Okcu
Director Student Success School of Business
Okcu, Oklahoma City, Oklahoma, United States, 73116
VP Area
Business School
Department Business School
FLSA Status Exempt
Benefit Eligibility Position Summary The Director of Student Services provides strategic leadership and operational management for all student success initiatives, academic advising, and enrollment services for undergraduate and graduate programs in the Meinders School of Business. This position oversees comprehensive student services from recruitment through graduation, manages professional staff, and serves as a key liaison between students, faculty, and university administration.
Minimum Qualifications
Minimum 5 years of progressive experience in academic advising, student services, or enrollment management in higher education
Minimum 2 years of supervisory or management experience
Demonstrated experience with graduate program administration
Experience working with diverse student populations including international students
Preferred Qualifications
7+ years of higher education experience with increasing responsibility
Experience in business school or professional program environment
Background in both undergraduate and graduate student services
Experience with strategic planning and assessment
Budget management experience
Job Duties
Strategic Leadership & Management (30%)
Develop and implement strategic plans for student retention, persistence, and success across all MSB programs
Establish and monitor key performance indicators (KPIs) for advising, retention, and student satisfaction
Lead assessment initiatives and use data analytics to inform continuous improvement
Manage budget for student services area including programming, events, and professional development
Represent MSB on university-wide committees related to student success and enrollment management
Supervise, evaluate, and develop professional staff (Assistant Director and student workers)
Ensure compliance with university policies, accreditation standards, and regulatory requirements
Graduate Program Leadership (25%)
Oversee all MBA program operations (traditional, accelerated, executive formats)
Review and make final decisions on graduate admissions applications
Manage graduate program scheduling in collaboration with faculty
Develop and maintain relationships with corporate partners and tuition assistance programs
Oversee probation, dismissal, and academic standing processes for graduate students
Lead strategic enrollment planning for graduate programs
Coordinate with Graduate Admissions and International Admissions on recruitment and retention
Ensure graduate catalog accuracy and program information currency
Undergraduate Program Oversight (20%)
Provide leadership for undergraduate advising services and retention initiatives
Oversee four-year planning tools and degree audit processes
Coordinate major student success initiatives (orientation, first-year programs, learning communities)
Manage complex undergraduate advising cases and appeals
Collaborate with faculty on curriculum advising and program design
Support experiential learning initiatives (internships, study abroad, capstone projects)
Stakeholder Relations & Collaboration (15%)
Serve as primary liaison with Registrar, Financial Aid, Career Services, and Academic Affairs
Partner with faculty on student success and academic quality initiatives
Maintain relationships with external constituencies (employers, alumni, community partners)
Coordinate with International Admissions on immigration compliance and support services
Represent MSB at university recruitment and yield events
Communicate regularly with Dean and Associate Dean on student issues and trends
Direct Service & Problem Resolution (10%)
Handle escalated student concerns and complex problem resolution
Provide high-level advising for unique or complicated student situations
Make exceptions decisions within established guidelines
Mediate conflicts between students and faculty or between students
Ensure equitable and consistent application of policies across all programs
Serve as backup for Assistant Director during peak periods or absences
Knowledge, Skills and Abilities
Expert knowledge of academic advising best practices and student development theory
Strong understanding of higher education policies, FERPA, and relevant regulations
Proficiency with student information systems (Banner preferred) and CRM platforms
Advanced data analysis and reporting skills
Excellent written and verbal communication skills for diverse audiences
Demonstrated cultural competence and ability to work with international students
Strategic thinking and problem-solving abilities
Strong interpersonal skills and ability to build collaborative relationships
Leadership and staff development capabilities
Project management and organizational skills
Proficiency with Microsoft Office Suite and database management
Physical Demands and Working Conditions
Standard office hours 8:00 a.m. to 5:00 p.m., Monday through Friday
Regular evening and weekend availability required for events, orientations, and graduate program support
Travel required for professional development and occasional recruitment activities
Primarily indoor work environment with travel between campus buildings
Exposure to routine office noise
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Department Business School
FLSA Status Exempt
Benefit Eligibility Position Summary The Director of Student Services provides strategic leadership and operational management for all student success initiatives, academic advising, and enrollment services for undergraduate and graduate programs in the Meinders School of Business. This position oversees comprehensive student services from recruitment through graduation, manages professional staff, and serves as a key liaison between students, faculty, and university administration.
