Associate Director, Cloud Solutions Engineering

divh2Associate Director Of Cloud Infrastructure Operations/h2pBecome a part of our caring community and help us put health first. The Associate Director of Cloud Infrastructure Operations is responsible for leading Humanas enterprise cloud strategyfocused on the design, implementation, and optimization of cloud compliance, operational excellence, and cost efficiency in a complex multi-cloud environment. This position serves as a strategic advisor and operational leader, collaborating with Application and Product Teams, Cloud Engineering, FinOps, Finance, Legal and Supply Management Services to ensure secure, efficient, and scalable cloud operations. This position offers a unique opportunity to lead Humanas transformation at the intersection of operations, technology, and AI innovation. The Associate Director of Cloud Infrastructure Operations will drive the evolution of Humanas intelligent infrastructureenhancing system reliability, security, and compliance while enabling the business to deliver exceptional, patient-centered care. This leader will also drive the integration of Artificial Intelligence (AI) and Generative AI (GenAI) capabilities into Humanas Infrastructure Operations, blending traditional IT management with next-generation, AI-driven automation and predictive analytics. The role serves as a bridge between operations and innovationadvancing digital transformation, improving system reliability, and ensuring compliance with healthcare regulations such as HIPAA and PHI./ppKey Responsibilities:/pulliProvide senior-level leadership and decision-making in developing Humanas overall cloud operations strategy, governance framework, and optimization initiatives./liliEstablish short-, mid-, and long-term roadmaps for Cloud Production Operations aligned with Humanas enterprise and digital transformation goals./liliOversee operational planning, staffing, and budget management across multi-cloud environments (Azure, GCP, AWS)./liliPartner with internal stakeholders and Managed Service Providers (MSPs) to ensure operational excellence, service continuity, and adherence to SLAs./liliDefine and implement ITIL/ITSM frameworks for Incident, Problem, Change, Event, Access, and Knowledge Management, promoting continuous improvement./liliFoster collaboration across Humanas technology ecosystem to align cloud operations with business priorities and compliance standards./liliLead and mature the Incident and Problem Management functions to minimize Mean Time to Detect (MTTD) and Mean Time to Resolve (MTTR)./liliDrive proactive monitoring and operational readiness through the implementation of automated tools and event correlation systems./liliEnsure 24/7 operational uptime of mission-critical systems by guiding operational teams, defining SLAs, and improving incident response capabilities./liliLead the MSP teams responsible for daily cloud operations and infrastructure support across Azure, GCP, and AWS./liliPartner with Engineering and DevOps teams to integrate CI/CD, automated deployment, and self-healing systems into the operational model./liliMaintain operational compliance with security, privacy, and regulatory requirements in healthcare environments./liliDevelop and execute strategies for cloud compliance, reporting, and cost optimization across all environments./liliDeliver tooling, metrics, and dashboards to automate cloud financial management, consumption tracking, and operational reporting./liliPartner with FinOps and Finance to provide chargeback, showback, budgeting, and forecasting capabilities, driving financial transparency and accountability./liliIdentify and standardize processes suitable for automation; collaborate with platform engineering teams to implement solutions that enhance efficiency and reliability./liliDrive continuous improvement initiatives that reduce total cost of ownership and improve operational consistency across vendors and service providers./liliMaintain relationships with key partners and service providers to identify and implement continuous improvement opportunities in operational performance and cost savings./liliLead research, evaluation, and deployment of AI and GenAI technologies within Humanas Infrastructure Operations./liliExplore and prototype AI-driven solutions that automate incident response, predict failures, summarize telemetry data, and assist operations teams through intelligent copilots./liliDevelop and lead the AI adoption roadmap, integrating predictive analytics, LLMs, and self-healing capabilities into the infrastructure ecosystem./liliIntegrate AI/ML models into monitoring platforms to enable proactive, data-driven decision-making./liliLead RD efforts for