The Chefs' Warehouse
About SidWainer
For over 100 years, SidWainer has been a trusted partner to chefs—delivering exceptional ingredients that inspire menus and elevate kitchens. Family‑founded in 1914, SidWainer has grown from a regional produce supplier into a leading curator of specialty foods. From peak‑season produce to artisan cheeses, premium olive oils, fine chocolates, and center‑of‑the‑plate offerings like meats and seafood, SidWainer sources the best of the best from around the world.
Our relationships with farmers, producers, and food artisans—combined with a deep understanding of culinary trends—allow us to bring chefs exactly what they need to create standout dining experiences. Rooted in tradition and driven by innovation, SidWainer continues to serve New England’s finest chefs with integrity, passion, and a chef‑first mindset.
Position Summary This is a key strategic and operational leadership role responsible for the development, continuous improvement and delivery of customer service and the strategic development of operational requirements, process and technology. You will be responsible for identifying and developing all culture, process and performance improvements and efficiencies for the customer and for leading/developing a team, who typically deliver customer interactions across multiple channels.
What you’ll do
Strategically lead and develop a senior operational management team to enhance performance by setting clear accountable performance measures
Create a culture and processes which achieve the business goals and objectives with regards to their customer service
Reduction of the cost to serve
Empower and Engage the Customer Service Team
Identify new tools and technologies to better serve the customer
Drive better sales through service
Use Customer Insight and Root Cause Analytics to identify companywide improvements and present these to the Board/Senior Stakeholder Peers
Act as the Voice of the Customer across the organization
Accountable for ensuring full regulatory compliance and legal requirements. Identification of any potential risk issues
Define, negotiate and agree the effective utilization of resource in line with service specifications, working with, or being responsible for resource planning and MI teams to plan the required resource in conjunction with business objectives and service level agreements
Work effectively with all peers and the board/stakeholders Commercial and Finance, Marketing, Operations to negotiate and influence customer improvements
Continually develop improvements and embed successful change projects
Drive quality and consistency
Partner with Client relations to optimize existing Client profitability through business planning and collaboration and deliver increased revenue streams
About you
Extensive experience of managing operational customer service teams
Strong strategic and customer focus with a clear understanding of the wider issues impacting the relevant markets
Proven Management and/or relationship management experience at a senior, strategic level role
Demonstrate ability to motivate and communicate with others at all levels
Influential relationships skills at all. Able to use these relationships to deliver service improvements
Excellent communication and negotiation skills
Able to adapt and succeed in a changing environment
Evidence of well‑developed leadership skills
The above job description is not an all‑inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties as assigned by their supervisor.
Perks & Benefits
Paid Vacations, Paid Holidays
Health, Dental and Medical Benefits
Weekly pay
Life Insurance
5% above cost for our high‑quality food products
Employee discounts for travel and events
401k
Employee Stock Purchase Plan
The Chefs' Warehouse is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, pregnancy, gender identity or any other characteristic protected by applicable federal, state, or local laws. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. We are dedicated to building an inclusive and diverse workforce.
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Our relationships with farmers, producers, and food artisans—combined with a deep understanding of culinary trends—allow us to bring chefs exactly what they need to create standout dining experiences. Rooted in tradition and driven by innovation, SidWainer continues to serve New England’s finest chefs with integrity, passion, and a chef‑first mindset.
Position Summary This is a key strategic and operational leadership role responsible for the development, continuous improvement and delivery of customer service and the strategic development of operational requirements, process and technology. You will be responsible for identifying and developing all culture, process and performance improvements and efficiencies for the customer and for leading/developing a team, who typically deliver customer interactions across multiple channels.
What you’ll do
Strategically lead and develop a senior operational management team to enhance performance by setting clear accountable performance measures
Create a culture and processes which achieve the business goals and objectives with regards to their customer service
Reduction of the cost to serve
Empower and Engage the Customer Service Team
Identify new tools and technologies to better serve the customer
Drive better sales through service
Use Customer Insight and Root Cause Analytics to identify companywide improvements and present these to the Board/Senior Stakeholder Peers
Act as the Voice of the Customer across the organization
Accountable for ensuring full regulatory compliance and legal requirements. Identification of any potential risk issues
Define, negotiate and agree the effective utilization of resource in line with service specifications, working with, or being responsible for resource planning and MI teams to plan the required resource in conjunction with business objectives and service level agreements
Work effectively with all peers and the board/stakeholders Commercial and Finance, Marketing, Operations to negotiate and influence customer improvements
Continually develop improvements and embed successful change projects
Drive quality and consistency
Partner with Client relations to optimize existing Client profitability through business planning and collaboration and deliver increased revenue streams
About you
Extensive experience of managing operational customer service teams
Strong strategic and customer focus with a clear understanding of the wider issues impacting the relevant markets
Proven Management and/or relationship management experience at a senior, strategic level role
Demonstrate ability to motivate and communicate with others at all levels
Influential relationships skills at all. Able to use these relationships to deliver service improvements
Excellent communication and negotiation skills
Able to adapt and succeed in a changing environment
Evidence of well‑developed leadership skills
The above job description is not an all‑inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties as assigned by their supervisor.
Perks & Benefits
Paid Vacations, Paid Holidays
Health, Dental and Medical Benefits
Weekly pay
Life Insurance
5% above cost for our high‑quality food products
Employee discounts for travel and events
401k
Employee Stock Purchase Plan
The Chefs' Warehouse is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, pregnancy, gender identity or any other characteristic protected by applicable federal, state, or local laws. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. We are dedicated to building an inclusive and diverse workforce.
#J-18808-Ljbffr