CNY Family Care, LLP
Medical Collections Specialist
CNY Family Care, LLP, East Syracuse, NY, US, 13041
Salary min: $17.00
Salary max: $22.00
Duration: Full Time
Medical Collections Specialist
- Family Care medical practice
- Full-Time
- Monday - Friday
- Flexible Schedule
- Hybrid schedule after completing required onsite training period
- $17.50 -$22.00 per hour (depending on experience)
Medical Collections Specialist benefits:
- Generous paid time-off that increases with years of service
- 8 paid holidays per year
- Closed on major holidays
- Annual performance review, performance-based merit increase
- Health, dental and vision benefits availablewith coverage effective the first of the month following date of hire
- Full complement of voluntary benefits
- $1,000 annual employer HSA contribution for employeesenrolled in CNYFC high deductible health plan
- Free office visits with NP or PA employees who are patients of the practice and enrolled in CNYFC high deductible health plan
- Waiver program for health benefits ($3,000 annually)
- 401K after six months with up to 7% combined employer match and annual discretionary profit-sharing contribution
- Free onsite parking
- Free lunch daily
- Proactively work aging reports for self-pay and residual balances.
- Conduct outbound outreachto arrange payment, clarify statements, and resolve disputesdocument all contacts in the EHR.
- Establish and monitor patient payment plans.
- Offer and document financial hardship workflows per practice policy, ensuring consistent application.
- Investigate balances stemming from denials, coordination of benefits, deductible/coinsurance issues, and secondary payer lags.
- Initiate basic claim reprocessing requests and benefit verifications in coordination with billers.
- Educate patients on EOBs, benefit design, and pricing transparency resources; route complex payer issues to billing specialists.
- Adhere to HIPAA/HITECH privacy and security standards in all communications.
- Follow all applicable federal and state consumer protection guidelines and internalpolicies.
- Support the No Surprises Act good-faith estimate processes and patient-friendly billing standards where applicable.
- Maintain accurate, audit-ready account notes and documentation.
- Confirm remittances, allocate payments correctly, and reconcile unapplied funds impacting patient balances.
- Identify and correct posting discrepancies that cause erroneous patient responsibility.
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