Customer Service Representative

About the job Customer Service Representative

This is the perfect opportunity for a stay-at-home parent college student, retiree, or anyone looking to earn an income in a flexible way!

General Purpose

Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.

Main Job Tasks and Responsibilities

• Answer calls and respond to emails
• Handle customer inquiries both telephonically and by email
• Research required information using available resources
• Manage and resolve customer complaints
• Provide customers with product and service information
• Enter new customer information into system
• Process orders, forms and applications
• Identify and elevate priority issues
• Route calls to appropriate resource
• Follow up customer calls where necessary
• Document all call information according to standard operating procedures (when necessary)

Education and Experience

• High school diploma or equivalent
• Proficient in relevant computer applications
• Required language proficiency
• Knowledge of customer service principles and practices
• Some experience in a call center or customer service environment is helpful
• Good data entry and typing skills
• Verbal and written communication skills
• Problem analysis and problem solving
• Able to work with little supervision
• Able to work a minimum of 15 hours per week (some weekend hours may be required)
• Must be able to maintain good Commitment Adherence (attendance) above 90%