DU Quoin Chevrolet - Buick
New and Used Sales Position
DU Quoin Chevrolet - Buick, Du Quoin, Illinois, United States, 62832
Job Description – Sales Consultant
Functions:
Sales/Marketing
Maintenance of Product and Industry Knowledge
Administration
Interdepartmental Relations
Competencies:
Adaptability
Analysis
Continuous Improvement
Customer Enthusiasm
Judgement
Organizing and Planning
Teamwork
Communication
Reports to:
Sales Manager
Management/Business Skills Required:
Knowledge of sales procedures, processes, and follow-up
Ability to receive customers
Ability to effectively relate to customers of all backgrounds and to focus on customer enthusiasm
Knowledge of company products (prices, models, series, options, warranties, vehicle maintenance, colors, standard equipment, specifications)
Ability to network, follow up on prospects, and ask for referrals
Ability to counsel customers (regarding their likes, dislikes, needs)
Work Orientation Factors:
Much customer contact
Much contact with people in all dealership departments
Position Summary The Sales Consultant:
Is focused on the process of understanding and meeting customer needs.
Must have basic knowledge of automotive systems and thorough knowledge of prices, models, series, options, and other variations of the manufacturer's products.
Should know much about competitors' products and prices.
Should demonstrate sensitivity toward customers and a strong interest in exceeding customers' expectations.
Must have polished communication skills with customers, including the ability to present the dealership’s products and to pinpoint customers' needs by interviewing and questioning.
Must calculate cost allowances, fees, taxes, and down payments to arrive at the price of a vehicle.
Must work with the Sales Manager in completing sale contracts that meet customers' needs.
Is capable of addressing customer hesitation and resistance.
Presents a positive image of the dealership, both in mode of dress and in helpful and friendly attitude.
In conjunction with the Sales Manager, determines personal sales goals and the methods by which those goals will be met, which affords the Sales Consultant a structured method of building a clientele and achieving success.
Works systematically not only in the sales process but also in the process of handling the many administrative requirements of the position (e.g., paperwork, plans, reports, and the maintenance of a prospect and owner follow-up system).
What the Worker is Like? The Sales Consultant:
May be hired with no prior sales experience or might come to the dealership with a background in insurance, real estate, or retail sales.
Must have a positive attitude and bearing.
Comes to each prospective sale with the same smile and engaging nature.
Genuinely enjoys customers and engages them in purposeful conversations that gather information important to a sale, and probes for possible alternative suggestions and ideas.
Works readily with numbers and can discuss the company's products with accuracy and assurance.
While capable of working with a Sales Manager, is an accomplished self-manager when it comes to using time productively.
What the Work is Like? The work of the Sales Consultant:
Entails knowing the entire dealership thoroughly, department to department.
Involves continual learning about new approaches to sales, new information regarding products, new administrative efficiencies, and customers.
Requires building strong interdepartmental relationships, particularly with the Business Department and Financial Services, and paying close attention to the requirements of those departments within the process of selling.
Involves risk and satisfaction, long hours, and much teamwork.
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Sales/Marketing
Maintenance of Product and Industry Knowledge
Administration
Interdepartmental Relations
Competencies:
Adaptability
Analysis
Continuous Improvement
Customer Enthusiasm
Judgement
Organizing and Planning
Teamwork
Communication
Reports to:
Sales Manager
Management/Business Skills Required:
Knowledge of sales procedures, processes, and follow-up
Ability to receive customers
Ability to effectively relate to customers of all backgrounds and to focus on customer enthusiasm
Knowledge of company products (prices, models, series, options, warranties, vehicle maintenance, colors, standard equipment, specifications)
Ability to network, follow up on prospects, and ask for referrals
Ability to counsel customers (regarding their likes, dislikes, needs)
Work Orientation Factors:
Much customer contact
Much contact with people in all dealership departments
Position Summary The Sales Consultant:
Is focused on the process of understanding and meeting customer needs.
Must have basic knowledge of automotive systems and thorough knowledge of prices, models, series, options, and other variations of the manufacturer's products.
Should know much about competitors' products and prices.
Should demonstrate sensitivity toward customers and a strong interest in exceeding customers' expectations.
Must have polished communication skills with customers, including the ability to present the dealership’s products and to pinpoint customers' needs by interviewing and questioning.
Must calculate cost allowances, fees, taxes, and down payments to arrive at the price of a vehicle.
Must work with the Sales Manager in completing sale contracts that meet customers' needs.
Is capable of addressing customer hesitation and resistance.
Presents a positive image of the dealership, both in mode of dress and in helpful and friendly attitude.
In conjunction with the Sales Manager, determines personal sales goals and the methods by which those goals will be met, which affords the Sales Consultant a structured method of building a clientele and achieving success.
Works systematically not only in the sales process but also in the process of handling the many administrative requirements of the position (e.g., paperwork, plans, reports, and the maintenance of a prospect and owner follow-up system).
What the Worker is Like? The Sales Consultant:
May be hired with no prior sales experience or might come to the dealership with a background in insurance, real estate, or retail sales.
Must have a positive attitude and bearing.
Comes to each prospective sale with the same smile and engaging nature.
Genuinely enjoys customers and engages them in purposeful conversations that gather information important to a sale, and probes for possible alternative suggestions and ideas.
Works readily with numbers and can discuss the company's products with accuracy and assurance.
While capable of working with a Sales Manager, is an accomplished self-manager when it comes to using time productively.
What the Work is Like? The work of the Sales Consultant:
Entails knowing the entire dealership thoroughly, department to department.
Involves continual learning about new approaches to sales, new information regarding products, new administrative efficiencies, and customers.
Requires building strong interdepartmental relationships, particularly with the Business Department and Financial Services, and paying close attention to the requirements of those departments within the process of selling.
Involves risk and satisfaction, long hours, and much teamwork.
#J-18808-Ljbffr