Advanced Call Center Technologies, LLC.
Customer Service Representative - Shreveport, LA
Advanced Call Center Technologies, LLC., Shreveport, Louisiana, us, 71150
Customer Service Representative - Shreveport, LA
Shreveport, LA, USA
Job Description Posted Sunday, December 28, 2025 at 5:00 AM
Advanced Call Center Technologies
Job Description
Call Center Representative - Agent
Reports To : Operations Supervisor
Department : Operations
FLSA Status : Non-exempt
Summary :
Customer Service Representatives use their excellent communication and interpersonal skills with customers. In this role you will receive inbound calls from consumers for assistance with billing inquiries, payments, credits, fraud alerts, internet and cell phone services, and mortgage servicing. Customer Service Representatives are problem solvers with good negotiation skills who are self‑driven and motivated to meet individual service and sales goals.
Essential Duties and Responsibilities :
Respond promptly to customer needs; solicit customer feedback to improve service; respond to requests for service and assistance.
Maintain confidentiality; listen to others without interrupting; keep emotions under control; remain open to others’ ideas and try new things.
Speak clearly and persuasively in positive or negative situations; listen and get clarification; respond quickly and effectively to customer questions.
Multi‑task to document while speaking with the consumer.
Demonstrate accuracy and thoroughness; look for ways to improve and promote quality; apply feedback to improve performance; monitor work to ensure quality. Meet clients’ specific quality standards.
Meet productivity standards; complete work in a timely manner; strive to increase productivity; work quickly.
Promote positive interactions with others through effective communication with customers and team members. This includes real‑time interaction with leaders for coaching and feedback, verbal engagement with customers, and collaboration with team members and escalation departments. These interactions may be face‑to‑face as required by business needs.
Regular, predictable, and reliable attendance is critical to success in this role.
Follow instructions, respond to management direction; take responsibility for own actions; keep commitments; commit to long hours of work when necessary to reach goals; complete tasks on time or notify appropriate person with an alternate plan.
Other duties as requested by management.
Competency:
To perform the job successfully, an individual should demonstrate the following competencies:
Data Entry Accuracy – Good attention to detail and basic computer skills.
Communication Skills – Clear communication with employees and customers.
Background Check – Must be able to successfully pass a criminal background check.
Education and/or Experience:
High School Diploma or GED required.
Previous call center experience or assisting customers preferred.
Computer Skills:
To perform this job successfully, an individual must have knowledge of:
Good typing skills.
Ability to navigate multiple computer screens and applications.
~CB
ACT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ACT complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. ACT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of ACT’s employees to perform their job duties may result in discipline up to and including discharge.
#J-18808-Ljbffr
Job Description Posted Sunday, December 28, 2025 at 5:00 AM
Advanced Call Center Technologies
Job Description
Call Center Representative - Agent
Reports To : Operations Supervisor
Department : Operations
FLSA Status : Non-exempt
Summary :
Customer Service Representatives use their excellent communication and interpersonal skills with customers. In this role you will receive inbound calls from consumers for assistance with billing inquiries, payments, credits, fraud alerts, internet and cell phone services, and mortgage servicing. Customer Service Representatives are problem solvers with good negotiation skills who are self‑driven and motivated to meet individual service and sales goals.
Essential Duties and Responsibilities :
Respond promptly to customer needs; solicit customer feedback to improve service; respond to requests for service and assistance.
Maintain confidentiality; listen to others without interrupting; keep emotions under control; remain open to others’ ideas and try new things.
Speak clearly and persuasively in positive or negative situations; listen and get clarification; respond quickly and effectively to customer questions.
Multi‑task to document while speaking with the consumer.
Demonstrate accuracy and thoroughness; look for ways to improve and promote quality; apply feedback to improve performance; monitor work to ensure quality. Meet clients’ specific quality standards.
Meet productivity standards; complete work in a timely manner; strive to increase productivity; work quickly.
Promote positive interactions with others through effective communication with customers and team members. This includes real‑time interaction with leaders for coaching and feedback, verbal engagement with customers, and collaboration with team members and escalation departments. These interactions may be face‑to‑face as required by business needs.
Regular, predictable, and reliable attendance is critical to success in this role.
Follow instructions, respond to management direction; take responsibility for own actions; keep commitments; commit to long hours of work when necessary to reach goals; complete tasks on time or notify appropriate person with an alternate plan.
Other duties as requested by management.
Competency:
To perform the job successfully, an individual should demonstrate the following competencies:
Data Entry Accuracy – Good attention to detail and basic computer skills.
Communication Skills – Clear communication with employees and customers.
Background Check – Must be able to successfully pass a criminal background check.
Education and/or Experience:
High School Diploma or GED required.
Previous call center experience or assisting customers preferred.
Computer Skills:
To perform this job successfully, an individual must have knowledge of:
Good typing skills.
Ability to navigate multiple computer screens and applications.
~CB
ACT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ACT complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. ACT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of ACT’s employees to perform their job duties may result in discipline up to and including discharge.
#J-18808-Ljbffr