Concordia Lutheran Ministries
Customer Service Representative
Concordia Lutheran Ministries, Phila, Pennsylvania, United States
Job Description
Concordia Medical Equipment 615 N Pike Rd Cabot, PA 16023, 615 N Pike Rd, Cabot, Pennsylvania, United States of America
Posted Friday, January 16, 2026 at 5:00 AM
Have you or a loved one recently had a procedure, illness or short-term rehabilitation stay that requires a wheelchair, hospital bed or crutches? Will mom's bathroom be a little safer with a bath bench? Maybe a recent respiratory diagnosis means you or your loved needs oxygen, a CPAP or a nebulizer. The knowledgeable staff at Concordia Medical Equipment has the experience necessary to make the process of obtaining your equipment easy and trouble-free. We strive to hire excellent people at Concordia - and keep them as well!
Concordia Medical Equipment is looking for a dedicated
Customer Service Representative
CSR to join our expanding team. If you have experience in customer service, prefer a schedule that allows for evenings and weekends off, and are seeking a stable income, this position is perfect for you! Our
Customer Service Representatives
CSR work Monday through Friday in a dynamic environment, utilizing their skills to answer calls, process orders, and address customer inquiries. This is a full-time role that comes with benefits.
Position Summary: As a
Customer Service Representative CSR , you will be responsible for new patient intake, assessing the needs of both new and existing customers, ensuring customer satisfaction, resolving complaints, ensuring order accuracy, coordinating deliveries or services, and verifying issues related to service authorization, insurance coverage, and reimbursement. You will be the primary point of contact for customers, both in our retail location and over the phone. Additionally, you will provide compression services to clients and patients, evaluating their needs and recommending appropriate compression garments and related supplies. Depending on your supervisor's designation, you may also negotiate pricing, place special orders, and manage product shipping.
Why You Should Apply for the Customer Service Representative position?
Excellent opportunities for growth and advancement
Education Assistance
Exceptional 403(b) Retirement Savings Plan
Generous paid time off
Qualifications for the Customer Service Representative position:
High school diploma or equivalent
Strong customer service, phone, and typing skills
Excellent verbal and written communication abilities
Attention to detail, strong organizational skills, and the ability to multitask effectively
Ability to work collaboratively as part of a cohesive team
Two years of customer service experience preferred; knowledge of medical terminology is a plus
Essential Duties and Responsibilities:
Answer phone calls promptly and assist customers in the retail area, effectively resolving inquiries on the first call
Minimize the use of hold and transfer functions, ensuring efficient follow-up and communication
Communicate clearly and provide outstanding customer service both over the phone and in person
Share the workload of phone calls, orders, and retail tasks equally with the Customer Service team
Equal Opportunity Employer
If you're ready to make a difference in customer service and join a supportive team, we encourage you to apply!
403(b) Retirement Plan
Paid Life Insurance Policy
Direct Deposit
Tuition Reimbursement Program
Vacation/PTO
Paid Holidays
Competitive Wages
Referral Program
Seniority/Appreciation Bonuses
Voluntary Benefits
Employee Assistance Program
EOE Benefits and Wages may vary based on location.
Minimum hours worked per week/status may be required for certain benefit eligibility.
Concordia Medical Equipment 615 N Pike Rd Cabot, PA 16023, 615 N Pike Rd, Cabot, Pennsylvania, United States of America
#J-18808-Ljbffr
Posted Friday, January 16, 2026 at 5:00 AM
Have you or a loved one recently had a procedure, illness or short-term rehabilitation stay that requires a wheelchair, hospital bed or crutches? Will mom's bathroom be a little safer with a bath bench? Maybe a recent respiratory diagnosis means you or your loved needs oxygen, a CPAP or a nebulizer. The knowledgeable staff at Concordia Medical Equipment has the experience necessary to make the process of obtaining your equipment easy and trouble-free. We strive to hire excellent people at Concordia - and keep them as well!
Concordia Medical Equipment is looking for a dedicated
Customer Service Representative
CSR to join our expanding team. If you have experience in customer service, prefer a schedule that allows for evenings and weekends off, and are seeking a stable income, this position is perfect for you! Our
Customer Service Representatives
CSR work Monday through Friday in a dynamic environment, utilizing their skills to answer calls, process orders, and address customer inquiries. This is a full-time role that comes with benefits.
Position Summary: As a
Customer Service Representative CSR , you will be responsible for new patient intake, assessing the needs of both new and existing customers, ensuring customer satisfaction, resolving complaints, ensuring order accuracy, coordinating deliveries or services, and verifying issues related to service authorization, insurance coverage, and reimbursement. You will be the primary point of contact for customers, both in our retail location and over the phone. Additionally, you will provide compression services to clients and patients, evaluating their needs and recommending appropriate compression garments and related supplies. Depending on your supervisor's designation, you may also negotiate pricing, place special orders, and manage product shipping.
Why You Should Apply for the Customer Service Representative position?
Excellent opportunities for growth and advancement
Education Assistance
Exceptional 403(b) Retirement Savings Plan
Generous paid time off
Qualifications for the Customer Service Representative position:
High school diploma or equivalent
Strong customer service, phone, and typing skills
Excellent verbal and written communication abilities
Attention to detail, strong organizational skills, and the ability to multitask effectively
Ability to work collaboratively as part of a cohesive team
Two years of customer service experience preferred; knowledge of medical terminology is a plus
Essential Duties and Responsibilities:
Answer phone calls promptly and assist customers in the retail area, effectively resolving inquiries on the first call
Minimize the use of hold and transfer functions, ensuring efficient follow-up and communication
Communicate clearly and provide outstanding customer service both over the phone and in person
Share the workload of phone calls, orders, and retail tasks equally with the Customer Service team
Equal Opportunity Employer
If you're ready to make a difference in customer service and join a supportive team, we encourage you to apply!
403(b) Retirement Plan
Paid Life Insurance Policy
Direct Deposit
Tuition Reimbursement Program
Vacation/PTO
Paid Holidays
Competitive Wages
Referral Program
Seniority/Appreciation Bonuses
Voluntary Benefits
Employee Assistance Program
EOE Benefits and Wages may vary based on location.
Minimum hours worked per week/status may be required for certain benefit eligibility.
Concordia Medical Equipment 615 N Pike Rd Cabot, PA 16023, 615 N Pike Rd, Cabot, Pennsylvania, United States of America
#J-18808-Ljbffr