State of Florida
GOVERNMENT OPERATIONS CONSULTANT II - 64000160
State of Florida, Tallahassee, Florida, us, 32318
Requisition No: 868514
Agency: Department of Health
Working Title: GOVERNMENT OPERATIONS CONSULTANT II - 64000160
Pay Plan: Career Service
Position Number: 64000160
Salary: $45,060.11 - $46,060.11
Posting Closing Date: 01/21/2026
Total Compensation Estimator Tool
Department of Health
Division of Medical Quality Assurance
Bureau of Enforcement
Consumer Services Unit
Open Competitive Opportunity
Note:
Positions are typically filled at base salary
Responsibilities
Analyze and process medical/allied health complaints, including Code 15 Reports (Hospital, Nursing Home & Assisted Living Facility), civil malpractice settlements, civil complaints, hospital disciplinary reports, internet prescribing/unlicensed storefront pharmacies, and consumer complaints against Florida health care licensees to determine conformity with quality assurance principles and standards. Data is analyzed, and the employee develops solutions or alternative methods of proceeding or resolving issues.
Consult with federal, state, and local organizations on matters related to the above reports/complaints.
Interpret and apply statutes, policies, and regulations in analyzing complex data regarding patient care and malpractice issues involving health care practitioners.
Review documents and contact appropriate parties to ensure compliance with applicable statutory and regulatory requirements.
Conduct investigations when appropriate; issue subpoenas, citations, cease and desist agreements and notices of non‑compliance; contact and interview witnesses and experts as necessary; prepare investigative reports and prepare file for legal review; testify at hearings as necessary.
Provide technical assistance, consultative services and direction for development, implementation and evaluation of data and reports.
Research, prepare and disseminate reports of a topical or statistical nature as required by the manager or agency officials.
Consult with, assist, and act as liaison between and among the professional boards, complainants, licensees, consultants, other governmental agencies, and the various sections of the agency; assist in the development of consumer education materials.
Evaluate and interpret laws, rules, and regulations as they apply to various practice acts and related statutes and recommend changes as necessary.
Represent the agency at board meetings, probable cause panel meetings, hearings, conferences; attend education seminars to enhance professional development and expertise.
Assist as mediator in resolution of complaint issues.
Assist with training in use of new forms, reports, procedures according to policy.
Perform other duties as required.
Required Knowledge, Skills, and Abilities Proficient computer skills including Word, Excel, PowerPoint and Outlook; knowledge of computer databases; knowledge and use of the compliance management system and licensing system used by the Agency; knowledge of laws, legal codes, court procedures and government rules & regulations; knowledge of the structure and content of the English language including meaning and spelling of words, rules of composition, and grammar; understanding written sentences and paragraphs in work‑related documents; communicating effectively with others in writing and speaking; ability to establish and maintain effective working relationships; ability to plan, organize and prioritize work assignments; using logic and analysis to identify the strengths and weaknesses of different approaches; investigating and researching; knowing how to find information and identifying essential information; finding ways to structure or classify multiple pieces of information; ability to maintain a high degree of accuracy and close attention to detail; organizational skills; effectively manage time; ability to travel; ability to maintain strict confidentiality.
Qualifications
High School Diploma or equivalent; and
2 years of professional experience to include data entry, case management, reviewing or auditing documents for specific criteria, applying applicable laws, rules, regulations, policies and procedures, researching and gathering data, preparing reports and correspondence.
College education may substitute for the required professional experience on a year‑for‑year basis.
Must have a valid Florida State driver's license, satisfactorily complete a background investigation and fingerprinting, and participation in direct deposit are requirements for employment.
Location Tallahassee, FL
NOTE:
This role requires daily in‑person presence at our Tallahassee office. Remote or hybrid work arrangements are not available for this position.
Benefits Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:
Annual and Sick Leave benefits;
Nine paid holidays and one Personal Holiday each year;
State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
Retirement plan options, including employer contributions;
Flexible Spending Accounts;
Tuition waivers;
And more!
For more information, please click www.myfrs.com.
For a more complete list of benefits, visit www.mybenefits.myflorida.com.
Background Check and Drug Screening This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check. Successful completion of a drug test is a condition of employment for safety‑sensitive positions.
Selective Service Registration Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit http://www.sss.gov.
Retiree Benefits If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re‑employed with the State of Florida. Your current retirement benefits may be canceled, suspended, or deemed ineligible depending upon the date of your retirement.
Equal Opportunity Employer The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.
Accommodation for Employees with Disabilities Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
Drug‑Free Workplace The State of Florida supports a Drug‑Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug‑Free Workplace Act.
Veterans’ Preference Applicants eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.
Form I‑9 and E‑Verify The successful candidate will be required to complete the Form I‑9 and that information will be verified using the E‑Verify system. E‑Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.
Emergency Duty Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.
Language Proficiency All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.
Mission, Vision, and Values Mission:
To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.
Vision:
To be the healthiest state in the Nation.
Values:
I
Innovation: We search for creative solutions and manage resources wisely.
C
Collaboration: We use teamwork to achieve common goals & solve problems.
A
Accountability: We perform with integrity & respect.
R
Responsiveness: We achieve our mission by serving our customers & engaging our partners.
