meaningful impact in the lives of others. Essential duties include receiving and processing MFCU member transactions including, but not limited to, cash and check processes, deposits, transfers, and loan payments. Assists members with account maintenance and changes. Collaborates with branch staff to cross-sell and increase member share of wallet. Ensures security and compliance procedures are followed in all transactions. This position is an in-branch/office role, must be available to work 8 a.m. to 5 p.m. M-F, Saturday business hours as scheduled, and some outside of normal working hours for meetings and/or education/trainings. Successfully obtain Certified Credit Union Financial Counselor (CCUFC) designation through America's Credit Unions within first year of service with.