Hispanic Alliance for Career Enhancement
Sales Call Center
Hispanic Alliance for Career Enhancement, Raleigh, North Carolina, United States
Title
Sales Call Center Representative I
Company Oak Street Health
Location Remote
At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose‑driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
Role Description This role is for a talented and competitive, full‑time, outbound Call Center Representative who wants to start a career with a rapidly growing company. This role plays an important role in achieving our ambitious patient acquisition and revenue growth objectives by working as an outbound telemarketing Call Center Sales Representative.
Sales Representatives are required to attend a
mandatory 4‑week training
course, 8 am – 5:30 pm Monday through Friday. Trainees are required to attend each day of training, actively participate, and pass a series of exams to graduate training.
Sales Center Hours of Operation 5 am – 7 pm, Mon‑Sat. Hours of operation are subject to change based on business needs.
Core Responsibilities
Make outbound telemarketing calls to prospective patients
Make 300+ outbound calls daily and work to convert them to new patients
Understand patient needs and requirements and articulate Oak Street's unique proposition
Utilize sales skill sets including rapport building, active listening, communication, qualification questioning, overcoming objections, and closing
Understand Medicare Basics and insurance
Schedule initial doctor's appointments with new patients and achieve daily/weekly/monthly quotas
Other duties, as assigned
Remote Work Requirements
Proficient PC skills, computer literacy, basic Google Suite skills, and ability to navigate systems
Prior remote work experience
Ability to obtain high‑speed internet and hardwire equipment to router/modem
Distraction‑free and private remote work environment required as well as reliable dependent care during working hours
Ability to provide own transportation for instances where on‑site support is required for employees located within 50 miles of a physical OSH location/center
https://www.oakstreethealth.com/locations
Call center/home office locations: Downers Grove, IL; Chicago, IL; Charlotte, NC
Ability to participate in classroom‑style remote training sessions
An understanding of the high level of conscientiousness, professionalism, and reliability that is required in a remote work environment
Qualifications
Call center outbound sales experience and/or telemarketing
Comfortable in a base + bonus salary structure
Proficient in learning new technology and communication tools
Good attendance and time management skills are critical for success in this role
Experience working with Salesforce, or similar CRM is preferred
Proficient with navigating multiple systems while speaking to prospects
Excellent listening and communication skills
Open to constructive feedback
Ability to multitask, prioritize, and manage time effectively
Coachable and a desire to learn a new industry
High School diploma or equivalent required; undergraduate degree preferred
US work authorization
Anticipated Weekly Hours 40
Time Type Full time
Pay Range The typical pay range for this role is:
$15.00 – $24.23
This pay range represents the base hourly rate or base annual full‑time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
Great Benefits for Great People We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
Affordable medical plan options , a
401(k) plan
(including matching company contributions), and an
employee stock purchase plan .
No‑cost programs for all colleagues
including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues
including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit https://jobs.cvshealth.com/us/en/benefits
This job does not have an application deadline, as CVS Health accepts applications on an ongoing basis.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
#J-18808-Ljbffr
Company Oak Street Health
Location Remote
At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose‑driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
Role Description This role is for a talented and competitive, full‑time, outbound Call Center Representative who wants to start a career with a rapidly growing company. This role plays an important role in achieving our ambitious patient acquisition and revenue growth objectives by working as an outbound telemarketing Call Center Sales Representative.
Sales Representatives are required to attend a
mandatory 4‑week training
course, 8 am – 5:30 pm Monday through Friday. Trainees are required to attend each day of training, actively participate, and pass a series of exams to graduate training.
Sales Center Hours of Operation 5 am – 7 pm, Mon‑Sat. Hours of operation are subject to change based on business needs.
Core Responsibilities
Make outbound telemarketing calls to prospective patients
Make 300+ outbound calls daily and work to convert them to new patients
Understand patient needs and requirements and articulate Oak Street's unique proposition
Utilize sales skill sets including rapport building, active listening, communication, qualification questioning, overcoming objections, and closing
Understand Medicare Basics and insurance
Schedule initial doctor's appointments with new patients and achieve daily/weekly/monthly quotas
Other duties, as assigned
Remote Work Requirements
Proficient PC skills, computer literacy, basic Google Suite skills, and ability to navigate systems
Prior remote work experience
Ability to obtain high‑speed internet and hardwire equipment to router/modem
Distraction‑free and private remote work environment required as well as reliable dependent care during working hours
Ability to provide own transportation for instances where on‑site support is required for employees located within 50 miles of a physical OSH location/center
https://www.oakstreethealth.com/locations
Call center/home office locations: Downers Grove, IL; Chicago, IL; Charlotte, NC
Ability to participate in classroom‑style remote training sessions
An understanding of the high level of conscientiousness, professionalism, and reliability that is required in a remote work environment
Qualifications
Call center outbound sales experience and/or telemarketing
Comfortable in a base + bonus salary structure
Proficient in learning new technology and communication tools
Good attendance and time management skills are critical for success in this role
Experience working with Salesforce, or similar CRM is preferred
Proficient with navigating multiple systems while speaking to prospects
Excellent listening and communication skills
Open to constructive feedback
Ability to multitask, prioritize, and manage time effectively
Coachable and a desire to learn a new industry
High School diploma or equivalent required; undergraduate degree preferred
US work authorization
Anticipated Weekly Hours 40
Time Type Full time
Pay Range The typical pay range for this role is:
$15.00 – $24.23
This pay range represents the base hourly rate or base annual full‑time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
Great Benefits for Great People We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
Affordable medical plan options , a
401(k) plan
(including matching company contributions), and an
employee stock purchase plan .
No‑cost programs for all colleagues
including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues
including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit https://jobs.cvshealth.com/us/en/benefits
This job does not have an application deadline, as CVS Health accepts applications on an ongoing basis.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
#J-18808-Ljbffr