Fayetteville Technical Community College
Assistant Director of Financial Aid Operations
Fayetteville Technical Community College, Fayetteville, North Carolina, United States, 28305
Essential Duties—
Duties may include, but are not limited to, the following: Supervise and lead a team of Financial Aid Technicians. Provide technical assistance, training, evaluation, and mentoring for financial aid staff on system procedures, system integration, data integrity, and reporting. Responsible for the day‑to‑day administration of the technical processes related to the utilization of the College’s financial aid system (e.g. Banner, Colleague). Monitor the importing and exporting of files with the U.S. Department of Education and other regulatory agencies. Assist the Director in developing, documenting, and implementing new policies and procedures for the financial aid staff. Lead and manage the integration of FAFSA data in COD – Common Origination & Disbursement System, NSLDS – National Student Loan Data System, and the State grant portals. Troubleshoot, update, modify, and analyze the College’s financial aid system to ensure compliance with regulatory needs and changes. Create complex custom queries and rules for a variety of financial aid management needs and reporting requirements. Analyze and identify data integrity issues. Work with Information Technology Services to execute scripts to correct data issues. Prepare and disseminate accurate financial aid information and reports to students, parents, and stakeholders. Also, be involved in preparing reports for external entities (i.e. Department of Education, NC System Office, and the State Educational Assistance Agency). Coordinate with information technology, finance, and other college staff to facilitate the resolution of implementing and scheduling new and/or modified business processes and the development of new modified database processes and reporting requirements. Test system updates, patches, and new functionalities to ensure accuracy between the financial aid College software and federal systems. Responsible for troubleshooting and resolving all system-related issues. Assist with maintaining the efficiency and fiscal integrity of FTCC Student Financial Aid Office. Direct the distribution, review, and evaluation of student financial aid forms and applications. Coordinate departmental activities to ensure proper determination of student eligibility for financial aid programs in a timely manner. Direct and participate in awarding of financial aid to eligible students. Manage the review of financial aid accounts for the disbursement of funds according to appropriate federal, state, and local regulations. Maintain professional currency through active participation and leadership in associations, committees, workshops, and training sessions, both internal and external to the College. Maintain knowledge of local, state, and federal financial aid criteria, rules, and regulations. Perform related duties as assigned.
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Duties may include, but are not limited to, the following: Supervise and lead a team of Financial Aid Technicians. Provide technical assistance, training, evaluation, and mentoring for financial aid staff on system procedures, system integration, data integrity, and reporting. Responsible for the day‑to‑day administration of the technical processes related to the utilization of the College’s financial aid system (e.g. Banner, Colleague). Monitor the importing and exporting of files with the U.S. Department of Education and other regulatory agencies. Assist the Director in developing, documenting, and implementing new policies and procedures for the financial aid staff. Lead and manage the integration of FAFSA data in COD – Common Origination & Disbursement System, NSLDS – National Student Loan Data System, and the State grant portals. Troubleshoot, update, modify, and analyze the College’s financial aid system to ensure compliance with regulatory needs and changes. Create complex custom queries and rules for a variety of financial aid management needs and reporting requirements. Analyze and identify data integrity issues. Work with Information Technology Services to execute scripts to correct data issues. Prepare and disseminate accurate financial aid information and reports to students, parents, and stakeholders. Also, be involved in preparing reports for external entities (i.e. Department of Education, NC System Office, and the State Educational Assistance Agency). Coordinate with information technology, finance, and other college staff to facilitate the resolution of implementing and scheduling new and/or modified business processes and the development of new modified database processes and reporting requirements. Test system updates, patches, and new functionalities to ensure accuracy between the financial aid College software and federal systems. Responsible for troubleshooting and resolving all system-related issues. Assist with maintaining the efficiency and fiscal integrity of FTCC Student Financial Aid Office. Direct the distribution, review, and evaluation of student financial aid forms and applications. Coordinate departmental activities to ensure proper determination of student eligibility for financial aid programs in a timely manner. Direct and participate in awarding of financial aid to eligible students. Manage the review of financial aid accounts for the disbursement of funds according to appropriate federal, state, and local regulations. Maintain professional currency through active participation and leadership in associations, committees, workshops, and training sessions, both internal and external to the College. Maintain knowledge of local, state, and federal financial aid criteria, rules, and regulations. Perform related duties as assigned.
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