Radiology Imaging Associates / Invision Sally Jobe
IT End User Specialist II
Radiology Imaging Associates / Invision Sally Jobe, Englewood, Colorado, us, 80151
Home Office
10800 E Geddes Ave
Suite 300
Englewood, CO 80112, USA
IT End User Specialist II | Englewood, CO Reporting to IT Business Applications Manager
Employment Type: Full Time
Radiology Imaging Associates (RIA) is a physician‑led radiology practice comprised of over 120 fellowship‑trained radiologists delivering innovative diagnostic and interventional care across Colorado and beyond. Our IT team plays a crucial role in supporting that mission by ensuring high‑performing, secure, and responsive technology systems.
Summary of Position: The IT End User Specialist II provides advanced front‑line technical support to end users on various technical issues and problems relating to hardware, software, and peripherals. This role is responsible for opening, responding to, and resolving service tickets in a timely manner according to service level agreements. The IT End User Specialist II must have excellent problem‑solving skills to diagnose, evaluate, and resolve complex problem situations or, when appropriate, escalat or route them to appropriate IT staff members.
Job Responsibilities:
Provides excellent customer service to end‑users
Logs, triages, and manages IT support requests for end‑users in a first‑contact scenario.
Provides effective advanced troubleshooting for common technical issues related to hardware, software, and networking.
Identifies and escalates more technically challenging issues to higher level support teams
Documents solutions to common issues to increase efficiency and reduce first call resolution times
Provides advanced user and computer account management tasks
Performs regular site visits and field work
Works directly with higher‑level support teams
Manages and Maintains end‑user focused applications
Participates in On‑Call rotations
Other duties as assigned
Supervisory Responsibilities:
None
Experience/Skill Requirements:
Excellent customer service skills with the ability to convey technical information in user‑friendly terms.
Knowledge of basic IT security practices and protocols
In depth knowledge of Windows operating systems and hardware
Understanding of advanced network structures and concepts
Excellent problem‑solving and critical thinking skills
Advanced understanding of Microsoft 365
Advanced understanding of Identity and Access Management (IAM)
2‑5 years of Healthcare IT experience, preferably in radiology
Reliable transportation
Education Requirements:
High school diploma or equivalent; Associate degree in computer science or related field - Preferred
A+ Certificate - Preferred
Compensation for this role is between $65,790 to $81,203 on an annual basis
In accordance with Colorado law, the range provided is Radiology Imaging Associates' reasonable estimate of the base compensation for this role, and is based on non‑discriminatory factors such as experience, knowledge, skills, and abilities. This position will accept applications on an ongoing basis, and will remain open until filled.
Benefits
Medical, dental, and vision insurance
Term life insurance, AD&D, and EAP
Long Term Disability
Generous Paid Time Off
Paid holidays
Voluntary income protection options (ie. supplemental life insurance, accident, critical illness)
Full‑time employees will become eligible for benefits on the 1st day of the month following 30 days of employment. Part‑time employees may have access to some of these benefits, which may be on a pro‑rated basis. PRN employees are not eligible for benefits.
Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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IT End User Specialist II | Englewood, CO Reporting to IT Business Applications Manager
Employment Type: Full Time
Radiology Imaging Associates (RIA) is a physician‑led radiology practice comprised of over 120 fellowship‑trained radiologists delivering innovative diagnostic and interventional care across Colorado and beyond. Our IT team plays a crucial role in supporting that mission by ensuring high‑performing, secure, and responsive technology systems.
Summary of Position: The IT End User Specialist II provides advanced front‑line technical support to end users on various technical issues and problems relating to hardware, software, and peripherals. This role is responsible for opening, responding to, and resolving service tickets in a timely manner according to service level agreements. The IT End User Specialist II must have excellent problem‑solving skills to diagnose, evaluate, and resolve complex problem situations or, when appropriate, escalat or route them to appropriate IT staff members.
Job Responsibilities:
Provides excellent customer service to end‑users
Logs, triages, and manages IT support requests for end‑users in a first‑contact scenario.
Provides effective advanced troubleshooting for common technical issues related to hardware, software, and networking.
Identifies and escalates more technically challenging issues to higher level support teams
Documents solutions to common issues to increase efficiency and reduce first call resolution times
Provides advanced user and computer account management tasks
Performs regular site visits and field work
Works directly with higher‑level support teams
Manages and Maintains end‑user focused applications
Participates in On‑Call rotations
Other duties as assigned
Supervisory Responsibilities:
None
Experience/Skill Requirements:
Excellent customer service skills with the ability to convey technical information in user‑friendly terms.
Knowledge of basic IT security practices and protocols
In depth knowledge of Windows operating systems and hardware
Understanding of advanced network structures and concepts
Excellent problem‑solving and critical thinking skills
Advanced understanding of Microsoft 365
Advanced understanding of Identity and Access Management (IAM)
2‑5 years of Healthcare IT experience, preferably in radiology
Reliable transportation
Education Requirements:
High school diploma or equivalent; Associate degree in computer science or related field - Preferred
A+ Certificate - Preferred
Compensation for this role is between $65,790 to $81,203 on an annual basis
In accordance with Colorado law, the range provided is Radiology Imaging Associates' reasonable estimate of the base compensation for this role, and is based on non‑discriminatory factors such as experience, knowledge, skills, and abilities. This position will accept applications on an ongoing basis, and will remain open until filled.
Benefits
Medical, dental, and vision insurance
Term life insurance, AD&D, and EAP
Long Term Disability
Generous Paid Time Off
Paid holidays
Voluntary income protection options (ie. supplemental life insurance, accident, critical illness)
Full‑time employees will become eligible for benefits on the 1st day of the month following 30 days of employment. Part‑time employees may have access to some of these benefits, which may be on a pro‑rated basis. PRN employees are not eligible for benefits.
Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr