Senior Technical Program Director Job at SuccessKPI in Virginia

Join a global team of innovators and builders SuccessKPI is a global company with a vision to inspire and enable next generation experiences for the world. With a deep focus on achieving success through a shared understanding that we are stronger together, we weave our values into everything we do. Our employees are innovators and builders that help shape the future of our organization. We put YOU first, offering employees an opportunity to make their mark here while creating and nurturing a strong life-work balance. We offer a flexible work environment as a fully remote team, so that you can thrive in today’s ever-changing world. If this sounds like a team you’d be proud to work with, apply today and join us. “The people of SuccessKPI make it an inviting and exciting workplace. Every person embodies the meaning of collaboration and community. The CEO actively participates in our conversations while empowering us to own our work.” Lyndon Thweatt, Customer Support “There’s open atmosphere and readiness to collaborate makes SuccessKPI a great place to work as a team. You’ll notice that on day one.” “I feel a sense of belonging and freedom working here because of the people at SuccessKPI.” Life at SuccessKPI Diversity, Equity & Inclusion We are committed to a diverse and inclusive workplace, where employees, customers, and partners feel comfortable bringing their whole authentic selves to work. We embrace differences and unique ideas and look forward to learning from one another each and every day. 0 % of Global Employees are Women 0 % of U.S. Employees are from Underrepresented Groups 0 % of U.S. Leaders are from Underrepresented Groups Our Values We solve problems for our customers We care for our partners & teammates We work hard but don’t take ourselves too seriously We make simple things easy and complex things possible We are creative & innovative We value inclusivity & diversity Perks and benefits Succeed from Anywhere Our virtual headquarters keep us connected from anywhere you are. Work remotely while connecting with your team through digital and regional events. Flexibility & Life-Work Balance Unlimited PTO & flexible work schedules to help balance life Family First – Competitive benefits including paid parental leave for birth, adoption, and fostering; top‑notch health plans with the ability to flex your schedule to care for your family. Community Support Paid Volunteer Floating Holidays to participate in company‑sanctioned or independently chosen community events. We make it easy to keep your voice active in your community by offering employees the time they need to volunteer or participate in local elections. Wellness Matters We offer competitive medical, dental, vision, and employee assistance plans along with company‑wide fitness challenges. Competitive Compensation Fair and thoughtful compensation, equity grants, and employer‑matched 401(k) are paired with opportunities for career growth and development. Early Career Options We offer a top‑tier internship program with the ability to transition into associate‑level positions post‑graduation. Open Positions SuccessKPI is a global company with a deep focus on achieving success through a belief that we are stronger together. We are proud of the culture we have created and weave our values into everything we do. Our employees are always encouraged to be innovators and builders at heart that help shape the future of our organization. We believe that offering competitive benefits and perks is nice but helping our employees thrive in today’s ever‑changing world is even better! We put YOU first, offering make their mark here while creating and nurturing a strong work‑life balance. We offer a flexible work environment as a fully remote team. If this sounds like a place you’d be proud to work at, what are you waiting for, apply today! We are seeking both an Associate level Analytics Consultant and a mid-level Analytics Consultant at this time. The Analytics Consultant is a self‑driven individual with a proactive mentality and a passion for helping organizations solve complex business and technology problems. A professional interested in developing skills in the consulting, presales, support, and customer success areas, the consultant will interact with internal senior leadership and quickly ramp up to interact with customers and prospects. Are you smart and driven to succeed? Interested in learning new technology? Do you like working with numbers and analytics? If you answered yes, you will succeed here! Job Location: Remote W ork , USA: Candidate must reside in one of the following states to be considered for this role: CA, CO, FL, GA, IL, ID, IN, MA, MD, MI, NE, NC, NJ, PA, TN, TX, VA Why work forSuccessKPI: Opportunity to work for an organization that prides itself on offering a diverse and dynamic culture where employees are proud to work Opportunity to work for a fast‑growth global company in the rapidly growing analytics space Opportunity for career development and growth opportunities as we grow and scale Opportunity to build industry relationships and work alongside seasoned industry experts Opportunity to work with our leadership team to strategize, collaborate, and solve customer challenges every day – YOU HAVE A VOICE AT SUCCESSKPI! What You’ll Do Leverage analytics tools to derive business insights Collaborate with clients and internal teams to analyze, design, & deliver innovative call center analytics solutions for a wide variety of industries. Work closely with both IT and business clients, to best align business needs with technical capability/ feasibility Work with client and consultant teams to design and build systems using our AI/Machine Learning technology stack Conduct and participate in client white‑boarding sessions, workshops, design sessions, and project meetings as needed, playing a key role in client relations Document best practices to increase our knowledge base What You’ll Bring Bachelor’s degree in Computer Science, Computer Engineering, BSE (Mechanical, Electrical, Industrial), Information Systems, Mathematics, Economics, or related degrees or equivalent work experience 4+ years relevant work experience in data & analytics focused role for our Analytics Consultant opening & 1+ years relevant experience for our Associate Analytics Consultant role Strong interpersonal, verbal, and written communication skills to deliver your message to varied audiences (e.g., client stakeholders, delivery teams, etc.) Completion of 1+ AWS certification or related cloud experience, a plus Strong analytical and logical problem‑solving approach Adaptable individual who can create structure in ambiguous or