Schneider Electric North America
Service Representative - ASCO - Tallahassee
Schneider Electric North America, Tallahassee, Florida, us, 32318
Great people make Schneider Electric a great company.
Schneider’s Field Service Representatives play an impactful role within the organization – collaborating with customers, team members, and third‑party partners to perform assembly, startup, diagnostic, repair, and preventive maintenance on both Schneider Electric and third‑party manufactured equipment in a variety of dynamic environments. They are problem solvers, customer‑focused, and passionate about the work they do.
This is a site‑based position with occasional non‑standard hours. A 40‑hour guarantee is provided (with overtime). Most work occurs at customer sites.
Typical Day
Pre‑site, startup, repair, preventive maintenance, and field modification of equipment
Problem solving with customers, electricians, sales partners, technical support, and District Service teams
Completion of field service reports, expense reports, preventive maintenance, and startup data sheets
Working with your Manager and/or Regional Service Director to resolve complex escalated issues
Continuous learning and training on various products both in the field and in the classroom
On some days, you may even:
Travel throughout the region for local customer support or even country‑wide travel, including overnight travel by vehicle or air
Assist senior technicians and support Project Management on larger system start‑ups
Work alongside larger teams of FSRs and collaborate with Project Managers on higher‑complexity projects
Act on behalf of the District Service Manager to resolve operational issues as required
Qualifications
Associate’s degree, trade/vocational certification, military training, or similar experience in electrical‑related disciplines
Ability to read blueprints/schematics
Thorough understanding of principles of AC and DC power, various AC and DC supply circuit components
2+ years of field service repair and customer service with UPS (Uninterruptible power supply systems, power distribution and switchgear, seamless automatic transfer switches, power distribution units, electrical, electro‑mechanical or electronics related equipment)
2+ years in Field Services or equivalent industry experience
Must possess good safety practices and adhere to the company’s safety procedures/policies (lock‑out tag‑out, comply with all safety programs, complete safety‑related trainings on time)
Identify hazards present in the work area and report all safety matters, incidents, near‑misses to management or safety representative
NFPA‑70E or OSHA experience preferred
Safe driving and vehicle operations skills
Skilled at utilizing test and diagnostic equipment
Experience reading and interpreting schematics, drawings, and operation manuals
Ability to write service reports, correspondence, procedures, effectively present information, and respond to customer questions
Work frequently requires strenuous physical tasks, including bending, stooping, lifting and carrying items weighing up to 40 pounds
Work outside in a variety of environmental extremes such as heat, cold, rain, and dust
Remain in a standing position for extended periods, including working in small confined spaces
Benefits and Training Within your first 180 days, you’ll experience a unique, team‑oriented welcome with 8 weeks of in‑person training at our brand‑new, state‑of‑the‑art training facility in Dallas, TX, with all expenses paid. After each training visit, you’ll continue with online training and will be paired with a local mentor for on‑the‑job training and to continue your onboarding journey with us.
Schneider Electric offers an inclusive benefits package: flexible work arrangements, paid family leave, 401(k) + match, well‑being programs, holidays & paid time off, military leave benefits, and more.
EEO Statement Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic or conduct.
Let us learn about you! Apply today.
#J-18808-Ljbffr
Schneider’s Field Service Representatives play an impactful role within the organization – collaborating with customers, team members, and third‑party partners to perform assembly, startup, diagnostic, repair, and preventive maintenance on both Schneider Electric and third‑party manufactured equipment in a variety of dynamic environments. They are problem solvers, customer‑focused, and passionate about the work they do.
This is a site‑based position with occasional non‑standard hours. A 40‑hour guarantee is provided (with overtime). Most work occurs at customer sites.
Typical Day
Pre‑site, startup, repair, preventive maintenance, and field modification of equipment
Problem solving with customers, electricians, sales partners, technical support, and District Service teams
Completion of field service reports, expense reports, preventive maintenance, and startup data sheets
Working with your Manager and/or Regional Service Director to resolve complex escalated issues
Continuous learning and training on various products both in the field and in the classroom
On some days, you may even:
Travel throughout the region for local customer support or even country‑wide travel, including overnight travel by vehicle or air
Assist senior technicians and support Project Management on larger system start‑ups
Work alongside larger teams of FSRs and collaborate with Project Managers on higher‑complexity projects
Act on behalf of the District Service Manager to resolve operational issues as required
Qualifications
Associate’s degree, trade/vocational certification, military training, or similar experience in electrical‑related disciplines
Ability to read blueprints/schematics
Thorough understanding of principles of AC and DC power, various AC and DC supply circuit components
2+ years of field service repair and customer service with UPS (Uninterruptible power supply systems, power distribution and switchgear, seamless automatic transfer switches, power distribution units, electrical, electro‑mechanical or electronics related equipment)
2+ years in Field Services or equivalent industry experience
Must possess good safety practices and adhere to the company’s safety procedures/policies (lock‑out tag‑out, comply with all safety programs, complete safety‑related trainings on time)
Identify hazards present in the work area and report all safety matters, incidents, near‑misses to management or safety representative
NFPA‑70E or OSHA experience preferred
Safe driving and vehicle operations skills
Skilled at utilizing test and diagnostic equipment
Experience reading and interpreting schematics, drawings, and operation manuals
Ability to write service reports, correspondence, procedures, effectively present information, and respond to customer questions
Work frequently requires strenuous physical tasks, including bending, stooping, lifting and carrying items weighing up to 40 pounds
Work outside in a variety of environmental extremes such as heat, cold, rain, and dust
Remain in a standing position for extended periods, including working in small confined spaces
Benefits and Training Within your first 180 days, you’ll experience a unique, team‑oriented welcome with 8 weeks of in‑person training at our brand‑new, state‑of‑the‑art training facility in Dallas, TX, with all expenses paid. After each training visit, you’ll continue with online training and will be paired with a local mentor for on‑the‑job training and to continue your onboarding journey with us.
Schneider Electric offers an inclusive benefits package: flexible work arrangements, paid family leave, 401(k) + match, well‑being programs, holidays & paid time off, military leave benefits, and more.
EEO Statement Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic or conduct.
Let us learn about you! Apply today.
#J-18808-Ljbffr