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Frazer Bank

Cusomer Service Representative

Frazer Bank, Altus, Oklahoma, United States, 73521

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Job Details Job Location:

ALTUS - ALTUS, OK 73521

EEO statement: http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf

Summary Employee is responsible for opening new accounts, maintaining existing accounts, cross selling bank products and services, providing quality customer service to further customer relations and support the Branch Manager with branch operations as needed.

Essential Functions

Meet and greet customers.

Open and process new accounts, including DDA, money market, savings, CD and IRA’s.

Order checks, debit cards and other ancillary products related to customer accounts.

Cross-sell the bank’s services and products.

Analyzing current customer relationships and proactively contacting customers with recommendations to help them achieve financial success

Participate in market efforts to proactively solicit new customer relationships to the bank.

Research and answer customer inquiries; quote products and rates.

Assist in answering the telephone and transferring calls to the appropriate personnel.

Research and verify account information, and resolve problems for customers as necessary.

Additional Responsibilities

Accepts deposits, verifying cash and endorsements, and issues receipts

Cashes checks.

Redeems U.S. Savings Bonds

Issues money orders and cashier’s checks

Accepts loan payments

Balances transactions at end of day and verifies cash totals.

May assist with vault maintenance

Support loan administrative assistants with duties as assigned

Provide support services for any mortgage warehouse duties within the branch

Performs other duties, as assigned.

Qualifications Required Education, Experience, and Skills

High school diploma or equivalent preferred.

1 to 3 years of Bank new account experience preferred

Mortgage banking or processing experience preferred.

Interpersonal skills to represent the Bank in a positive way in dealing with customers and other employees.

Cash handling accuracy

Ability to operate on-line teller terminal and other standard office equipment

Working knowledge of Microsoft Word and Excel.

Equipment Used

Computer

Ten-key calculator

Standard office equipment

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