Texas Parks and Wildlife Department
TPWD - Customer Service Representative I
Texas Parks and Wildlife Department, Caddo, Texas, United States, 76429
Mission
To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations.
Position Overview Under the direction of the Office Manager, this position performs entry‑level to routine customer service work and is responsible for daily office operations at Possum Kingdom State Park.
Key Responsibilities
Provide customer service, collect revenue, perform accounting and permit sales, and manage automated camper registration.
Answer telephones, process incoming and outgoing mail, enter reports, prepare correspondence and file documents.
Interpret park policies and provide information to visitors and the general public.
Handle complaints and emergencies and interact with a large volume of park visitors.
Assist the Assistant Office Manager with maintaining inventory of resale items, office supplies, brochures and visitor information packets.
Conduct routine cleaning of the park headquarters building.
Work under close supervision, with limited latitude for independent initiative and judgment.
Perform additional duties as assigned.
Comply with all Agency, Division and Branch rules, regulations and procedures.
Minimum Qualifications
Education: Completion of 8th grade.
Experience: None required.
Licensure: Must possess a valid State driver's license at the time of hire.
Preferred Qualifications
Education: High school graduation or GED.
Experience: One year of experience in general clerical duties, cash handling or customer service.
Knowledge, Skills, and Abilities
Knowledge of administrative and clerical procedures.
Knowledge of general office procedures.
Knowledge of basic mathematics.
Skill in Microsoft Word, Excel and Outlook.
Skill in effective verbal and written communication.
Skill in using standard office equipment.
Skill in providing quality customer service in a courteous and professional manner.
Skill in establishing and maintaining effective work relationships with co‑workers and work‑related contacts.
Ability to accurately handle cash and account for revenue collected.
Ability to prepare and maintain records, files and reports.
Ability to work independently with little or no supervision.
Ability to work as a member of a team.
Ability to work under stressful conditions.
Ability to use automated camper registration systems.
Ability to maintain flexibility and work with frequent interruptions and multiple and changing priorities.
Ability to make sound judgment decisions based upon available data and within short time frames.
Ability to perform manual labor, including lifting supplies and materials up to 20 pounds.
Ability to conduct work activities in accordance with TPWD safety program.
Working Conditions
Required to work in a high visitation park with overnight camping.
Required to work 40 hours per week, including various schedules with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays and holidays.
Required to adjust to changing schedules.
Required to perform manual labor, including lifting supplies and materials up to 20 pounds.
May be required to operate a State vehicle.
Required to travel 5% with possible overnight stays.
Must conform to TPWD dress and grooming standards, work rules and safety procedures.
Physical Work Address Possum Kingdom State Park, 3901 Park Rd 33, Caddo, TX 76429
Hiring Contact Cathy Hudson Phone: (940) 549-1803 Email: cathy.hudson@tpwd.texas.gov
Military Employment Preference
Veteran – DD214 showing honorable discharge or Statement of Service (for transitioning service members).
Surviving spouse of a veteran who has not remarried – Marriage Certificate and DD Form 1300 or appropriate documentation.
Orphan of a veteran killed while on active duty – Birth Certificate and DD Form 1300 or appropriate documentation.
Spouse of a member of the U.S. Armed Forces/Texas National Guard serving on active duty – Marriage Certificate and copy of spouse's active‑duty military orders.
Spouse of a veteran with disability who is the primary income for household – Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating.
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Position Overview Under the direction of the Office Manager, this position performs entry‑level to routine customer service work and is responsible for daily office operations at Possum Kingdom State Park.
Key Responsibilities
Provide customer service, collect revenue, perform accounting and permit sales, and manage automated camper registration.
Answer telephones, process incoming and outgoing mail, enter reports, prepare correspondence and file documents.
Interpret park policies and provide information to visitors and the general public.
Handle complaints and emergencies and interact with a large volume of park visitors.
Assist the Assistant Office Manager with maintaining inventory of resale items, office supplies, brochures and visitor information packets.
Conduct routine cleaning of the park headquarters building.
Work under close supervision, with limited latitude for independent initiative and judgment.
Perform additional duties as assigned.
Comply with all Agency, Division and Branch rules, regulations and procedures.
Minimum Qualifications
Education: Completion of 8th grade.
Experience: None required.
Licensure: Must possess a valid State driver's license at the time of hire.
Preferred Qualifications
Education: High school graduation or GED.
Experience: One year of experience in general clerical duties, cash handling or customer service.
Knowledge, Skills, and Abilities
Knowledge of administrative and clerical procedures.
Knowledge of general office procedures.
Knowledge of basic mathematics.
Skill in Microsoft Word, Excel and Outlook.
Skill in effective verbal and written communication.
Skill in using standard office equipment.
Skill in providing quality customer service in a courteous and professional manner.
Skill in establishing and maintaining effective work relationships with co‑workers and work‑related contacts.
Ability to accurately handle cash and account for revenue collected.
Ability to prepare and maintain records, files and reports.
Ability to work independently with little or no supervision.
Ability to work as a member of a team.
Ability to work under stressful conditions.
Ability to use automated camper registration systems.
Ability to maintain flexibility and work with frequent interruptions and multiple and changing priorities.
Ability to make sound judgment decisions based upon available data and within short time frames.
Ability to perform manual labor, including lifting supplies and materials up to 20 pounds.
Ability to conduct work activities in accordance with TPWD safety program.
Working Conditions
Required to work in a high visitation park with overnight camping.
Required to work 40 hours per week, including various schedules with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays and holidays.
Required to adjust to changing schedules.
Required to perform manual labor, including lifting supplies and materials up to 20 pounds.
May be required to operate a State vehicle.
Required to travel 5% with possible overnight stays.
Must conform to TPWD dress and grooming standards, work rules and safety procedures.
Physical Work Address Possum Kingdom State Park, 3901 Park Rd 33, Caddo, TX 76429
Hiring Contact Cathy Hudson Phone: (940) 549-1803 Email: cathy.hudson@tpwd.texas.gov
Military Employment Preference
Veteran – DD214 showing honorable discharge or Statement of Service (for transitioning service members).
Surviving spouse of a veteran who has not remarried – Marriage Certificate and DD Form 1300 or appropriate documentation.
Orphan of a veteran killed while on active duty – Birth Certificate and DD Form 1300 or appropriate documentation.
Spouse of a member of the U.S. Armed Forces/Texas National Guard serving on active duty – Marriage Certificate and copy of spouse's active‑duty military orders.
Spouse of a veteran with disability who is the primary income for household – Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating.
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