EmergencyMD
Here at SFCU we define our culture as one of GROWTH. Growing our member, growing our employee, and growing our organization. This position is a great opportunity to join our innovative and growing SFCU team! Providing service and support, you will have the opportunity to build relationships with both members and potential members. Through engagement, you will be creating a valuable experience as you analyze information to identify needs and offer our products and service solutions. In this role you are sure to feel a sense of satisfaction in assisting our members and potential members to achieve their financial wellness goals.
Position Summary FSR handles more complex member service functions, offering in-depth financial education, and acting as a trusted resource for specialized account and loan needs. The FSR consistently meets or exceeds performance expectations, maintains a strong sales performance and actively engages in business development. The FSR is qualified to open/manage consumer and business accounts. Also, respond to a wide range of consumer lending inquiries, including home and business loan applications. This role is critical to ensuring exceptional member service, operational consistency, and team support.
Pay Range : $22.30 - $27.87 per hour
Key Responsibilities
Perform all duties of a Member Service Representative (MSR), including processing routine and complex transactions, supporting digital banking, and handling account and loan maintenance. Open and manage consumer, business, and specialty accounts with accuracy and compliance.
Open and process a full range of lending products, including consumer loans and home loans with a basic knowledge of business loans.
Open specialty accounts and savings products (ex: Estate, IRA, Certificates, etc) ensuring compliance with credit union policies, procedures, and regulatory requirements.
Provide personalized financial education to members, promoting financial literacy and awareness of available products and services.
Proactively identify and address fraud risks, while guiding members through sensitive or complex situations such as death claims, escalated concerns, and high‑impact transactions.
Consistently meet or exceed established service standards, sales goals, and performance expectations. Maintain minimal error rates and demonstrate accountability by promptly correcting and communicating any issues.
Uphold compliance with all applicable regulations, internal controls, and policies, while fostering a culture of accountability, professional development, and continuous improvement.
Actively support and promote the credit union's service culture, community involvement, and "sales‑as‑a‑service" philosophy to strengthen member relationships and contribute to organizational success.
Perform other related duties as assigned to support member needs and overall business objectives.
Qualifications
Perform all duties of a Member Service Representative (MSR), including processing routine and complex transactions, supporting digital banking, and handling account and loan maintenance. Open and manage consumer, business, and specialty accounts with accuracy and compliance.
Open and process a full range of lending products, including consumer loans and home loans with a basic knowledge of business loans.
Open specialty accounts and savings products (ex: Estate, IRA, Certificates, etc) ensuring compliance with credit union policies, procedures, and regulatory requirements.
Provide personalized financial education to members, promoting financial literacy and awareness of available products and services.
Proactively identify and address fraud risks, while guiding members through sensitive or complex situations such as death claims, escalated concerns, and high‑impact transactions.
Consistently meet or exceed established service standards, sales goals, and performance expectations. Maintain minimal error rates and demonstrate accountability by promptly correcting and communicating any issues.
Uphold compliance with all applicable regulations, internal controls, and policies, while fostering a culture of accountability, professional development, and continuous improvement.
Actively support and promote the credit union's service culture, community involvement, and "sales‑as‑a‑service" philosophy to strengthen member relationships and contribute to organizational success.
Perform other related duties as assigned to support member needs and overall business objectives.
Physical Requirements
Ability to remain in a stationary position for extended periods.
Frequent standing, sitting, walking, and use of office equipment.
May occasionally need to lift up to 25 pounds.
Work Schedule
Full‑time position with availability during all branch hours, including Saturdays.
May be required to open or close the branch.
Flexibility to travel to alternate branches when business needs arise.
Equal Opportunity Employer Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
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Position Summary FSR handles more complex member service functions, offering in-depth financial education, and acting as a trusted resource for specialized account and loan needs. The FSR consistently meets or exceeds performance expectations, maintains a strong sales performance and actively engages in business development. The FSR is qualified to open/manage consumer and business accounts. Also, respond to a wide range of consumer lending inquiries, including home and business loan applications. This role is critical to ensuring exceptional member service, operational consistency, and team support.
Pay Range : $22.30 - $27.87 per hour
Key Responsibilities
Perform all duties of a Member Service Representative (MSR), including processing routine and complex transactions, supporting digital banking, and handling account and loan maintenance. Open and manage consumer, business, and specialty accounts with accuracy and compliance.
Open and process a full range of lending products, including consumer loans and home loans with a basic knowledge of business loans.
Open specialty accounts and savings products (ex: Estate, IRA, Certificates, etc) ensuring compliance with credit union policies, procedures, and regulatory requirements.
Provide personalized financial education to members, promoting financial literacy and awareness of available products and services.
Proactively identify and address fraud risks, while guiding members through sensitive or complex situations such as death claims, escalated concerns, and high‑impact transactions.
Consistently meet or exceed established service standards, sales goals, and performance expectations. Maintain minimal error rates and demonstrate accountability by promptly correcting and communicating any issues.
Uphold compliance with all applicable regulations, internal controls, and policies, while fostering a culture of accountability, professional development, and continuous improvement.
Actively support and promote the credit union's service culture, community involvement, and "sales‑as‑a‑service" philosophy to strengthen member relationships and contribute to organizational success.
Perform other related duties as assigned to support member needs and overall business objectives.
Qualifications
Perform all duties of a Member Service Representative (MSR), including processing routine and complex transactions, supporting digital banking, and handling account and loan maintenance. Open and manage consumer, business, and specialty accounts with accuracy and compliance.
Open and process a full range of lending products, including consumer loans and home loans with a basic knowledge of business loans.
Open specialty accounts and savings products (ex: Estate, IRA, Certificates, etc) ensuring compliance with credit union policies, procedures, and regulatory requirements.
Provide personalized financial education to members, promoting financial literacy and awareness of available products and services.
Proactively identify and address fraud risks, while guiding members through sensitive or complex situations such as death claims, escalated concerns, and high‑impact transactions.
Consistently meet or exceed established service standards, sales goals, and performance expectations. Maintain minimal error rates and demonstrate accountability by promptly correcting and communicating any issues.
Uphold compliance with all applicable regulations, internal controls, and policies, while fostering a culture of accountability, professional development, and continuous improvement.
Actively support and promote the credit union's service culture, community involvement, and "sales‑as‑a‑service" philosophy to strengthen member relationships and contribute to organizational success.
Perform other related duties as assigned to support member needs and overall business objectives.
Physical Requirements
Ability to remain in a stationary position for extended periods.
Frequent standing, sitting, walking, and use of office equipment.
May occasionally need to lift up to 25 pounds.
Work Schedule
Full‑time position with availability during all branch hours, including Saturdays.
May be required to open or close the branch.
Flexibility to travel to alternate branches when business needs arise.
Equal Opportunity Employer Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
#J-18808-Ljbffr