Silacins
About SILAC
SILAC Insurance Company is one of the fastest-growing insurance companies in the nation and continues to be a top contender in the industry. SILAC offers industry-leading annuity products that help individuals prepare for retirement. Teams can align around a shared vision of providing clean, simple & competitive products for clients, delivering best-in-class service to agents & business partners, and propelling the success of our employees.
With a fast-growing team of more than 300 employees, we are committed to remaining adaptable, innovative, and trustworthy for our clients, agents, and employees.
We hold true to our core values:
Adaptability & Continuous Improvement
Transparency & Trust, Honesty & Integrity
Teamwork & Collaboration
Gratitude & Compassion
At SILAC Insurance Company, we welcome and encourage diversity and are dedicated to creating an environment and culture that is respectful and inclusive for everyone.
Customer Experience Representative Department Overview The Customer Experience Department at SILAC supports policyholders, agentsprem and internal partners by delivering efficient, accurate, and compassionate service. We manage incoming inquiries, process policy‑related transactions, and provide education on our annuity products. Our department values collaboration, consistency, and a commitment to delivering excellent service. By focusing on clear communication and problem‑solving, we support SILAC’s mission to be a trustworthy and responsive partner أيام.
Job Overview The Level 1 Customer Experience Representative is responsible for supporting incoming service needs with the majority of the work through incoming phone calls. This role serves as the first point of contact for customers and agents with issued policies or pre‑sale questions, assisting with questions related to policy status, basic transactions, and general information. Representatives must demonstrate strong listening skills, accurate documentation, and a年代-first mindset. This role also acts as a gateway for professional development within the department.
Job Details Starting Pay Rate: $21.75
Full Time or Part Time: Full‑Time
Standard Hours Per Week: Monday - Friday, 40 hours/week
Work Schedule: Shift starts between 6:30 AM and 8:30 AM MT
Schedule Type: In‑Office with potential to go Hybrid in the future.
What you’ll do Customer Support (Phone & Written)
Respond to incoming calls and messages from policyholders, agents, and internal teams.
Provide accurate, policy‑level information in a professional and timely manner.
Provide information and resources via email to agents and policyownersuvan.
Processing
Review and complete basic service requests such as address changes, annual reallocation of funds, and beneficiary updates.
Ensure all requests meet internal and regulatory guidelines prior to processing.
Documentation & System Navigation
Accurately record customer interactions and transaction details in appropriate systems.
Navigate multiple internal platforms to locate policy data and job aids.
Collaboration & Communication
Partner with teammates and cross‑functional departments to resolve issues.
Communicate updates, escalations, and service impacts to appropriate 佛 channels.
Learning & Development
Participate in regular training and coaching sessions.
Stay informed of product changes, procedural updates, and customer experience initiatives.
Job Requirements Who you are Required
High school diploma or equivalent 1+ year of experience in a customer service, administrative, or call center environment Strong verbal and written communication skills
Comfortable using multiple systems and following defined procedures
Willingness to learn annuity products and financial service regulations
Desired
Experience in the annuity or life insurance industry
Experience in a Customer Service
Experience in a call or service center environment
Familiarity with financial service terminology and processes
BENEFITS
Medical Plans, including FSA and HSA
Dental and Vision
401(k) (Roth and Traditional)
Pet Insurance
Parental Leave
Paid Time and Sick Time off
10 Paid Holidays and 1 Birthday Pay
Paid Volunteer Time
College Tuition Reimbursement \ 激情.
Communication during the recruitment process regarding interview requests or job offers will come directly from a recruiting team member with a silacins日前 email address.
EEO Statement At SILAC, we celebrate a diverse and inclusive work environment, where we honor and support varying backgrounds, beliefs, and perspectives for the benefit of our business, including our employees and products. We are proud to be an equal‑opportunity workplace and strive to be a place where every employee feels they belong. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or a special need that requires accommodation, please let us know.
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With a fast-growing team of more than 300 employees, we are committed to remaining adaptable, innovative, and trustworthy for our clients, agents, and employees.
We hold true to our core values:
Adaptability & Continuous Improvement
Transparency & Trust, Honesty & Integrity
Teamwork & Collaboration
Gratitude & Compassion
At SILAC Insurance Company, we welcome and encourage diversity and are dedicated to creating an environment and culture that is respectful and inclusive for everyone.
Customer Experience Representative Department Overview The Customer Experience Department at SILAC supports policyholders, agentsprem and internal partners by delivering efficient, accurate, and compassionate service. We manage incoming inquiries, process policy‑related transactions, and provide education on our annuity products. Our department values collaboration, consistency, and a commitment to delivering excellent service. By focusing on clear communication and problem‑solving, we support SILAC’s mission to be a trustworthy and responsive partner أيام.
Job Overview The Level 1 Customer Experience Representative is responsible for supporting incoming service needs with the majority of the work through incoming phone calls. This role serves as the first point of contact for customers and agents with issued policies or pre‑sale questions, assisting with questions related to policy status, basic transactions, and general information. Representatives must demonstrate strong listening skills, accurate documentation, and a年代-first mindset. This role also acts as a gateway for professional development within the department.
Job Details Starting Pay Rate: $21.75
Full Time or Part Time: Full‑Time
Standard Hours Per Week: Monday - Friday, 40 hours/week
Work Schedule: Shift starts between 6:30 AM and 8:30 AM MT
Schedule Type: In‑Office with potential to go Hybrid in the future.
What you’ll do Customer Support (Phone & Written)
Respond to incoming calls and messages from policyholders, agents, and internal teams.
Provide accurate, policy‑level information in a professional and timely manner.
Provide information and resources via email to agents and policyownersuvan.
Processing
Review and complete basic service requests such as address changes, annual reallocation of funds, and beneficiary updates.
Ensure all requests meet internal and regulatory guidelines prior to processing.
Documentation & System Navigation
Accurately record customer interactions and transaction details in appropriate systems.
Navigate multiple internal platforms to locate policy data and job aids.
Collaboration & Communication
Partner with teammates and cross‑functional departments to resolve issues.
Communicate updates, escalations, and service impacts to appropriate 佛 channels.
Learning & Development
Participate in regular training and coaching sessions.
Stay informed of product changes, procedural updates, and customer experience initiatives.
Job Requirements Who you are Required
High school diploma or equivalent 1+ year of experience in a customer service, administrative, or call center environment Strong verbal and written communication skills
Comfortable using multiple systems and following defined procedures
Willingness to learn annuity products and financial service regulations
Desired
Experience in the annuity or life insurance industry
Experience in a Customer Service
Experience in a call or service center environment
Familiarity with financial service terminology and processes
BENEFITS
Medical Plans, including FSA and HSA
Dental and Vision
401(k) (Roth and Traditional)
Pet Insurance
Parental Leave
Paid Time and Sick Time off
10 Paid Holidays and 1 Birthday Pay
Paid Volunteer Time
College Tuition Reimbursement \ 激情.
Communication during the recruitment process regarding interview requests or job offers will come directly from a recruiting team member with a silacins日前 email address.
EEO Statement At SILAC, we celebrate a diverse and inclusive work environment, where we honor and support varying backgrounds, beliefs, and perspectives for the benefit of our business, including our employees and products. We are proud to be an equal‑opportunity workplace and strive to be a place where every employee feels they belong. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or a special need that requires accommodation, please let us know.
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