Aston Carter
Customer Service Representative
The Customer Service Representative will engage in a variety of tasks to ensure smooth operations and exceptional customer experience. The role involves looking at payments and invoicing, handling communication with the lab, answering phones and emails, and facilitating the ordering of supplies. Responsibilities: Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Contact customers to respond to inquiries or notify them of claim investigation results and any planned adjustments. Refer unresolved customer grievances to designated departments for further investigation. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Essential Skills: Customer service oriented with a focus on providing information in response to inquiries about products and services. Strong verbal and written communication skills. Attention to detail and customer service skills. Interpersonal skills and the ability to work independently. Ability to accurately document and record customer/client information. Previous experience with computer applications, such as MS Outlook or data entry software. Additional Skills & Qualifications: High school diploma or GED preferred. 0-2 years of customer service related experience required. 1+ year of experience in customer service with active interactions/communications with customers. Self-starter, multi-tasker, good communicator, highly organized, calm under pressure. Knowledge of Microsoft Office/Excel/Word. Proficiency in computer operations. Work Environment: The position requires working onsite in Tucker for five days a week, Monday through Friday from 9:30 AM to 6:30 PM. Job Type & Location: This is a Contract to Hire position based out of Tucker, GA. Pay and Benefits: The pay range for this position is $16.00 - $17.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision; Critical Illness, Accident, and Hospital; 401(k) Retirement Plan
Pre-tax and Roth post-tax contributions available; Life Insurance (Voluntary Life & AD&D for the employee and dependents); Short and long-term disability; Health Spending Account (HSA); Transportation benefits; Employee Assistance Program; Time Off/Leave (PTO, Vacation or Sick Leave). Workplace Type: This is a fully onsite position in Tucker, GA. Application Deadline: This position is anticipated to close on Jan 29, 2026.
The Customer Service Representative will engage in a variety of tasks to ensure smooth operations and exceptional customer experience. The role involves looking at payments and invoicing, handling communication with the lab, answering phones and emails, and facilitating the ordering of supplies. Responsibilities: Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Contact customers to respond to inquiries or notify them of claim investigation results and any planned adjustments. Refer unresolved customer grievances to designated departments for further investigation. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Essential Skills: Customer service oriented with a focus on providing information in response to inquiries about products and services. Strong verbal and written communication skills. Attention to detail and customer service skills. Interpersonal skills and the ability to work independently. Ability to accurately document and record customer/client information. Previous experience with computer applications, such as MS Outlook or data entry software. Additional Skills & Qualifications: High school diploma or GED preferred. 0-2 years of customer service related experience required. 1+ year of experience in customer service with active interactions/communications with customers. Self-starter, multi-tasker, good communicator, highly organized, calm under pressure. Knowledge of Microsoft Office/Excel/Word. Proficiency in computer operations. Work Environment: The position requires working onsite in Tucker for five days a week, Monday through Friday from 9:30 AM to 6:30 PM. Job Type & Location: This is a Contract to Hire position based out of Tucker, GA. Pay and Benefits: The pay range for this position is $16.00 - $17.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision; Critical Illness, Accident, and Hospital; 401(k) Retirement Plan
Pre-tax and Roth post-tax contributions available; Life Insurance (Voluntary Life & AD&D for the employee and dependents); Short and long-term disability; Health Spending Account (HSA); Transportation benefits; Employee Assistance Program; Time Off/Leave (PTO, Vacation or Sick Leave). Workplace Type: This is a fully onsite position in Tucker, GA. Application Deadline: This position is anticipated to close on Jan 29, 2026.