French - Front Desk Sales and Video Surveyor - Lisbon, Portugal
Cross Border Talents, Lisbon, Connecticut, United States
You will be responsible for converting leads into Virtual or Physical surveys and then into sales by assessing all move requirements. You will be targeted on converting leads into tangible business. Sales enquiries include web leads, email leads, lead generators and phone enquiries. Cooperate with sales and operational team members to ensure a smooth coordination of the leads.
Responsibilities
Respond to consumer leads within a set time frame ( Contact customers and collect necessary information, evaluate and probe business opportunities and to use one of the companies preferred providers or technology applications to conduct surveys
Arrange follow up appointments within a set time
Establish and maintain a strong relationship with the customer
Use the preferred virtual survey tool to evaluate customers inventory
All virtual surveys are booked through our preferred technology partners on 100% of opportunities, a physical survey will only be organized through a 3rd party if deemed too complicated or high value
Ensure the data accuracy and timely update of sales lead progress in the companies CRM system
Determine the customers’ needs and have the responsibility to match these needs with the company’s service capabilities
Make follow up calls to customers on moves and feedback results
Ensure customer is reassured, understands the move process and custom formalities
Follow up frequently with the customer to meet service expectations
Look to upsell other services that the company offers
You will be expected to achieve a minimum conversion target from lead to opportunity
Attend to any duties and matric responsibilities as directed as and ეროვნ requirement management.
Preferred Qualifications
A self-starter, with sense of urgency in driving to reach goals
Able to work in a fast-paced environment and meet tight deadlines
An assertive person with good interpersonal skills, both written and on the phone
Aisters performer a team player who will go the extra.a manner specialists touch secure business
An excellent customer service attitude
Possess customer service or tele-sales experience, ideally in the logistics/mobility industry
You must be positive, flexible, willing to learn, and constantly push yourself to succeed • Demonstrated work ethic and consistent track record of over achievement including initiative to prospect calls.
Ability to adapt, contribute and succeed in a rapidly changing, fast-paced earlyเรีย company environment.
Proficient in use of Microsoft Office applications
Good English, both written and oral, additional language skills are a plus.
Measurement Criteria & KPI’s
Lead to Opportunity conversion ratio 52.5%
Virtual Survey 100% of opportunities through our technology applications
Leads in suspect
Leads in suspect
Leads past expected move date – Never
All calls to be logged through company CRM
Not contacted leads must always have a future task assigned
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Responsibilities
Respond to consumer leads within a set time frame ( Contact customers and collect necessary information, evaluate and probe business opportunities and to use one of the companies preferred providers or technology applications to conduct surveys
Arrange follow up appointments within a set time
Establish and maintain a strong relationship with the customer
Use the preferred virtual survey tool to evaluate customers inventory
All virtual surveys are booked through our preferred technology partners on 100% of opportunities, a physical survey will only be organized through a 3rd party if deemed too complicated or high value
Ensure the data accuracy and timely update of sales lead progress in the companies CRM system
Determine the customers’ needs and have the responsibility to match these needs with the company’s service capabilities
Make follow up calls to customers on moves and feedback results
Ensure customer is reassured, understands the move process and custom formalities
Follow up frequently with the customer to meet service expectations
Look to upsell other services that the company offers
You will be expected to achieve a minimum conversion target from lead to opportunity
Attend to any duties and matric responsibilities as directed as and ეროვნ requirement management.
Preferred Qualifications
A self-starter, with sense of urgency in driving to reach goals
Able to work in a fast-paced environment and meet tight deadlines
An assertive person with good interpersonal skills, both written and on the phone
Aisters performer a team player who will go the extra.a manner specialists touch secure business
An excellent customer service attitude
Possess customer service or tele-sales experience, ideally in the logistics/mobility industry
You must be positive, flexible, willing to learn, and constantly push yourself to succeed • Demonstrated work ethic and consistent track record of over achievement including initiative to prospect calls.
Ability to adapt, contribute and succeed in a rapidly changing, fast-paced earlyเรีย company environment.
Proficient in use of Microsoft Office applications
Good English, both written and oral, additional language skills are a plus.
Measurement Criteria & KPI’s
Lead to Opportunity conversion ratio 52.5%
Virtual Survey 100% of opportunities through our technology applications
Leads in suspect
Leads in suspect
Leads past expected move date – Never
All calls to be logged through company CRM
Not contacted leads must always have a future task assigned
#J-18808-Ljbffr