Customer Service Representative
ABB District Office of Los Angeles, Santa Fe Springs, California, United States, 90670
The District Office of Los Angeles is your local team for innovative Baldor‑Reliance® and ABB motor solutions. We are known for building long‑term business relationships based on trust and local expertise. Our dedication to addressing customer challenges quickly and efficiently with tailored plans has established our reputation. We prioritize customer satisfaction in all aspects of our business.
Customer Service Representative will interact with customers by addressing inquiries and ensuring customer satisfaction.
Responsibilities
Answer phone calls and emails
Provide product information
Process orders
Provide tracking information
Assist with returns and exchanges
Ensure customers receive the right products on time
Research and resolve issues such as billing questions, account inquiries or disputes
Work closely with outside sales team and technical support to deliver the best solutions for our customers
Performs other related duties as assigned
Qualifications
A problem‑solving mindset
A team‑first attitude
Proficiency in Microsoft Office, or similar tools
SAP experience
Minimum two (2) years of sales or customer service experience
Minimum two (2) years college education in a related field preferred
Experience in the manufacturing or technology industry is a plus
Benefits
Sponsored health & dental insurance (100% company‑paid)
Sponsored life & disability insurance
401(k) with 3% company contribution (no match required)
#J-18808-Ljbffr
Customer Service Representative will interact with customers by addressing inquiries and ensuring customer satisfaction.
Responsibilities
Answer phone calls and emails
Provide product information
Process orders
Provide tracking information
Assist with returns and exchanges
Ensure customers receive the right products on time
Research and resolve issues such as billing questions, account inquiries or disputes
Work closely with outside sales team and technical support to deliver the best solutions for our customers
Performs other related duties as assigned
Qualifications
A problem‑solving mindset
A team‑first attitude
Proficiency in Microsoft Office, or similar tools
SAP experience
Minimum two (2) years of sales or customer service experience
Minimum two (2) years college education in a related field preferred
Experience in the manufacturing or technology industry is a plus
Benefits
Sponsored health & dental insurance (100% company‑paid)
Sponsored life & disability insurance
401(k) with 3% company contribution (no match required)
#J-18808-Ljbffr