Director, Global Medical Response (GMR) Program

Airbus Helicopters is seeking a **Director,** **Global Medical Response (GMR) Program**to drive the strategic operation and sales growth of a major North American account. This isn't just an account management role—it’s a leadership position where you will direct a cross-functional team, manage full P&L for support programs, and lead the charge in new aircraft sales. You will act as the executive-level focal point for all business and logistical requirements, ensuring that our customer receives world-class support while we continue to expand our market share. If you have 12+ years of aviation experience and a track record of influencing decision-makers at the highest levels, we want to hear from you.* **Financial Rewards:** Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (“ESOP”)* **Work/Life Balance:** Paid time off including personal time, holidays and a generous paid parental leave program.* **Health & Welfare:** Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages.* **Individual Development:** Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility.* Regular contact by visits to Key Account headquarters and operational bases.* Support market development and growth opportunities and increase AH Market share.* Ensure the success of aircraft demonstrations as required and generate key account opportunities and sales leads.* Compile data and prepare market analysis and forecast presentations to be utilized for the development of marketing and sales strategies focused at sales of all AH products and services.* Prepare technical comparisons and strategies focused on competitive advantages of AH operational benefits in order to drive development and market expansion opportunities for the key customer.* Manage all key account sales, market analysis, and business development initiatives.* Attend local and national trade shows and exhibits as required for purposes of developing new business and public relations activity.* Maintain knowledge of competitor's products and sales activities, and possess awareness of the comparison to AH products and services.* Be the primary interface with the Programs and Customer Support department to ensure that aircraft deliveries are in accordance with customer and company standards.* Control operating expenses within company guidelines and annual objectives.* Develop, plan and deploy key account support strategy focused on improving the customer's fleet of aircraft.* Tracks data measuring fleet activity in alignment with the customer metrics, focused on improving customer fleet availability.* Capture and report data associated with direct maintenance costs (DMC) by monitoring customer operational and maintenance data, identifying trends and making recommendations to increase fleet availability, lower DMC and improve company gross margin and customer profitability.* Develops strategies and manages execution of materials support and logistics plans to provide the right part at the right location for the key customer, to include consignment inventory and logistics strategies, focused on improving fleet activity.* Directs the efforts of the dedicated Customer Support Manager (CSM) overseeing customer support requirements focused on spares availability, and metrics focused on fleet activity.* Works in collaboration with the Sr. Director, Technical Support to provide in house and technical support for improved Airbus Helicopter operations.* Leads the key account customer support representative team, responsible for the order management of spares and repairs;* Directs the efforts of AHI functional organizations to assure customer support requirements are identified, proposed, contracted and delivered in accordance with customer expectations and contract requirements.* Maintains operating budget (OPEX) within authorized funding and has responsibility for meeting group KPIs as identified on the department’s dashboard.* Bachelor’s degree, preferably in Business or Engineering and/or equivalent combined education and experience.* Minimum twelve (12) years of aviation experience (aircraft or helicopters) in repairs management, programs execution, logistics, customer service or related field* Minimum five (5) years of experience in the helicopter industry* Minimum five (5) years of experience in one of the following areas of specialization: Customer Service, Sales, or Program Management.* Comprehensive understanding of the North American helicopter market* Experience communicating and influencing decision making at the Executive Boardroom level.* Google Workspace or MS Office applications (such as PowerPoint, excel)* Customer Relationship Management system* SAP (or similar ERP system)* MBA or graduate level / advanced degree preferred.* Prior experience as helicopter pilot or aircraft maintainer.* Minimum six (6) years of experience in continuous improvement projects* Six Sigma Green Belt or Black Belt certification* Working knowledge of WebEx, ShareCopter, Salesforce, or Siebel #J-18808-Ljbffr