rapidly changing environments Highly self‑motivated and able to work independently as well as in a team environment Data analytics experience ( PowerBI /Tableau/MicroStrategy), a plus. CCaaS experience (Genesys Cloud, TalkDesk, AWS Connect), a plus. Virtual Work opportunity Opportunity to work and help shape a fast‑growing company Medical, Dental, and Vision Insurance Stock Option Plan Open Time Off Paid parental leave for birth, adoption, and fostering 11 paid Company holidays 401k Savings Plan – with employer match Basic Life Insurance provided at no cost to you Accidental Death & Dismemberment Insurance coverage Long Term Disability Insurance Short Term Disability Insurance Life-Work Balance Employee Assistance Program providing insureds and their dependents with confidential, experienced assistance in dealing with day-to-day life issues or crisis support for personal and professional goals and challenges. Development and career growth opportunities at one of the coolest companies around, if we do say so ourselve About SuccessKPI Inc.: SuccessKPI is a rapidly growing and thriving business providing an AI Rich, pure SaaS analytics and automation platform for contact centers. SuccessKPI combines a rich data lake and business intelligence layer with quality management, speech and text analytics and the real time action power of playbooks to act on customer conversations. Customers can start in minutes to remove the obstacles that contact center agents, managers, and executives face in providing a great customer experience. For more information on SuccessKPI, please visit us at successkpi.com SuccessKPI is an Equal Opportunity Employer – M/ W / D/ V / GI / S O / A Senior Analytics Consultant – Remote, India or Poland SuccessKPI is a global company with a deep focus on achieving success through a belief that we are stronger together. We are proud of the culture we have created and weave our values into everything we do. Our employees are always encouraged to be innovators and builders at heart that help shape the future of our organization. We believe that offering competitive benefits and perks is nice but helping our employees thrive in today’s ever‑changing world is even better! We put YOU first, offering employees an opportunity to make their mark here while creating and nurturing a strong work-life balance. We offer a flexible work environment as a fully remote team. If this sounds like a place you’d be proud to work at, what are you waiting for, apply today! The Senior Analytics Consultant is a self‑driven individual with a proactive mentality who has a passion for helping organizations solve complex business and technology problems. A professional interested in developing skills in the consulting, presales, support, and customer success areas, the associate consultant will interact with internal senior leadership and quickly ramp up to interact with customers and prospects. Are you unsure if you have what it takes? Are you smart and driven to succeed? Interested in learning new technology? Do you like working with numbers and analytics? You will succeed here! Job Location: Remote work from home – India or Poland* *In Poland this is a full‑time B2B contractor position Why work for SuccessKPI : Opportunity to work for an organization that prides itself on offering a diverse and dynamic culture where employees are proud to work Opportunity to work for a fast‑growth global company in the rapidly growing analytics space Opportunity for career development and growth opportunities as we grow and scale Opportunity to build industry relationships and work alongside seasoned industry experts Opportunity to work with our leadership team to strategize, collaborate, and solve customer challenges every day – YOU HAVE A VOICE AT SUCCESSKPI! What You’ll Do: Leverage analytics tools to derive business insights Collaborate with clients and internal teams to analyze, design, & deliver innovative call center analytics solutions for a wide variety of industries. Work closely with both IT and business clients, to best align business needs with technical capability/ feasibility Work with client and consultant teams to design and build systems using our AI/Machine Learning technology stack Conduct and participate in client white‑boarding sessions, workshops, design sessions, and project meetings as needed, playing a key role in client relations Document best practices to increase our knowledge base What You’ll Bring: Bachelor’s degree in Computer Science, Computer Engineering, BSE (Mechanical, Electrical, Industrial), Information Systems, Mathematics, Economics, or related experience. Minimum of 7+ years’ experience in SaaS Completion of 1+ AWS certification or related cloud experience, a plus Experience in implementing MicroStrategy Reports, Dashboards and Freeform SQL reports is a must Strong working knowledge of SQL and ability write and tune complex queries. Hands‑on experience with RedShift is a plus Linguistics, behavioral science background Speech and Text skills with ability to build framework to ID topic trends Ramp & ongoing monitoring Analytics skills with end‑to‑end date flow knowledge Quality management skills including ability to build framework, scoring mechanisms and provide improvement recommendations opportunities for improvements Strong interpersonal, verbal and written communication skills to deliver your message to varied audiences (e.g., client stakeholders, delivery teams, etc.) Strong analytical and logical problem‑solving approach (Identify, describe, resolve) Adaptable individual who can create structure in ambiguous or rapidly changing environments Highly self‑motivated and able to work independently as well as provide direction to team and defines what needs to be done Virtual Work opportunity Opportunity to work and help shape a fast‑growing company Paid Holidays Paid Leave / Paid Time Off EPF Medical Insurance Accidental Disability Coverage Stock Options Development and career growth opportunities at one of the coolest companies around, if we do say so ourselves About SuccessKPI Inc.: SuccessKPI is a rapidly growing and thriving business providing an AI Rich, pure SaaS analytics and automation platform for contact centers. SuccessKPI combines a rich data lake and business intelligence layer with quality management, speech and text analytics and the real time action power of playbooks to act on customer conversations. Customers can start in minutes to remove the obstacles that contact center agents, managers, and executives face in providing a great customer experience. For more information on SuccessKPI, please visit us at successkpi.com SuccessKPI is an Equal Opportunity Employer – M/ W / D/ V / GI / S O / A #J-18808-Ljbffr