Purposive Consulting LLC
Salesforce Administrator - Manufacturing - Grow with us!
Purposive Consulting LLC, Linden, New Jersey, us, 07036
Our client, a rapidly growing manufacturer and distributor of chemical products in the Elizabeth region, is seeking a Salesforce Administrator to join their team. You will handle the daily projects and upkeep of our customized Salesforce program which includes rate generation, client tracking, accounting, and more. This is a key role that will impact all areas of the business (sales, service, quoting, finance, etc.) and comes with upside.
Key Responsibilities
Salesforce Management:
Oversee the daily operations of the customized Salesforce system, ensuring it meets the needs of the business.
Dashboard Creation:
Develop and maintain detailed and visually compelling dashboards to track key metrics for various departments, particularly sales and service teams.
Service Team Support:
Provide robust support to field service teams, ensuring the Salesforce system aids in their efficiency and effectiveness.
Ticketing Systems:
Manage and optimize the integration of ticketing systems with Salesforce, ensuring seamless operation and issue resolution.
CRM & Sales Support:
Ensure the Salesforce CRM effectively supports sales processes, including lead management, pipeline tracking, and performance analysis.
Customization & Configuration:
Customize and configure Salesforce applications, including developing custom objects, fields, and workflows to meet business requirements.
User Training & Support:
Conduct training sessions for Salesforce users, and provide ongoing support to ensure user proficiency and satisfaction.
Data Management:
Maintain data integrity within Salesforce by implementing best practices for data entry, data maintenance, and data hygiene.
Reporting:
Generate and distribute regular reports to stakeholders, providing insights and recommendations based on data analysis.
Apex Development (Preferred):
Assist in the development of custom Apex code to enhance and automate business processes within Salesforce.
Qualifications
Experience:
Minimum of 3 years of experience as a Salesforce Administrator, preferably in a manufacturing or distribution environment.
Salesforce Certification:
Salesforce Administrator certification is required; additional Salesforce certifications are a plus.
Technical Skills:
Proficiency in Salesforce customization and configuration, with a strong preference for candidates with knowledge of Apex.
Dashboard Expertise:
Proven experience in creating and managing dashboards that provide actionable insights.
Support Experience:
Experience supporting service teams in the field, with a focus on CRM and ticketing systems.
Analytical Skills:
Strong analytical skills with the ability to interpret data and provide strategic recommendations.
Communication Skills:
Excellent communication and interpersonal skills to work effectively with cross-functional teams and stakeholders.
Problem-Solving:
Strong problem-solving skills and the ability to troubleshoot and resolve issues quickly and efficiently.
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Key Responsibilities
Salesforce Management:
Oversee the daily operations of the customized Salesforce system, ensuring it meets the needs of the business.
Dashboard Creation:
Develop and maintain detailed and visually compelling dashboards to track key metrics for various departments, particularly sales and service teams.
Service Team Support:
Provide robust support to field service teams, ensuring the Salesforce system aids in their efficiency and effectiveness.
Ticketing Systems:
Manage and optimize the integration of ticketing systems with Salesforce, ensuring seamless operation and issue resolution.
CRM & Sales Support:
Ensure the Salesforce CRM effectively supports sales processes, including lead management, pipeline tracking, and performance analysis.
Customization & Configuration:
Customize and configure Salesforce applications, including developing custom objects, fields, and workflows to meet business requirements.
User Training & Support:
Conduct training sessions for Salesforce users, and provide ongoing support to ensure user proficiency and satisfaction.
Data Management:
Maintain data integrity within Salesforce by implementing best practices for data entry, data maintenance, and data hygiene.
Reporting:
Generate and distribute regular reports to stakeholders, providing insights and recommendations based on data analysis.
Apex Development (Preferred):
Assist in the development of custom Apex code to enhance and automate business processes within Salesforce.
Qualifications
Experience:
Minimum of 3 years of experience as a Salesforce Administrator, preferably in a manufacturing or distribution environment.
Salesforce Certification:
Salesforce Administrator certification is required; additional Salesforce certifications are a plus.
Technical Skills:
Proficiency in Salesforce customization and configuration, with a strong preference for candidates with knowledge of Apex.
Dashboard Expertise:
Proven experience in creating and managing dashboards that provide actionable insights.
Support Experience:
Experience supporting service teams in the field, with a focus on CRM and ticketing systems.
Analytical Skills:
Strong analytical skills with the ability to interpret data and provide strategic recommendations.
Communication Skills:
Excellent communication and interpersonal skills to work effectively with cross-functional teams and stakeholders.
Problem-Solving:
Strong problem-solving skills and the ability to troubleshoot and resolve issues quickly and efficiently.
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