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ShieldsRx

Patient Engagement Specialist

ShieldsRx, Myrtle Point, Oregon, United States, 97458

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Employer Industry: Pharmacy Services

Why consider this job opportunity:

Opportunity for career advancement within a supportive and collaborative environment

Flexible scheduling to meet business needs with health system partners

Engage in process improvement initiatives to enhance productivity and customer service

Work remotely with the requirement of a distraction-free environment

Participate in educational opportunities to update knowledge and skills

What to Expect (Job Responsibilities):

Provide service for inbound pharmacy phone calls and place outbound patient refill calls

Proactively coordinate medication refills, including data entry and pharmacy claim adjudication

Answer, resolve, and triage inbound inquiries from patients, providers, and pharmacy team members

Clarify prescription orders with pharmacists and/or clinicians as appropriate

Identify trends, resolve problems, and recommend improvements to operational issues

What is Required (Qualifications):

1-3 years of experience as a Pharmacy Technician, particularly in managing refills and adjudicating claims

State registration as a pharmacy technician is required; national certification as a CPhT is strongly preferred

High school diploma or GED is required

Strong interpersonal communication skills and exceptional phone skills

Proficient in Microsoft Office, particularly Excel and Word; ability to learn other programs quickly

How to Stand Out (Preferred Qualifications):

Experience working with clinical care teams or in specialty pharmacy

Ability to adapt to unique models and tools used by the employer

Strong organizational skills and attention to detail

Energetic and highly motivated team player with strong communication skills

Experience working remotely and managing distractions effectively

Equal Opportunity Statement We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

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