AI-assisted infrastructure automation, anomaly detection, and capacity forecasting, aligning innovation with operational goals./liliDesign and maintain automated systems to collect and analyze usage, forecast, and cost data across cloud platforms./liliProvide visibility into key performance metrics (SLAs, KPIs, utilization, consumption) that inform operational and strategic decision-making./liliDevelop and deliver executive-level reports and insights, highlighting operational efficiency, performance trends, and risk indicators./liliIdentify and address operational gaps by analyzing trends, patterns, and outliers in infrastructure and application performance data./liliCreate and maintain comprehensive operational documentation, including playbooks, dashboards, and analytical summaries./li/ulpUse your skills to make an impact/ppRequired Qualifications:/pulliBachelors or Masters degree in Computer Science, Healthcare Informatics or a related field./lili10+ years of experience in infrastructure operations or engineering, including 2+ years of leadership in AI/ML or GenAI RD./liliProven record managing NOC or Command Center teams with responsibility for 24/7 availability and mission-critical systems./liliAdvanced knowledge of public cloud platforms (Azure, GCP, AWS) and hybrid infrastructure architectures./liliExpertise in cloud observability, monitoring, and incident response tools and practices./liliHands-on experience with automation and scripting tools (Terraform, Ansible, PowerShell, Python, Bash, or similar)./liliProficiency in cloud cost management tools (Cloudability, Azure Pricing Calculator, AWS Cost Explorer, Power BI)./liliStrong understanding of ITIL/ITSM principles and practical experience applying them in complex enterprise environments./liliExcellent analytical, organizational, and communication skills, with the ability to engage and influence at all levels./liliAbility to operate in a lean, agile, and fast-paced organization while balancing long-term strategic goals./liliAvailability to support off-hours operations as required in a 24/7 enterprise setting./li/ulpPreferred Qualifications:/pulliAdvanced understanding of cloud platforms, consoles, and services (Azure, Google and AWS)./liliDeep understanding of the key concepts and practices of cloud observability, coupled with experience implementing robust systems that leverage metrics, logs, and traces to provide holistic state of the cloud operations./liliA technical business acumen that ensures the organization is operating efficiently and effectively in a hybrid cloud environment./liliSolid understanding of infrastructure and operation landscape with a focus on public cloud (Azure, GCP and AWS) technology and how it differs from traditional computing./liliAbility to work with minimal supervision, making decisions based upon priorities, schedules and an understanding of business initiatives./liliPassion for and skills in resource optimization to improve cloud efficiency./liliAbility to apply critical thinking to all aspects of the position./liliDetail oriented with excellent documentation skills/methodologies, who is able to successfully manage multiple priorities./liliProficiency in developing repeatable and efficient automation to codify and simplify end-to-end processes and methods in public and private cloud landscapes./liliYou have a deep understanding how to apply best practices around monitoring, alerting, and logging, and have implementation experience with one or more monitoring, alerting, and logging systems (Azure Monitor, Log Analytics, Splunk, Dynatrace, SentryOne, etc)./liliDeep understanding of core public private cloud billing, cost management, and data visualization tools (e.g. Cloudability, Azure Pricing Calculator, AWS Cost Explorer)./liliSenior experience in Ansible, API queries, and Power BI is a plus./liliKnowledge scripting using Python, as well as Perl, PowerShell, JavaScript, or similar scripting languages./liliStrong analytical and reporting skills./liliLeader and a team player with transformation mindset./liliStrong organizational, task, and project management skills./liliSelf-driven and able to work across diverse technical and non-technical teams./liliStrong written, verbal and interpersonal communication skills./liliAbility to operate successfully in a lean, agile, and fast-paced organization./liliAbility to communicate at all levels within an organization and influence leadership./liliAzure and/or AWS certifications preferred/li/ulpAdditional Information:/ppWork-At-Home Requirements:/pulliMust have the ability to provide a high speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense./liliA minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required./li/ul/div