ManpowerGroup
US - Field Technical Spt Cons IV - US1
ManpowerGroup, Charlotte, North Carolina, United States, 28245
Our client, a leading financial services organization, is seeking a US - Field Technical Spt Cons IV - US1 to join their team. As a US - Field Technical Spt Cons IV - US1, you will be part of the IT Support Services supporting the technical needs of the organization. The ideal candidate will have excellent problem-solving skills, strong communication abilities, and a proactive attitude, which will align successfully in the organization.
Job Title:
US - Field Technical Spt Cons IV - US1
Location:
Charlotte, NC
Pay Range:
$30.04
Shift:
Hours Per Shift: 8
What's the Job?
Provide software and hardware support to end-users in a professional banking environment
Configure, install, and test hardware components and manage hardware deployment replacements
Support and troubleshoot end-user devices, including PCs, laptops, and virtual desktops
Manage service-related issues using the ServiceNow ticketing system to prevent escalation
Document service events accurately and maintain detailed records of work orders and tickets
What's Needed?
3-5 years of experience providing software and hardware support in a professional setting
Knowledge of server, Cisco technology, and infrastructure applications such as VDI, patch management, encryption, and anti-virus solutions
Proficiency with troubleshooting/supporting MS Office applications, MS Teams, Outlook, and Windows OS
Experience working with ServiceNow or similar ticketing systems is a plus
Strong customer service skills and the ability to work independently in a fast-paced, high-profile environment
What's in it for me?
Opportunity to work in a professional banking environment supporting high-profile users
Engage in diverse technical support activities that enhance your skills
Work onsite in Charlotte, NC with a standard Monday through Friday schedule
Potential to stay after hours if needed, providing flexibility
Be part of a dynamic team committed to excellence and customer satisfaction
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.
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Job Title:
US - Field Technical Spt Cons IV - US1
Location:
Charlotte, NC
Pay Range:
$30.04
Shift:
Hours Per Shift: 8
What's the Job?
Provide software and hardware support to end-users in a professional banking environment
Configure, install, and test hardware components and manage hardware deployment replacements
Support and troubleshoot end-user devices, including PCs, laptops, and virtual desktops
Manage service-related issues using the ServiceNow ticketing system to prevent escalation
Document service events accurately and maintain detailed records of work orders and tickets
What's Needed?
3-5 years of experience providing software and hardware support in a professional setting
Knowledge of server, Cisco technology, and infrastructure applications such as VDI, patch management, encryption, and anti-virus solutions
Proficiency with troubleshooting/supporting MS Office applications, MS Teams, Outlook, and Windows OS
Experience working with ServiceNow or similar ticketing systems is a plus
Strong customer service skills and the ability to work independently in a fast-paced, high-profile environment
What's in it for me?
Opportunity to work in a professional banking environment supporting high-profile users
Engage in diverse technical support activities that enhance your skills
Work onsite in Charlotte, NC with a standard Monday through Friday schedule
Potential to stay after hours if needed, providing flexibility
Be part of a dynamic team committed to excellence and customer satisfaction
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.
#J-18808-Ljbffr