Transport Refrigeration Inc.
Job Details
Job Location:
MADISON OFFICE - MADISON, WI 53704
Job Shift:
1st Shift
Full-Time Service Writer (Service Advisor / Billing Clerk)
Transport Refrigeration, Inc. – Thermo King Dealer | 1st Shift – Madison, WI
Apply now: www.trcompanies.com/careers
Become the Nerve Center of a Fast-Moving Service Team
Transport Refrigeration, Inc. (TRI) is hiring a
Service Writer
at our high-volume Madison location—a mission-critical support hub for refrigerated transport fleets across Wisconsin.
Also known as a
Service Advisor
or
Billing Clerk , this full-time role supports the entire job lifecycle: from welcoming the customer to closing the repair order. You'll manage service documentation, coordinate scheduling, and collaborate daily with
technicians, parts clerks, and the sales team
to keep equipment moving and customers informed.
This is a
frontline role in a fast-paced environment , ideal for someone who thrives under pressure, takes ownership, and isn’t afraid to lead from the service counter.
Why You’ll Love It Here
PTO starts Day 1
Medical, Dental & Vision insurance (multiple plans)
401(k) with company match
Tuition reimbursement for recent tech grads
Boot & safety glasses allowance
Company-paid life & long-term disability insurance
Quarterly performance bonuses
Requirements
1+ year of experience as a
Service Writer ,
Service Advisor , or
Billing Clerk
(dealership or fleet service preferred)
Strong multitasking and
cross-functional coordination
skills
Clear verbal and written communication, especially under time pressure
Comfortable using Microsoft Outlook, Excel, and Word
High school diploma or equivalent
Valid driver's license
Willingness to travel occasionally for training or cross-location support
Familiarity with service order or dealership management software (preferred, not required)
What You’ll Do
Greet and triage walk-ins, scheduled service, and urgent requests
Open and manage active
repair orders
(ROs) in a time-sensitive, high-volume shop
Validate PO numbers, warranty eligibility, and payment methods pre-dispatch
Assign technician jobs and actively monitor job progress and accuracy
Partner with the
Parts Department
to ensure parts availability and correct usage
Collaborate with the
Sales Team
to align expectations and customer communication
Track technician labor, validate job documentation, and ensure error-free invoicing
Process COD payments and manage serialized part registration
Answer inbound service calls and provide clear, professional assistance
Assist in weekly payroll support and occasional cross-department needs
Why You’ll Succeed at TRI
Stay calm when things move fast
Collaborate across departments without silos
Sweat the details so techs can execute and customers stay informed
Know how to keep jobs moving, not just logged
Want to be part of something bigger than “just another shop”
About TRI
Transport Refrigeration, Inc. specializes in temperature control systems for heavy-duty trucks, trailers, and off‑highway fleets. We support fleets in food distribution, pharmaceuticals, mining, construction, and more.
Qualifications #J-18808-Ljbffr
MADISON OFFICE - MADISON, WI 53704
Job Shift:
1st Shift
Full-Time Service Writer (Service Advisor / Billing Clerk)
Transport Refrigeration, Inc. – Thermo King Dealer | 1st Shift – Madison, WI
Apply now: www.trcompanies.com/careers
Become the Nerve Center of a Fast-Moving Service Team
Transport Refrigeration, Inc. (TRI) is hiring a
Service Writer
at our high-volume Madison location—a mission-critical support hub for refrigerated transport fleets across Wisconsin.
Also known as a
Service Advisor
or
Billing Clerk , this full-time role supports the entire job lifecycle: from welcoming the customer to closing the repair order. You'll manage service documentation, coordinate scheduling, and collaborate daily with
technicians, parts clerks, and the sales team
to keep equipment moving and customers informed.
This is a
frontline role in a fast-paced environment , ideal for someone who thrives under pressure, takes ownership, and isn’t afraid to lead from the service counter.
Why You’ll Love It Here
PTO starts Day 1
Medical, Dental & Vision insurance (multiple plans)
401(k) with company match
Tuition reimbursement for recent tech grads
Boot & safety glasses allowance
Company-paid life & long-term disability insurance
Quarterly performance bonuses
Requirements
1+ year of experience as a
Service Writer ,
Service Advisor , or
Billing Clerk
(dealership or fleet service preferred)
Strong multitasking and
cross-functional coordination
skills
Clear verbal and written communication, especially under time pressure
Comfortable using Microsoft Outlook, Excel, and Word
High school diploma or equivalent
Valid driver's license
Willingness to travel occasionally for training or cross-location support
Familiarity with service order or dealership management software (preferred, not required)
What You’ll Do
Greet and triage walk-ins, scheduled service, and urgent requests
Open and manage active
repair orders
(ROs) in a time-sensitive, high-volume shop
Validate PO numbers, warranty eligibility, and payment methods pre-dispatch
Assign technician jobs and actively monitor job progress and accuracy
Partner with the
Parts Department
to ensure parts availability and correct usage
Collaborate with the
Sales Team
to align expectations and customer communication
Track technician labor, validate job documentation, and ensure error-free invoicing
Process COD payments and manage serialized part registration
Answer inbound service calls and provide clear, professional assistance
Assist in weekly payroll support and occasional cross-department needs
Why You’ll Succeed at TRI
Stay calm when things move fast
Collaborate across departments without silos
Sweat the details so techs can execute and customers stay informed
Know how to keep jobs moving, not just logged
Want to be part of something bigger than “just another shop”
About TRI
Transport Refrigeration, Inc. specializes in temperature control systems for heavy-duty trucks, trailers, and off‑highway fleets. We support fleets in food distribution, pharmaceuticals, mining, construction, and more.
Qualifications #J-18808-Ljbffr