Sinclair Tractor
Job Description
Position Specifics
Department:
NAPA Parts
Reports to:
NAPA Operations Manager
Type of Employment:
Full-Time
Wage Type:
Salary
Location:
Remote or Sigourney, Iowa
At Sinclair Tractor, we pride ourselves on being the destination in Southeast Iowa for agricultural equipment, precision farming, agronomic decision support, NAPA parts and supplies. With thirteen John Deere dealerships, five NAPA parts locations and a Supply Store, we are looking for motivated and talented people to join our team.
Purpose To increase NAPA customer satisfaction by providing excellent customer service through the NAPA Support Center, be a subject matter expert on NAPA Parts and Pricing, to increase NAPA Profitability through direct sales and strategizing on the corporate level.
Responsibilities
Answer customer and internal calls promptly and professionally.
Provide accurate information regarding products, services, and company policies.
Assist customers in selecting appropriate auto parts based on their needs.
Accurately quote prices and ensure competitive pricing strategies.
Upsell and cross-sell products to maximize revenue opportunities.
Oversee purchasing for NAPA Inventory
Forecasting high demand parts while maintaining budgets
Oversee liquidation processes, including assessing inventory value, preparing the assets for sales
Work toward achieving individual and team sales targets.
Promote high-margin products and services to support company profitability.
Monitor and report on sales performance metrics.
Provide solutions and elevate issues when necessary to ensure customer satisfaction.
Accurately process orders and ensure proper documentation in the system.
Verify inventory availability and coordinate with relevant departments for fulfillment.
Communicate effectively with internal teams to resolve issues and improve processes.
Share feedback and insights to enhance customer experience and operational efficiency.
Adhere to company policies, procedures, and industry regulations.
Maintain high standards of accuracy and professionalism in all transactions.
All other duties as assigned>
Required Experience Experience, Education, Skills and Knowledge:
High school diploma or equivalent; additional education or certifications in automotive or sales preferred.
Minimum five years' experience in Customer Service, Inventory Management, or Auto Industry
Knowledge or experience in purchasing and building price profiles
Knowledge of NAPA Products and Software
Strong communication and interpersonal skills.
Ability to multitask and work in a fast-paced environment.
Proficiency in computer systems and order management software.
Customer service excellence
Sales and negotiation
Problem-solving and conflict resolution
Attention to detail
Time management and organizational skills
Ability to calculate Min/Max for Stores
Must be able to travel to Sigourney, Iowa occasionally
Working Conditions & Requirements
Must be able to see, hear, speak, and write clearly in order to communicate with employees and/or customers/vendors.
Should be comfortable remaining in a stationary position for several hours of the day
Remote or office working environment
Occasionally may need to travel in person vehicle
This is not an all-inclusive list of job-related responsibilities, skills, or working conditions.
Management reserves the right to revise the job or require different tasks be performed as assigned.
Sinclair Tractor provides equal employment opportunities to applicants for employment and prohibits discrimination and harassment of any type without regard to any protected classes.
This job description is not an employment contract, and the employment relationship remains "at will".
Sinclair Tractor will reasonably accommodate the known disabilities of qualified disabled individuals.
Keyword: NAPA Customer Support Representative
#J-18808-Ljbffr
NAPA Parts
Reports to:
NAPA Operations Manager
Type of Employment:
Full-Time
Wage Type:
Salary
Location:
Remote or Sigourney, Iowa
At Sinclair Tractor, we pride ourselves on being the destination in Southeast Iowa for agricultural equipment, precision farming, agronomic decision support, NAPA parts and supplies. With thirteen John Deere dealerships, five NAPA parts locations and a Supply Store, we are looking for motivated and talented people to join our team.
Purpose To increase NAPA customer satisfaction by providing excellent customer service through the NAPA Support Center, be a subject matter expert on NAPA Parts and Pricing, to increase NAPA Profitability through direct sales and strategizing on the corporate level.
Responsibilities
Answer customer and internal calls promptly and professionally.
Provide accurate information regarding products, services, and company policies.
Assist customers in selecting appropriate auto parts based on their needs.
Accurately quote prices and ensure competitive pricing strategies.
Upsell and cross-sell products to maximize revenue opportunities.
Oversee purchasing for NAPA Inventory
Forecasting high demand parts while maintaining budgets
Oversee liquidation processes, including assessing inventory value, preparing the assets for sales
Work toward achieving individual and team sales targets.
Promote high-margin products and services to support company profitability.
Monitor and report on sales performance metrics.
Provide solutions and elevate issues when necessary to ensure customer satisfaction.
Accurately process orders and ensure proper documentation in the system.
Verify inventory availability and coordinate with relevant departments for fulfillment.
Communicate effectively with internal teams to resolve issues and improve processes.
Share feedback and insights to enhance customer experience and operational efficiency.
Adhere to company policies, procedures, and industry regulations.
Maintain high standards of accuracy and professionalism in all transactions.
All other duties as assigned>
Required Experience Experience, Education, Skills and Knowledge:
High school diploma or equivalent; additional education or certifications in automotive or sales preferred.
Minimum five years' experience in Customer Service, Inventory Management, or Auto Industry
Knowledge or experience in purchasing and building price profiles
Knowledge of NAPA Products and Software
Strong communication and interpersonal skills.
Ability to multitask and work in a fast-paced environment.
Proficiency in computer systems and order management software.
Customer service excellence
Sales and negotiation
Problem-solving and conflict resolution
Attention to detail
Time management and organizational skills
Ability to calculate Min/Max for Stores
Must be able to travel to Sigourney, Iowa occasionally
Working Conditions & Requirements
Must be able to see, hear, speak, and write clearly in order to communicate with employees and/or customers/vendors.
Should be comfortable remaining in a stationary position for several hours of the day
Remote or office working environment
Occasionally may need to travel in person vehicle
This is not an all-inclusive list of job-related responsibilities, skills, or working conditions.
Management reserves the right to revise the job or require different tasks be performed as assigned.
Sinclair Tractor provides equal employment opportunities to applicants for employment and prohibits discrimination and harassment of any type without regard to any protected classes.
This job description is not an employment contract, and the employment relationship remains "at will".
Sinclair Tractor will reasonably accommodate the known disabilities of qualified disabled individuals.
Keyword: NAPA Customer Support Representative
#J-18808-Ljbffr