Customer Service Representative

The Customer Service Representative provides information and assistance to utility customers. This position works four days a week from 7:45 am until 5:30 pm, in addition to a half day from 9:00 am until 1:00 pm.

Assists customers at the counter, drive-up window, and on the telephone;

Establishes new accounts: accepts deposits and fees and provides information regarding utility system policies, procedures, and charges to customers;

Collects payments from drop box;

Enters payment and account data into the computer;

Processes cut-off and cut-on work orders;

Balances cash drawer on a daily basis;

Accepts, receives, and/or collects payments;

Opens, sorts, and distributes department mail;

Verifies customer and service addresses.

High School Diploma or GED;

Six (6) months of experience in a related field;

Or equivalent training, education, and/or experience.

The selected candidates must complete the following requirements prior to starting work with the City of Statesboro:

Background Investigation

Pre-Employment Urinalysis

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