Playbill, Inc.
Administrative Paid Group Sales Coordinator Broadway Experiential LLC New York,
Playbill, Inc., New York, New York, us, 10261
About Broadway Experiential and The Museum of Broadway
Broadway Experiential, LLC owns and operates The Museum of Broadway as a platform to grow the brand of Broadway, honor and learn from its history, and bring in new audiences to develop the next generation of Broadway theatregoers.
About the Role The Group Sales Coordinator is an exciting opportunity for someone looking to take on meaningful responsibility and to play an integral role in the Museum’s operations in the areas of group sales, ticketing, and customer service.
The position reports primarily to the Co-Founders and Director of Sales, but will also interface regularly with the General Manager, Ticketing & Customer Service Administrator, Marketing Coordinator, Site Supervisors, and multiple third-party agencies and partners.
Responsibilities
Serve as primary point of contact for all group sales inquiries submitted directly via the Museum’s public-facing communication channels
Initiate outreach/sales efforts to develop and expand the Museum’s group sales clientele including, but not limited to, building and maintaining a database of both existing and potential new clients to receive marketing communications and other Museum information
Interface with potential group sales clients to provide details, pricing and availability information, book orders, set payment deadlines, and process payments utilizing the Museum’s ticketing system (STAR)
Be present in person and serve as onsite point-of-contact when large groups visit and additional supervision/administration may be required
Create weekly reporting to summarize the status of new and existing group sales orders and payments
Develop and distribute a quarterly newsletter to be distributed to all existing group sales contacts in an effort to boost return/repeat bookings
Review and approve monthly settlements with third-party sellers (e.g. group sales agencies, etc) including auditing and revenue reconciliations if/as needed.
Organize and manage the Museum’s group sales email inbox, providing exceptional customer service at all times, including disseminating key Museum information and addressing ticket-related questions/inquiries in a timely manner
Monitor, collect and assess data around the history and trends of Museum customer service inquiries and recommend process adjustments and/or experience improvements
Become familiar with other Museum sales reporting and ticketing procedures to serve as emergency backup for Ticketing & Customer Service Administrator if/when needed
Additional related responsibilities, as assigned
Ideal Candidate Background
Minimum of 2 years of experience in the ticketing or tourism sector
Results Driven: Motivated, energetic, proactive, and goal-oriented
Analytical: Enjoys working with numbers and spreadsheets, organizing data for analysis and reporting
Meticulous: Highly organized, detail-oriented, diligent, and thorough in all responsibilities and tasks
Professional: Maintains a high level of professionalism and confidentiality at all times
Tech Savvy: Understands how to navigate new technologies and enjoys learning new systems
Strong. Has the confidence to interact with customers with patience, empathy, and diplomacy
Prior knowledge of STAR is a plus
Non-exempt Hours: Minimum of forty (40) hours per week with at least one (1) guaranteed full day off each week
Benefits: Health Benefits (70% Employer paid) available on the first of the month following completion of probationary period (60 days)
PTO: Annual complement of sick days and vacation days earned and/or available in accordance with company policies.
Note: This position requires a combination of onsite and remote work. Candidate must have reliable access to a hi-speed internet connection for remote work. A company laptop computer will be provided, if needed.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
DURATION Feb 2, 2026 -
SALARY $45,000.00 – $45,000.00 per year
APPLY BY EMAIL careers…
* NOTE: Do not copy/paste the above email address as it is encoded with SPAM protection. Just click it to initiate an email from your preferred email client.
#J-18808-Ljbffr
About the Role The Group Sales Coordinator is an exciting opportunity for someone looking to take on meaningful responsibility and to play an integral role in the Museum’s operations in the areas of group sales, ticketing, and customer service.
The position reports primarily to the Co-Founders and Director of Sales, but will also interface regularly with the General Manager, Ticketing & Customer Service Administrator, Marketing Coordinator, Site Supervisors, and multiple third-party agencies and partners.
Responsibilities
Serve as primary point of contact for all group sales inquiries submitted directly via the Museum’s public-facing communication channels
Initiate outreach/sales efforts to develop and expand the Museum’s group sales clientele including, but not limited to, building and maintaining a database of both existing and potential new clients to receive marketing communications and other Museum information
Interface with potential group sales clients to provide details, pricing and availability information, book orders, set payment deadlines, and process payments utilizing the Museum’s ticketing system (STAR)
Be present in person and serve as onsite point-of-contact when large groups visit and additional supervision/administration may be required
Create weekly reporting to summarize the status of new and existing group sales orders and payments
Develop and distribute a quarterly newsletter to be distributed to all existing group sales contacts in an effort to boost return/repeat bookings
Review and approve monthly settlements with third-party sellers (e.g. group sales agencies, etc) including auditing and revenue reconciliations if/as needed.
Organize and manage the Museum’s group sales email inbox, providing exceptional customer service at all times, including disseminating key Museum information and addressing ticket-related questions/inquiries in a timely manner
Monitor, collect and assess data around the history and trends of Museum customer service inquiries and recommend process adjustments and/or experience improvements
Become familiar with other Museum sales reporting and ticketing procedures to serve as emergency backup for Ticketing & Customer Service Administrator if/when needed
Additional related responsibilities, as assigned
Ideal Candidate Background
Minimum of 2 years of experience in the ticketing or tourism sector
Results Driven: Motivated, energetic, proactive, and goal-oriented
Analytical: Enjoys working with numbers and spreadsheets, organizing data for analysis and reporting
Meticulous: Highly organized, detail-oriented, diligent, and thorough in all responsibilities and tasks
Professional: Maintains a high level of professionalism and confidentiality at all times
Tech Savvy: Understands how to navigate new technologies and enjoys learning new systems
Strong. Has the confidence to interact with customers with patience, empathy, and diplomacy
Prior knowledge of STAR is a plus
Non-exempt Hours: Minimum of forty (40) hours per week with at least one (1) guaranteed full day off each week
Benefits: Health Benefits (70% Employer paid) available on the first of the month following completion of probationary period (60 days)
PTO: Annual complement of sick days and vacation days earned and/or available in accordance with company policies.
Note: This position requires a combination of onsite and remote work. Candidate must have reliable access to a hi-speed internet connection for remote work. A company laptop computer will be provided, if needed.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
DURATION Feb 2, 2026 -
SALARY $45,000.00 – $45,000.00 per year
APPLY BY EMAIL careers…
* NOTE: Do not copy/paste the above email address as it is encoded with SPAM protection. Just click it to initiate an email from your preferred email client.
#J-18808-Ljbffr