E
Excellence: We promote quality outcomes through learning & continuous performance improvement.
#J-18808-Ljbffr
Agency: Department of Health
Working Title: GOVERNMENT OPERATIONS CONSULTANT II - 64000160
Pay Plan: Career Service
Position Number: 64000160
Salary: $45,060.11 - $46,060.11
Posting Closing Date: 01/21/2026
Total Compensation Estimator Tool
Department of Health
Division of Medical Quality Assurance
Bureau of Enforcement
Consumer Services Unit
Open Competitive Opportunity
Note:
Positions are typically filled at base salary
Responsibilities
Analyze and process medical/allied health complaints, including Code 15 Reports (Hospital, Nursing Home & Assisted Living Facility), civil malpractice settlements, civil complaints, hospital disciplinary reports, internet prescribing/unlicensed storefront pharmacies, and consumer complaints against Florida health care licensees to determine conformity with quality assurance principles and standards. Data is analyzed, and the employee develops solutions or alternative methods of proceeding or resolving issues.
Consult with federal, state, and local organizations on matters related to the above reports/complaints.
Interpret and apply statutes, policies, and regulations in analyzing complex data regarding patient care and malpractice issues involving health care practitioners.
Review documents and contact appropriate parties to ensure compliance with applicable statutory and regulatory requirements.
Conduct investigations when appropriate; issue subpoenas, citations, cease and desist agreements and notices of non‑compliance; contact and interview witnesses and experts as necessary; prepare investigative reports and prepare file for legal review; testify at hearings as necessary.
Provide technical assistance, consultative services and direction for development, implementation and evaluation of data and reports.
Research, prepare and disseminate reports of a topical or statistical nature as required by the manager or agency officials.
Consult with, assist, and act as liaison between and among the professional boards, complainants, licensees, consultants, other governmental agencies, and the various sections of the agency; assist in the development of consumer education materials.
Evaluate and interpret laws, rules, and regulations as they apply to various practice acts and related statutes and recommend changes as necessary.
Represent the agency at board meetings, probable cause panel meetings, hearings, conferences; attend education seminars to enhance professional development and expertise.
Assist as mediator in resolution of complaint issues.
Assist with training in use of new forms, reports, procedures according to policy.
Perform other duties as required.
Required Knowledge, Skills, and Abilities Proficient computer skills including Word, Excel, PowerPoint and Outlook; knowledge of computer databases; knowledge and use of the compliance management system and licensing system used by the Agency; knowledge of laws, legal codes, court procedures and government rules & regulations; knowledge of the structure and content of the English language including meaning and spelling of words, rules of composition, and grammar; understanding written sentences and paragraphs in work‑related documents; communicating effectively with others in writing and speaking; ability to establish and maintain effective working relationships; ability to plan, organize and prioritize work assignments; using logic and analysis to identify the strengths and weaknesses of different approaches; investigating and researching; knowing how to find information and identifying essential information; finding ways to structure or classify multiple pieces of information; ability to maintain a high degree of accuracy and close attention to detail; organizational skills; effectively manage time; ability to travel; ability to maintain strict confidentiality.
Qualifications
High School Diploma or equivalent; and
2 years of professional experience to include data entry, case management, reviewing or auditing documents for specific criteria, applying applicable laws, rules, regulations, policies and procedures, researching and gathering data, preparing reports and correspondence.
College education may substitute for the required professional experience on a year‑for‑year basis.
Must have a valid Florida State driver's license, satisfactorily complete a background investigation and fingerprinting, and participation in direct deposit are requirements for employment.
Location Tallahassee, FL
NOTE:
This role requires daily in‑person presence at our Tallahassee office. Remote or hybrid work arrangements are not available for this position.
Benefits Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:
Annual and Sick Leave benefits;
Nine paid holidays and one Personal Holiday each year;
State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
Retirement plan options, including employer contributions;
Flexible Spending Accounts;
Tuition waivers;
And more!
For more information, please click www.myfrs.com.
For a more complete list of benefits, visit www.mybenefits.myflorida.com.
Background Check and Drug Screening This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check. Successful completion of a drug test is a condition of employment for safety‑sensitive positions.
Selective Service Registration Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit http://www.sss.gov.
Retiree Benefits If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re‑employed with the State of Florida. Your current retirement benefits may be canceled, suspended, or deemed ineligible depending upon the date of your retirement.
Equal Opportunity Employer The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.
Accommodation for Employees with Disabilities Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
Drug‑Free Workplace The State of Florida supports a Drug‑Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug‑Free Workplace Act.
Veterans’ Preference Applicants eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.
Form I‑9 and E‑Verify The successful candidate will be required to complete the Form I‑9 and that information will be verified using the E‑Verify system. E‑Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.
Emergency Duty Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.
Language Proficiency All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.
Mission, Vision, and Values Mission:
To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.
Vision:
To be the healthiest state in the Nation.
Values:
I
Innovation: We search for creative solutions and manage resources wisely.
C
Collaboration: We use teamwork to achieve common goals & solve problems.
A
Accountability: We perform with integrity & respect.
R
Responsiveness: We achieve our mission by serving our customers & engaging our partners.
E
Excellence: We promote quality outcomes through learning & continuous performance improvement.
#J-18808-Ljbffr