Fly Blade, Inc.
Company Overview
Blade is a rapidly growing global air mobility platform utilizing a technology-powered, asset light model with unrivaled brand recognition. Blade is focused on efforts to assist the aviation industry in order to accelerate its transition from conventional aircraft to quieter, cleaner Electric Vertical Aircraft (“EVA”), expand new air mobility routes, grow our network of captive passenger infrastructure, and continue to develop our consumer-to-cockpit technology stack.
Job Overview The Flier Relations Associate will manage flier correspondence via phone, email, and other methods of communication to ensure an exceptional experience for BLADE fliers. This key team member will support corporate and charter sales and account management efforts, day-to-day flight operations, and on-the-ground Flier Experience and Ground Transportation work as needed. The Flier Relations Associate will work closely alongside BLADE’s Operations, Flier Experience, and Ground Transportation teams to maintain a working knowledge of all BLADE products to elevate and triage flier issues as needed.
Responsibilities
Manage inbound flier correspondence via phone, email, chat, etc.
Communicate flight changes (i.e. delays, weather updates, etc.) in a timely manner
Ensure data integrity in Salesforce and that all tickets are resolved in a timely manner
Maintain working knowledge of all BLADE flight and ground products and services
Work closely alongside Operations, Ground Transport, and Flier Experience teams on all flight updates or changes
Partner with our Flier Experience, Marketing, and Technology teams to identify and elevate opportunities to better engage with potential and existing fliers, and/or to improve flier experience
Refer to passenger history in Salesforce on past flights, overall spend, and staff feedback to upsell to clients, when appropriate
Required
2+ years experience preferred in sales, customer service, or a customer success role, ideally at a high-growth company
Excellent interpersonal skills, oral and written communication skills
Ability to operate well under pressure and to stay focused throughout the day.
Ability to work a flexible schedule, including Saturday & Sunday evenings and holidays, according to demand, weather, and any additional department needs.
Ability to always maintain a clean and professional appearance as per BLADE company policies.
Ability to be sensitive to cultural nuances.
Must be over 18 years old.
Must be able to work on-site in Manhattan.
Desired
Prior sales or account management experience with high-touch clients of a luxury brand
Experience with Salesforce software platform preferred
Two years’ experience at a front desk at a hotel, restaurant, spa/fitness center preferred. Prior experience in a luxury environment is a huge plus.
EEO Compensation at Blade is a combination of base pay and Restricted Stock Units (RSUs) in Joby Aviation. The target base pay for this position is $66,300-$75,500/yr. The compensation package will be determined by job-related knowledge, skills, and experience.
We also offer a comprehensive benefits package, including paid time off, healthcare benefits, a 401(k) plan with a company match, short-term and long-term disability coverage, life insurance, and more.
Blade is an Equal Opportunity Employer
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Job Overview The Flier Relations Associate will manage flier correspondence via phone, email, and other methods of communication to ensure an exceptional experience for BLADE fliers. This key team member will support corporate and charter sales and account management efforts, day-to-day flight operations, and on-the-ground Flier Experience and Ground Transportation work as needed. The Flier Relations Associate will work closely alongside BLADE’s Operations, Flier Experience, and Ground Transportation teams to maintain a working knowledge of all BLADE products to elevate and triage flier issues as needed.
Responsibilities
Manage inbound flier correspondence via phone, email, chat, etc.
Communicate flight changes (i.e. delays, weather updates, etc.) in a timely manner
Ensure data integrity in Salesforce and that all tickets are resolved in a timely manner
Maintain working knowledge of all BLADE flight and ground products and services
Work closely alongside Operations, Ground Transport, and Flier Experience teams on all flight updates or changes
Partner with our Flier Experience, Marketing, and Technology teams to identify and elevate opportunities to better engage with potential and existing fliers, and/or to improve flier experience
Refer to passenger history in Salesforce on past flights, overall spend, and staff feedback to upsell to clients, when appropriate
Required
2+ years experience preferred in sales, customer service, or a customer success role, ideally at a high-growth company
Excellent interpersonal skills, oral and written communication skills
Ability to operate well under pressure and to stay focused throughout the day.
Ability to work a flexible schedule, including Saturday & Sunday evenings and holidays, according to demand, weather, and any additional department needs.
Ability to always maintain a clean and professional appearance as per BLADE company policies.
Ability to be sensitive to cultural nuances.
Must be over 18 years old.
Must be able to work on-site in Manhattan.
Desired
Prior sales or account management experience with high-touch clients of a luxury brand
Experience with Salesforce software platform preferred
Two years’ experience at a front desk at a hotel, restaurant, spa/fitness center preferred. Prior experience in a luxury environment is a huge plus.
EEO Compensation at Blade is a combination of base pay and Restricted Stock Units (RSUs) in Joby Aviation. The target base pay for this position is $66,300-$75,500/yr. The compensation package will be determined by job-related knowledge, skills, and experience.
We also offer a comprehensive benefits package, including paid time off, healthcare benefits, a 401(k) plan with a company match, short-term and long-term disability coverage, life insurance, and more.
Blade is an Equal Opportunity Employer
#J-18808-Ljbffr