Shippo
At Shippo, our vision is bold and clear:
we are the shipping layer of the internet.
Our mission is
to make every merchant successful
through excellent shipping, delivering world-class logistics technology and infrastructure. We’re building the backbone of global e-commerce — connecting merchants to carriers worldwide through a single API and intuitive dashboard. As a
remote-first and globally distributed team
, we believe flexibility fuels trust, autonomy, and performance. Our
diverse perspectives
— across continents, cultures, and time zones — drive our innovation and enable us to build solutions used by businesses everywhere. We invest in modern, scalable technology so our teams can build, ship, and iterate with confidence. Your impact starts here:
every person at Shippo plays a direct role in shaping the infrastructure that powers global commerce and makes shipping simpler for businesses around the world. How we will deliver success together:
As the Director, Revenue Operations you’ll build the operating system for predictable, efficient growth. This is a highly cross-functional leadership role responsible for aligning Sales, Marketing, Customer Success, Partnerships, and Strategic Finance around shared processes, data, and tooling to enable our teams to focus on what they do best: helping merchants win. This role is essential in enabling Shippo to scale by ensuring our GTM teams have the insights, and operational support needed to drive consistent revenue growth. Partner with GTM and Finance leadership to define revenue operating cadences (weekly pipeline, monthly forecast, etc.). Build scalable funnel and pipeline frameworks (definitions, stage hygiene, SLAs, handoffs) that create clarity from lead → closed won → retained/expanded. Own KPI design and reporting (pipeline coverage, conversion, velocity, retention) and drive actions from insights. Lead capacity planning and coverage models (segmentation, routing, book design) as the business evolves. Build performance “scorecards” for leadership and frontline managers; enable proactive coaching and early risk detection. Partner with Legal/Finance to streamline contracting and order forms; define and maintain approval matrices. Establish scalable “deal desk” practices (as needed) to improve speed, consistency, and governance. Own the RevOps systems roadmap (e.g., CRM, marketing automation, sales engagement, support/CS tooling, BI) and ensure tools are configured to match processes, not the other way around. Drive data quality standards and governance (definitions, fields, required inputs, automation, enrichment). Partner with Data/Analytics to ensure metric consistency and trusted reporting across teams. Ensure playbooks, documentation, and training are in place for key GTM motions and process updates. Lead change management: rollouts, communication plans, adoption tracking, feedback loops. Act as a trusted advisor to GTM leaders, balancing rigor and velocity in a fast-moving, remote-first environment. Lead a high-performing RevOps team, developing talent and setting a culture of customer-centric, high impact operational excellence. Your shipping requirements
10+ years of experience in Revenue Operations / Sales Operations / GTM Operations (with meaningful ownership of cross-functional programs). 3+ years of people leadership experience (or clear readiness to lead and scale a team). Strong SaaS go-to-market understanding across Sales, Marketing, and Customer Success (PLG and/or sales-led experience a plus). Deep hands-on experience with CRM administration and GTM tooling; strong command of process design and automation. Analytical fluency: comfortable with funnel metrics, cohort thinking, experimentation, and deriving actions from data (SQL and/or BI tooling a plus). Proven track record of building operating rhythms that improve forecast accuracy, pipeline health, and execution. Excellent communication and stakeholder management skills; able to align teams, simplify complexity, and drive decisions with compassionate candor. What is in the Shippo Package?
Healthcare coverage for medical, dental, and vision (90% covered by the company, incl. dependents). Pets coverage is also available! Take-as-much-as-you-need vacation policy & flexible working One week-long company wide winter slow down WFH stipend to set up your home office Charity donation match up to $100 Dedicated programs, coaching, tools, and resources for your professional and career growth as well as an individual learning stipend for your personal and focused growth Fun team in person time through our Shippos Everywhere program which includes regular team and company off-sites throughout the year as well as local Shippos gatherings Compensation
Our Compensation Ship policy:
We believe compensation is a custom experience and are commited to fair and equitable compensation practices. The standard base pay range for this role is min is $184k to a max $248k annual salary (we tend to anchor our offers at the mid point $216k. Since we are focused on hiring Shippos Everywhere, we have 2 US pay ranges, a standard compensation range for the majority of the US and a standard +1 compensation range for those who live in areas where the cost of labor is higher, such as NYC and California. The actual base pay is dependent upon many factors, such as: financial budgets, work experience, training, transferable skills, business needs, and market value. The base pay salary ranges are subject to change and may be modified in the future. Total compensation for this role will include, equity, medical, dental, vision and other benefits noted in our Shippos “package” section. Sail through the process:
Here at Shippo, we celebrate inclusivity and are committed to creating equal access to opportunities for people from all backgrounds, perspectives and geographies. These values define who we are and everything we do. All qualified individuals are encouraged to apply. If you need assistance, or a reasonable accommodation during the application and recruiting process, please contact us at
accommodations@goshippo.com Shippo s in the wild:
Our people, much like the packages we help ship, are all over the world. This means, through our remote-first program, “Shippos Everywhere”, our roles can be based anywhere in the US with the exception of Delaware, Nevada, Ohio, Oregon, Hawaii, New Mexico and West Virginia and many roles can be based internationally. For locations outside of the US and Ireland, the employment contracts are powered by Remote.com (all Shippo perks still apply - including equity!). What we want to emphasize is that you can be successful at Shippo regardless of location.
