Aston Carter
Automotive Service Writer
Join our well-established and busy automotive repair shop, where honesty, teamwork, and quality workmanship are the foundations of our service. We are committed to taking care of our customers with transparency and reliability. We are looking for a Service Writer who shares these values and takes pride in ensuring that customers feel confident about their vehicle repairs. As the main point of contact between our customers and technicians, this role emphasizes clear communication, accurate documentation, and exceptional customer service, ensuring a smooth and positive experience from check-in to pick-up. Responsibilities Greet customers professionally both in person and over the phone. Listen carefully to customer concerns and document them accurately. Open repair orders and communicate vehicle issues clearly to technicians. Prepare and explain estimates in a straightforward and honest manner. Recommend maintenance and repairs based on safety and vehicle needs. Communicate updates and timelines to customers throughout the repair process. Obtain approvals before performing work. Review completed repairs and invoices with customers at vehicle pickup. Maintain organized and accurate service records. Work closely with the service team to keep workflow running smoothly. Help create a welcoming, professional, and stress-free environment for customers. Essential Skills Previous experience as an automotive service writer or advisor preferred. Strong customer service and communication skills. Basic automotive knowledge (training provided as needed). Ability to multitask and stay organized in a fast-paced shop. Comfortable using computers and shop management software. Reliable, punctual, and team-oriented. Honest approach to recommendationscustomer trust comes first. Valid driver's license. Additional Skills & Qualifications Technical writing skills. Experience with data entry and Microsoft Office. Automotive service writing and advisory expertise. Job Type & Location This is a contract position based out of Auburn Hills, MI. Pay and Benefits The pay range for this position is $20.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan
Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Auburn Hills, MI. Application Deadline This position is anticipated to close on Jan 30, 2026.
Join our well-established and busy automotive repair shop, where honesty, teamwork, and quality workmanship are the foundations of our service. We are committed to taking care of our customers with transparency and reliability. We are looking for a Service Writer who shares these values and takes pride in ensuring that customers feel confident about their vehicle repairs. As the main point of contact between our customers and technicians, this role emphasizes clear communication, accurate documentation, and exceptional customer service, ensuring a smooth and positive experience from check-in to pick-up. Responsibilities Greet customers professionally both in person and over the phone. Listen carefully to customer concerns and document them accurately. Open repair orders and communicate vehicle issues clearly to technicians. Prepare and explain estimates in a straightforward and honest manner. Recommend maintenance and repairs based on safety and vehicle needs. Communicate updates and timelines to customers throughout the repair process. Obtain approvals before performing work. Review completed repairs and invoices with customers at vehicle pickup. Maintain organized and accurate service records. Work closely with the service team to keep workflow running smoothly. Help create a welcoming, professional, and stress-free environment for customers. Essential Skills Previous experience as an automotive service writer or advisor preferred. Strong customer service and communication skills. Basic automotive knowledge (training provided as needed). Ability to multitask and stay organized in a fast-paced shop. Comfortable using computers and shop management software. Reliable, punctual, and team-oriented. Honest approach to recommendationscustomer trust comes first. Valid driver's license. Additional Skills & Qualifications Technical writing skills. Experience with data entry and Microsoft Office. Automotive service writing and advisory expertise. Job Type & Location This is a contract position based out of Auburn Hills, MI. Pay and Benefits The pay range for this position is $20.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan
Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Auburn Hills, MI. Application Deadline This position is anticipated to close on Jan 30, 2026.