Stem Xpert
Services Support Representative or Desktop Support representative
Stem Xpert, Salt Lake City, Utah, United States, 84193
Services Support Representative or Desktop Support representative
We are an Equal Employment Opportunity Employer M/F/V/D.
Role: Services Support Rep 2 Location:
Salt Lake City, UT Duration:
Approx. 3 months (temp to permanent)
Job Description:
Our helpdesk agents are responsible for handling inbound calls from external and internal customers seeking technical support.
The types of technical products that we support are both hardware and software related and vary from client to client.
We fully train all of our selected candidates to handle each type of call.
Job Responsibilities:
Responsible for providing first-line telephone technical support of hardware, systems, and software applications for customers and/or employees.
Answers questions about installation, operation, configuration, customization, and usage of assigned products.
Applies diagnostic techniques to identify problems, investigate causes and recommend and implement solutions to correct common failures.
Provides remote support and troubleshoots issues with customers to resolve issues.
Typically provides technical support for internal and external customers.
Escalates complex problems to higher level of expertise within organization.
Skills and Experience Needed:
High School Diploma or GED required.
Previous computer technical support experience preferred.
A+, MCP, Dell or other industry identified certifications are preferred but not required.
Technical skills in PC hardware for workstations & laptops, network troubleshooting, Windows OS and applications such as Microsoft Office/Outlook and Lotus Notes/Smart Suite. MAC HW/SW skills also a plus.
Ability to communicate effectively both written and oral, efficient and accurate typing skills.
Provide excellent customer service that results in high customer satisfaction.
Ability to troubleshoot, identify why a PC is performing a certain behavior.
Active Directory (Expert)
Microsoft SharePoint Services (Expert)
Microsoft Exchange (Expert)
Microsoft Office Communication (Expert)
Microsoft Unified Communications (Expert)
#J-18808-Ljbffr
Role: Services Support Rep 2 Location:
Salt Lake City, UT Duration:
Approx. 3 months (temp to permanent)
Job Description:
Our helpdesk agents are responsible for handling inbound calls from external and internal customers seeking technical support.
The types of technical products that we support are both hardware and software related and vary from client to client.
We fully train all of our selected candidates to handle each type of call.
Job Responsibilities:
Responsible for providing first-line telephone technical support of hardware, systems, and software applications for customers and/or employees.
Answers questions about installation, operation, configuration, customization, and usage of assigned products.
Applies diagnostic techniques to identify problems, investigate causes and recommend and implement solutions to correct common failures.
Provides remote support and troubleshoots issues with customers to resolve issues.
Typically provides technical support for internal and external customers.
Escalates complex problems to higher level of expertise within organization.
Skills and Experience Needed:
High School Diploma or GED required.
Previous computer technical support experience preferred.
A+, MCP, Dell or other industry identified certifications are preferred but not required.
Technical skills in PC hardware for workstations & laptops, network troubleshooting, Windows OS and applications such as Microsoft Office/Outlook and Lotus Notes/Smart Suite. MAC HW/SW skills also a plus.
Ability to communicate effectively both written and oral, efficient and accurate typing skills.
Provide excellent customer service that results in high customer satisfaction.
Ability to troubleshoot, identify why a PC is performing a certain behavior.
Active Directory (Expert)
Microsoft SharePoint Services (Expert)
Microsoft Exchange (Expert)
Microsoft Office Communication (Expert)
Microsoft Unified Communications (Expert)
#J-18808-Ljbffr