#J-18808-Ljbffr
we are the shipping layer of the internet.
Our mission is
to make every merchant successful
through excellent shipping, delivering world-class logistics technology and infrastructure. We’re building the backbone of global e-commerce — connecting merchants to carriers worldwide through a single API and intuitive dashboard. As a
remote-first and globally distributed team
, we believe flexibility fuels trust, autonomy, and performance. Our
diverse perspectives
— across continents, cultures, and time zones — drive our innovation and enable us to build solutions used by businesses everywhere. We invest in modern, scalable technology so our teams can build, ship, and iterate with confidence. Your impact starts here:
every person at Shippo plays a direct role in shaping the infrastructure that powers global commerce and makes shipping simpler for businesses around the world. How we will deliver success together:
As the Director, Revenue Operations you’ll build the operating system for predictable, efficient growth. This is a highly cross-functional leadership role responsible for aligning Sales, Marketing, Customer Success, Partnerships, and Strategic Finance around shared processes, data, and tooling to enable our teams to focus on what they do best: helping merchants win. This role is essential in enabling Shippo to scale by ensuring our GTM teams have the insights, and operational support needed to drive consistent revenue growth. Partner with GTM and Finance leadership to define revenue operating cadences (weekly pipeline, monthly forecast, etc.). Build scalable funnel and pipeline frameworks (definitions, stage hygiene, SLAs, handoffs) that create clarity from lead → closed won → retained/expanded. Own KPI design and reporting (pipeline coverage, conversion, velocity, retention) and drive actions from insights. Lead capacity planning and coverage models (segmentation, routing, book design) as the business evolves. Build performance “scorecards” for leadership and frontline managers; enable proactive coaching and early risk detection. Partner with Legal/Finance to streamline contracting and order forms; define and maintain approval matrices. Establish scalable “deal desk” practices (as needed) to improve speed, consistency, and governance. Own the RevOps systems roadmap (e.g., CRM, marketing automation, sales engagement, support/CS tooling, BI) and ensure tools are configured to match processes, not the other way around. Drive data quality standards and governance (definitions, fields, required inputs, automation, enrichment). Partner with Data/Analytics to ensure metric consistency and trusted reporting across teams. Ensure playbooks, documentation, and training are in place for key GTM motions and process updates. Lead change management: rollouts, communication plans, adoption tracking, feedback loops. Act as a trusted advisor to GTM leaders, balancing rigor and velocity in a fast-moving, remote-first environment. Lead a high-performing RevOps team, developing talent and setting a culture of customer-centric, high impact operational excellence. Your shipping requirements
10+ years of experience in Revenue Operations / Sales Operations / GTM Operations (with meaningful ownership of cross-functional programs). 3+ years of people leadership experience (or clear readiness to lead and scale a team). Strong SaaS go-to-market understanding across Sales, Marketing, and Customer Success (PLG and/or sales-led experience a plus). Deep hands-on experience with CRM administration and GTM tooling; strong command of process design and automation. Analytical fluency: comfortable with funnel metrics, cohort thinking, experimentation, and deriving actions from data (SQL and/or BI tooling a plus). Proven track record of building operating rhythms that improve forecast accuracy, pipeline health, and execution. Excellent communication and stakeholder management skills; able to align teams, simplify complexity, and drive decisions with compassionate candor. What is in the Shippo Package?
Healthcare coverage for medical, dental, and vision (90% covered by the company, incl. dependents). Pets coverage is also available! Take-as-much-as-you-need vacation policy & flexible working One week-long company wide winter slow down WFH stipend to set up your home office Charity donation match up to $100 Dedicated programs, coaching, tools, and resources for your professional and career growth as well as an individual learning stipend for your personal and focused growth Fun team in person time through our Shippos Everywhere program which includes regular team and company off-sites throughout the year as well as local Shippos gatherings Compensation
Our Compensation Ship policy:
We believe compensation is a custom experience and are commited to fair and equitable compensation practices. The standard base pay range for this role is min is $184k to a max $248k annual salary (we tend to anchor our offers at the mid point $216k. Since we are focused on hiring Shippos Everywhere, we have 2 US pay ranges, a standard compensation range for the majority of the US and a standard +1 compensation range for those who live in areas where the cost of labor is higher, such as NYC and California. The actual base pay is dependent upon many factors, such as: financial budgets, work experience, training, transferable skills, business needs, and market value. The base pay salary ranges are subject to change and may be modified in the future. Total compensation for this role will include, equity, medical, dental, vision and other benefits noted in our Shippos “package” section. Sail through the process:
Here at Shippo, we celebrate inclusivity and are committed to creating equal access to opportunities for people from all backgrounds, perspectives and geographies. These values define who we are and everything we do. All qualified individuals are encouraged to apply. If you need assistance, or a reasonable accommodation during the application and recruiting process, please contact us at
accommodations@goshippo.com Shippo s in the wild:
Our people, much like the packages we help ship, are all over the world. This means, through our remote-first program, “Shippos Everywhere”, our roles can be based anywhere in the US with the exception of Delaware, Nevada, Ohio, Oregon, Hawaii, New Mexico and West Virginia and many roles can be based internationally. For locations outside of the US and Ireland, the employment contracts are powered by Remote.com (all Shippo perks still apply - including equity!). What we want to emphasize is that you can be successful at Shippo regardless of location.
#J-18808-Ljbffr