The Auto Club Group
Customer Service Rep - Vernon Hills
The Auto Club Group, Vernon Hills, Illinois, United States, 60061
Join the Team Committed to Driving Your Career Forward
Job Type
Full time; Exempt/Non Exempt: Hourly
Job Description Why Choose a Career with the AAA The Auto Club Group (ACG)
Established brand that has been around for over 100 years. Our members know and trust us!
Branch Offices house travel, membership, insurance sales and support employees.
You will be challenged to drive new business with competitive products and help retain The Auto Club Group's 14+ million members.
Excellent Opportunities to Build a Career Path The Branch Customer Service Representative can be the start of a long-term career with The Auto Club Group. Your position could lead to a rewarding career and opportunities to grow and pursue other ACG roles such as:
Other Branch positions—Field Insurance Sales Agent, Travel Agent, etc.
Other Departments such as: Call Centers (ERS, Sales and Service, etc.), Automotive Services, Claims, Underwriting and more.
A Day in the Life of a Branch Customer Service Representative We are seeking prospective Branch Customer Service Representatives who can promote ACG products and services, promote customer satisfaction, and participate in office events to help generate revenue by improving member awareness of products.
Provide sales and support services to members including greeting, servicing, and selling membership, travel products, and banking products.
Generate leads, update members on travel and insurance specials, and provide travel information.
Respond to customer inquiries and refer to senior staff or agent when appropriate.
Provide cashiering services to members which includes taking and processing payments for insurance policies, travel, and sale of tickets, travel money products, processing remittance/depository transfers and balancing cash drawer.
Receive and resolve member/customer complaints and seek assistance from management.
Provide administrative support to the travel and/or insurance sales staff during peak periods.
Conduct outbound promotional calls for insurance and/or travel products.
Other duties as assigned.
How We Reward Our Employees Our Auto Club Group Branch Customer Service Representatives earn a competitive hourly wage of $19.00 - $21.50 (based on experience), with additional incentives and an annual bonus potential based on performance.
ACG offers excellent and comprehensive benefits packages:
Medical, dental and vision benefits
401k Match
Paid parental leave and adoption assistance
Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays
Paid volunteer day annually
Tuition assistance program, professional certification reimbursement program and other professional development opportunities
AAA Membership
Discounts, perks, and rewards and much more
We Are Looking for Candidates Who Required Qualifications Education
High School Diploma or equivalent
Work Experience
Working in a customer focused environment
Providing customer focused service and timely solutions to problems
Microsoft Office applications
Taking personal responsibility in seeking solutions to problems
Multi-tasking and appropriately prioritizing tasks to ensure meeting office customer service goals
Successful Candidates Will Possess
Passion and enthusiasm for working with people
Basic mathematical calculations to accurately perform monetary transactions
Communicate effectively (verbal and written) with others in a work environment
Work effectively in a team environment
Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service and maintenance of workstation and office facility
Work under pressure in a high volume, fast paced customer service environment
Work irregular hours including holidays and weekends (may include community events)
Work Environment This is an in-office position. Employees will service ACG members in-person and are based on site in an ACG branch facility.
Regular and reliable attendance is essential for the function of this job.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
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Job Description Why Choose a Career with the AAA The Auto Club Group (ACG)
Established brand that has been around for over 100 years. Our members know and trust us!
Branch Offices house travel, membership, insurance sales and support employees.
You will be challenged to drive new business with competitive products and help retain The Auto Club Group's 14+ million members.
Excellent Opportunities to Build a Career Path The Branch Customer Service Representative can be the start of a long-term career with The Auto Club Group. Your position could lead to a rewarding career and opportunities to grow and pursue other ACG roles such as:
Other Branch positions—Field Insurance Sales Agent, Travel Agent, etc.
Other Departments such as: Call Centers (ERS, Sales and Service, etc.), Automotive Services, Claims, Underwriting and more.
A Day in the Life of a Branch Customer Service Representative We are seeking prospective Branch Customer Service Representatives who can promote ACG products and services, promote customer satisfaction, and participate in office events to help generate revenue by improving member awareness of products.
Provide sales and support services to members including greeting, servicing, and selling membership, travel products, and banking products.
Generate leads, update members on travel and insurance specials, and provide travel information.
Respond to customer inquiries and refer to senior staff or agent when appropriate.
Provide cashiering services to members which includes taking and processing payments for insurance policies, travel, and sale of tickets, travel money products, processing remittance/depository transfers and balancing cash drawer.
Receive and resolve member/customer complaints and seek assistance from management.
Provide administrative support to the travel and/or insurance sales staff during peak periods.
Conduct outbound promotional calls for insurance and/or travel products.
Other duties as assigned.
How We Reward Our Employees Our Auto Club Group Branch Customer Service Representatives earn a competitive hourly wage of $19.00 - $21.50 (based on experience), with additional incentives and an annual bonus potential based on performance.
ACG offers excellent and comprehensive benefits packages:
Medical, dental and vision benefits
401k Match
Paid parental leave and adoption assistance
Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays
Paid volunteer day annually
Tuition assistance program, professional certification reimbursement program and other professional development opportunities
AAA Membership
Discounts, perks, and rewards and much more
We Are Looking for Candidates Who Required Qualifications Education
High School Diploma or equivalent
Work Experience
Working in a customer focused environment
Providing customer focused service and timely solutions to problems
Microsoft Office applications
Taking personal responsibility in seeking solutions to problems
Multi-tasking and appropriately prioritizing tasks to ensure meeting office customer service goals
Successful Candidates Will Possess
Passion and enthusiasm for working with people
Basic mathematical calculations to accurately perform monetary transactions
Communicate effectively (verbal and written) with others in a work environment
Work effectively in a team environment
Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service and maintenance of workstation and office facility
Work under pressure in a high volume, fast paced customer service environment
Work irregular hours including holidays and weekends (may include community events)
Work Environment This is an in-office position. Employees will service ACG members in-person and are based on site in an ACG branch facility.
Regular and reliable attendance is essential for the function of this job.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
#J-18808-Ljbffr