Minimum Qualifications
Minimum 5 years of progressive experience in academic advising, student services, or enrollment management in higher education
Minimum 2 years of supervisory or management experience
Demonstrated experience with graduate program administration
Experience working with diverse student populations including international students
Preferred Qualifications
7+ years of higher education experience with increasing responsibility
Experience in business school or professional program environment
Background in both undergraduate and graduate student services
Experience with strategic planning and assessment
Budget management experience
Job Duties
Strategic Leadership & Management (30%)
Develop and implement strategic plans for student retention, persistence, and success across all MSB programs
Establish and monitor key performance indicators (KPIs) for advising, retention, and student satisfaction
Lead assessment initiatives and use data analytics to inform continuous improvement
Manage budget for student services area including programming, events, and professional development
Represent MSB on university-wide committees related to student success and enrollment management
Supervise, evaluate, and develop professional staff (Assistant Director and student workers)
Ensure compliance with university policies, accreditation standards, and regulatory requirements
Graduate Program Leadership (25%)
Oversee all MBA program operations (traditional, accelerated, executive formats)
Review and make final decisions on graduate admissions applications
Manage graduate program scheduling in collaboration with faculty
Develop and maintain relationships with corporate partners and tuition assistance programs
Oversee probation, dismissal, and academic standing processes for graduate students
Lead strategic enrollment planning for graduate programs
Coordinate with Graduate Admissions and International Admissions on recruitment and retention
Ensure graduate catalog accuracy and program information currency
Undergraduate Program Oversight (20%)
Provide leadership for undergraduate advising services and retention initiatives
Oversee four-year planning tools and degree audit processes
Coordinate major student success initiatives (orientation, first-year programs, learning communities)
Manage complex undergraduate advising cases and appeals
Collaborate with faculty on curriculum advising and program design
Support experiential learning initiatives (internships, study abroad, capstone projects)
Stakeholder Relations & Collaboration (15%)
Serve as primary liaison with Registrar, Financial Aid, Career Services, and Academic Affairs
Partner with faculty on student success and academic quality initiatives
Maintain relationships with external constituencies (employers, alumni, community partners)
Coordinate with International Admissions on immigration compliance and support services
Represent MSB at university recruitment and yield events
Communicate regularly with Dean and Associate Dean on student issues and trends
Direct Service & Problem Resolution (10%)
Handle escalated student concerns and complex problem resolution
Provide high-level advising for unique or complicated student situations
Make exceptions decisions within established guidelines
Mediate conflicts between students and faculty or between students
Ensure equitable and consistent application of policies across all programs
Serve as backup for Assistant Director during peak periods or absences
Knowledge, Skills and Abilities
Expert knowledge of academic advising best practices and student development theory
Strong understanding of higher education policies, FERPA, and relevant regulations
Proficiency with student information systems (Banner preferred) and CRM platforms
Advanced data analysis and reporting skills
Excellent written and verbal communication skills for diverse audiences
Demonstrated cultural competence and ability to work with international students
Strategic thinking and problem-solving abilities
Strong interpersonal skills and ability to build collaborative relationships
Leadership and staff development capabilities
Project management and organizational skills
Proficiency with Microsoft Office Suite and database management
Physical Demands and Working Conditions
Standard office hours 8:00 a.m. to 5:00 p.m., Monday through Friday
Regular evening and weekend availability required for events, orientations, and graduate program support
Travel required for professional development and occasional recruitment activities
Primarily indoor work environment with travel between campus buildings
Exposure to routine office noise
#J-18808-Ljbffr