mcrhotels.com
The Lexington Hotel, 511 Lexington Ave, New York, New York, United States of America
Job Description Posted Wednesday, January 14, 2026 at 6:00 AM
Lexington Hotel
The Assistant Director of the Front Desk oversees the Front Desk and Guest Services staff, ensuring maximum operating efficiency. This person will manage guests and use problem-solving skills to resolve issues while remaining professional at all times.
Responsibilities
Supervise and manage Front Office team members, ensuring quality, standards, and guest satisfaction
Utilize interpersonal and communication skills to lead, influence, and encourage others
Demonstrate sound financial and business decision making
Demonstrate honesty and integrity, lead by example
Ensure recognition of team members is taking place across areas of responsibility
Communicate performance expectations in accordance with job descriptions for each position and monitor progress
Achieve and exceed goals including performance goals, budget goals, team goals, etc.
Develop specific goals and plans to prioritize, organize, and accomplish work
Keep Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results
Review staffing levels to ensure that guest service, operational needs, and financial objectives are met
Understand the impact of Front Office operations on the property as a whole
Ensure compliance with all Front Office policies, standards, and procedures
Ensure property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process
Provide services that are above and beyond for customer satisfaction and retention
Act as the “Service Champion” for the Front Office and create a positive atmosphere
Empower team members to provide excellent guest service
Review comment cards, guest satisfaction results, and other data to identify areas of improvement
Respond to and handle guest problems and complaints
Observe service behaviors of team members and provide feedback to individuals and/or managers
Attend, facilitate, and participate in all hotel required meetings and trainings
Requirements
At least 4 years of progressive experience in a hotel or a related field preferred
Effective communication skills both verbal and written
Time management skills to prioritize departmental functions to meet deadlines
Excellent problem-solving skills
Ability to understand and evaluate complex information, data, etc.
Maintain confidentiality of information
Strong leadership skills
An aptitude for self‑motivation
A can‑do attitude and a hands‑on approach to hotel management
A flexible schedule that allows availability days, nights, holidays, and weekends based on the demands of the hotel
Effective listening skills. Ability to understand and clarify concerns from guests and team members
Our Company
MCR is the 3rd-largest hotel owner‑operator in the United States.
Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
MCR has a $5.0 billion portfolio of 148 premium‑branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.
MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
MCR was named one of Fast Company’s 10 Most Innovative Travel Companies of 2020.
MCR is a three‑time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.
For the TWA Hotel at New York’s JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA
What we offer/What’s in it for you?
Weekly Pay
Paid Time Off
Retirement Options
Health, Dental, Vision Insurance- available after 30 days of employment for full‑time team members
#J-18808-Ljbffr
Job Description Posted Wednesday, January 14, 2026 at 6:00 AM
Lexington Hotel
The Assistant Director of the Front Desk oversees the Front Desk and Guest Services staff, ensuring maximum operating efficiency. This person will manage guests and use problem-solving skills to resolve issues while remaining professional at all times.
Responsibilities
Supervise and manage Front Office team members, ensuring quality, standards, and guest satisfaction
Utilize interpersonal and communication skills to lead, influence, and encourage others
Demonstrate sound financial and business decision making
Demonstrate honesty and integrity, lead by example
Ensure recognition of team members is taking place across areas of responsibility
Communicate performance expectations in accordance with job descriptions for each position and monitor progress
Achieve and exceed goals including performance goals, budget goals, team goals, etc.
Develop specific goals and plans to prioritize, organize, and accomplish work
Keep Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results
Review staffing levels to ensure that guest service, operational needs, and financial objectives are met
Understand the impact of Front Office operations on the property as a whole
Ensure compliance with all Front Office policies, standards, and procedures
Ensure property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process
Provide services that are above and beyond for customer satisfaction and retention
Act as the “Service Champion” for the Front Office and create a positive atmosphere
Empower team members to provide excellent guest service
Review comment cards, guest satisfaction results, and other data to identify areas of improvement
Respond to and handle guest problems and complaints
Observe service behaviors of team members and provide feedback to individuals and/or managers
Attend, facilitate, and participate in all hotel required meetings and trainings
Requirements
At least 4 years of progressive experience in a hotel or a related field preferred
Effective communication skills both verbal and written
Time management skills to prioritize departmental functions to meet deadlines
Excellent problem-solving skills
Ability to understand and evaluate complex information, data, etc.
Maintain confidentiality of information
Strong leadership skills
An aptitude for self‑motivation
A can‑do attitude and a hands‑on approach to hotel management
A flexible schedule that allows availability days, nights, holidays, and weekends based on the demands of the hotel
Effective listening skills. Ability to understand and clarify concerns from guests and team members
Our Company
MCR is the 3rd-largest hotel owner‑operator in the United States.
Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
MCR has a $5.0 billion portfolio of 148 premium‑branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.
MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
MCR was named one of Fast Company’s 10 Most Innovative Travel Companies of 2020.
MCR is a three‑time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.
For the TWA Hotel at New York’s JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA
What we offer/What’s in it for you?
Weekly Pay
Paid Time Off
Retirement Options
Health, Dental, Vision Insurance- available after 30 days of employment for full‑time team members
#J-18808-Ljbffr