Guest Relations Agent Job at Air Methods in Houston

Overview Offers in-person, face-to-face personalized service including reservations, guest check-in and briefing, retail and activity sales, and support for base operations. Focus on providing extraordinary service to our guests at every touchpoint with Blue Hawaiian, including check-in, briefings, flight following, and limited ramp operations. This person will help grow base revenue with service sales enhancements to ensure a memorable vacation experience for the guest. Qualified candidates bring proven sales and high-touch customer service skills to the team. The Guest Relation Agent is knowledgeable about the local area and is the expert on the attractions, tours, and activities that we sell. Ensures compliance with Blue Hawaiian’s Operational Specifications, Human Resources Requirements, and Safety Management System. Responsibilities Essential Functions and Responsibilities include the following: Provide each guest with a professional and courteous greeting and extraordinary guest service. Establish rapport and trust with the guest and assist in selecting the product that matches their needs, assessed via the discovery process (i.e., asking questions). Meet or exceed established sales targets in a commissioned environment. Demonstrate the ability to generate sales and upsell products by “painting the picture” and planning out the guest’s stay to improve their experience. Take responsibility for solving guest issues in a timely fashion with satisfaction and a sense of urgency. Follow up on issues to ensure that they are resolved. Confirmed ability to sell in person and occasionally, on the phone. Use sales tools to invoke a sense of urgency to get the guest to commit; close and book the sale and get the guest to make payment. Provide a thorough, detailed recap of the purchase along with properly thanking the guest for their business. Other duties as assigned. Additional Job Requirements Availability Required: Sunday – Saturday. Generally, 3 – 5 days per week, with one day being on a Saturday or Sunday. Any desk, any shift (Opening, mid, or closing shifts between the hours of 7 am – 6 pm). Indicate the percentage of time spent traveling – 0%. Qualifications To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. In accordance with applicable laws, Blue Hawaiian will provide reasonable accommodations that do not create an undue burden so disabled employees may perform the essential functions of the position. Education & Experience High school diploma or general education degree (GED) and one to three years’ related experience and/or training; or equivalent combination of education and experience. 1-2 years of sales (or upselling) experience in a performance-driven environment. Extraordinary guest service skills. Expert-level knowledge of the local area and attractions. Knowledge of travel and/or ticket industry and concierge experience preferred. Operational experience preferred. Skills Adaptable and able to support change within the business. Ability to overcome objections and offer alternate solutions. Timeliness and a professional appearance. Excellent written and verbal communication skills (fluent English required, bilingual a plus). Strong listening skills to identify customer needs. Self-motivated with the ability to work independently in a sales-driven environment. Ability to occasionally lift up to 25 pounds and to stand for long periods of time. Proven ability to juggle multiple duties and prioritize. Computer Skills Intermediate with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook. Demonstrated ability to type 30-40 wpm. Minimum Pay USD $33,375.00/Yr. Maximum Pay USD $48,400.00/Yr. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. The contractor will not discharge or in any other manner discriminate against employees or applicants because they #J-18808-Ljbffr