MSD Malaysia
Customer Service Representative page is loaded## Customer Service Representativeremote type:
Not Applicablelocations:
GBR - County Durham - Stanleytime type:
Full timeposted on:
Posted Todaytime left to apply:
End Date: January 29, 2026 (14 days left to apply)job requisition id:
R381412Job DescriptionThis is a fully onsite in person role.**Responsibilities:*** Use your customer service skills to identify and fulfill customer needs, build long-lasting relationships, and ensure top-notch satisfaction* Provide consultative advice on our range of products and services, showcasing your comprehensive knowledge* Manage orders end-to-end in adherence to our Standard Operating Procedures (SOPs)* Drive customer engagement on our online platforms by guiding and coaching our customers* Tactfully resolve customer queries and complaints through various channels including phone, email, mail, social media, or our website* Actively participate in promotional campaigns and collaborate with colleagues from other departments to stay updated on new product information* Seize sales opportunities through outbound calls and up-selling during inbound calls* Maintain productivity and accuracy levels as per the set standards**Skills & Experience:*** GCSE level or above qualifications in English, Math, and ICT* Proven experience in a sales-based customer services role* An aptitude for managing and resolving customer complaints* Demonstrated ability to work in a team environment while managing high workloads* A customer-oriented approach and the capacity to adapt and respond to different types of personalitiesClosing date for applications:28/01/2026**Required Skills:**Customer Engagement, Customer Experience Management, Customer Management, Customer Queries, Customer Satisfaction, Customer Service, Customer Service Management, Customer-Support, Data Entry, Order Processing**Preferred Skills:**Current Employees applyCurrent Contingent Workers apply**Search Firm Representatives Please Read Carefully**
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.
No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.**Employee Status:**Regular**Relocation:**No relocation**VISA Sponsorship:**No**Travel Requirements:**No Travel Required**Flexible Work Arrangements:**Not Applicable**Shift:**Not Indicated**Valid Driving License:**No**Hazardous Material(s):**n/a**Job Posting End Date:**01/29/2026**\*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.** #J-18808-Ljbffr
Not Applicablelocations:
GBR - County Durham - Stanleytime type:
Full timeposted on:
Posted Todaytime left to apply:
End Date: January 29, 2026 (14 days left to apply)job requisition id:
R381412Job DescriptionThis is a fully onsite in person role.**Responsibilities:*** Use your customer service skills to identify and fulfill customer needs, build long-lasting relationships, and ensure top-notch satisfaction* Provide consultative advice on our range of products and services, showcasing your comprehensive knowledge* Manage orders end-to-end in adherence to our Standard Operating Procedures (SOPs)* Drive customer engagement on our online platforms by guiding and coaching our customers* Tactfully resolve customer queries and complaints through various channels including phone, email, mail, social media, or our website* Actively participate in promotional campaigns and collaborate with colleagues from other departments to stay updated on new product information* Seize sales opportunities through outbound calls and up-selling during inbound calls* Maintain productivity and accuracy levels as per the set standards**Skills & Experience:*** GCSE level or above qualifications in English, Math, and ICT* Proven experience in a sales-based customer services role* An aptitude for managing and resolving customer complaints* Demonstrated ability to work in a team environment while managing high workloads* A customer-oriented approach and the capacity to adapt and respond to different types of personalitiesClosing date for applications:28/01/2026**Required Skills:**Customer Engagement, Customer Experience Management, Customer Management, Customer Queries, Customer Satisfaction, Customer Service, Customer Service Management, Customer-Support, Data Entry, Order Processing**Preferred Skills:**Current Employees applyCurrent Contingent Workers apply**Search Firm Representatives Please Read Carefully**
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.
No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.**Employee Status:**Regular**Relocation:**No relocation**VISA Sponsorship:**No**Travel Requirements:**No Travel Required**Flexible Work Arrangements:**Not Applicable**Shift:**Not Indicated**Valid Driving License:**No**Hazardous Material(s):**n/a**Job Posting End Date:**01/29/2026**\*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.** #J-18808-Ljbffr