Airbus
Customer Service Representative
At Airbus Helicopters, our customers depend on us for reliability and expertise. We are looking for a Customer Service Representative who is 50% technical expert and 50% relationship builder. In this role, you will manage the full spectrum of order entry, logistics tracking, and customer communication, ensuring every interaction reinforces our commitment to excellence. Join us and help drive the front-end operations of a global leader in aviation. Your Working Environment
A suburb just outside the Dallas-Fort Worth metropolitan area is home to Airbus Helicopters U.S. regional headquarters, where we have more than 1,000 employees. Check out one of the seven professional sports teams that also call Dallas home - you may even see a special, custom Airbus helicopter dedicated to the Dallas Cowboys flying during home games. How We Care for You
Financial Rewards:
Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan ("ESOP") Work/Life Balance:
Paid time off including personal time, holidays and a generous paid parental leave program. Health & Welfare:
Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan ("EAP") and other supplemental benefit coverages. Individual Development:
Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility. Your Challenges
Customer Support: 50% Provide end-to-end resolution of basic customer concerns
Administer Basic Orders - primarily Planned and Rush Orders for new spares accurately
Interpret orders on receipt and key entry accordingly.
Provide Customer Quotations with a high level of accuracy
Promote items identified as part of promotional programs and work closely with customers to establish additional sales opportunities.
Locate and track logistics details in order to share with customers to support return to service efforts
Create internal cases in Salesforce for expedited order logistics and customer communication
Administrative: 50% Provide effective written and verbal communications with customer, specifically pertaining to order pricing and delivery dates
Record and log customer complaints
Provide customers order status as requested
Build a positive rapport and relationship with every customer
Communicate MRO statuses
Maintain appropriate lines of business for order entry
Your Boarding Pass
Be a High school graduate or equivalent
Two (2) years' experience in logistics, technical, or customer support areas ---OR---
One (1) year of experience at Airbus in a position working with aviation parts---OR---
An A&P License may be substituted for the 2 years of experience
Skilled in the use of standard office productivity tools (Microsoft or Google)
Proven organizational and interpersonal skills
Proven track record of working in a fast paced demanding environment
Travel Required
0-10% Domestic and International may be expected
Citizenship
Authorized to Work in the US
Physical Requirements
Onsite or remote: 90-100% Onsite
Vision: able to see and read computer screens and other electronic equipment with screens, able to read documents, reports and engineering drawings. Daily
Hearing: able to participate in conversations in person and via teleconference or phone and to hear sounds on the production floor including safety warnings or alarms. Daily
Speaking: able to speak in conversations and meetings, deliver information and participate in communications. Daily
Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): able to operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts. Daily
Carrying: able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs. Daily
Lifting: able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs.
Pushing / Pulling: able to push and pull small office furniture and some equipment and tools. Daily
Sitting: able to sit for long periods of time in meetings, working on the computer. Daily
Squatting / Kneeling: able to squat or kneel to retrieve or replace items stored on low shelving.
Standing: able to stand for discussions in offices or on the production floor. Daily
Travel: able to travel independently and at short notice. Daily
Walking (include routine walking such as to a shared printer to retrieve documents): able to walk through office and production areas including uneven surfaces. 100%
Personal Protective Equipment required: Required PPE includes, but is not limited to, Safety Shoes, Safety Glasses, Hearing Protection, Respirators/Masks, and/or Protective Gloves as required by site and/or customer site
Administrative position only PPE required: Steel-toed shoes are required for all shop floor visits, appropriate hearing/eye protection may also be required when visiting the shop floor.
Airbus Helicopters, Inc. Employment Type: US - Direct Hire Experience Level: Professional Remote Type: On-site Job Family: Material Support & services
At Airbus Helicopters, our customers depend on us for reliability and expertise. We are looking for a Customer Service Representative who is 50% technical expert and 50% relationship builder. In this role, you will manage the full spectrum of order entry, logistics tracking, and customer communication, ensuring every interaction reinforces our commitment to excellence. Join us and help drive the front-end operations of a global leader in aviation. Your Working Environment
A suburb just outside the Dallas-Fort Worth metropolitan area is home to Airbus Helicopters U.S. regional headquarters, where we have more than 1,000 employees. Check out one of the seven professional sports teams that also call Dallas home - you may even see a special, custom Airbus helicopter dedicated to the Dallas Cowboys flying during home games. How We Care for You
Financial Rewards:
Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan ("ESOP") Work/Life Balance:
Paid time off including personal time, holidays and a generous paid parental leave program. Health & Welfare:
Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan ("EAP") and other supplemental benefit coverages. Individual Development:
Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility. Your Challenges
Customer Support: 50% Provide end-to-end resolution of basic customer concerns
Administer Basic Orders - primarily Planned and Rush Orders for new spares accurately
Interpret orders on receipt and key entry accordingly.
Provide Customer Quotations with a high level of accuracy
Promote items identified as part of promotional programs and work closely with customers to establish additional sales opportunities.
Locate and track logistics details in order to share with customers to support return to service efforts
Create internal cases in Salesforce for expedited order logistics and customer communication
Administrative: 50% Provide effective written and verbal communications with customer, specifically pertaining to order pricing and delivery dates
Record and log customer complaints
Provide customers order status as requested
Build a positive rapport and relationship with every customer
Communicate MRO statuses
Maintain appropriate lines of business for order entry
Your Boarding Pass
Be a High school graduate or equivalent
Two (2) years' experience in logistics, technical, or customer support areas ---OR---
One (1) year of experience at Airbus in a position working with aviation parts---OR---
An A&P License may be substituted for the 2 years of experience
Skilled in the use of standard office productivity tools (Microsoft or Google)
Proven organizational and interpersonal skills
Proven track record of working in a fast paced demanding environment
Travel Required
0-10% Domestic and International may be expected
Citizenship
Authorized to Work in the US
Physical Requirements
Onsite or remote: 90-100% Onsite
Vision: able to see and read computer screens and other electronic equipment with screens, able to read documents, reports and engineering drawings. Daily
Hearing: able to participate in conversations in person and via teleconference or phone and to hear sounds on the production floor including safety warnings or alarms. Daily
Speaking: able to speak in conversations and meetings, deliver information and participate in communications. Daily
Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): able to operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts. Daily
Carrying: able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs. Daily
Lifting: able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs.
Pushing / Pulling: able to push and pull small office furniture and some equipment and tools. Daily
Sitting: able to sit for long periods of time in meetings, working on the computer. Daily
Squatting / Kneeling: able to squat or kneel to retrieve or replace items stored on low shelving.
Standing: able to stand for discussions in offices or on the production floor. Daily
Travel: able to travel independently and at short notice. Daily
Walking (include routine walking such as to a shared printer to retrieve documents): able to walk through office and production areas including uneven surfaces. 100%
Personal Protective Equipment required: Required PPE includes, but is not limited to, Safety Shoes, Safety Glasses, Hearing Protection, Respirators/Masks, and/or Protective Gloves as required by site and/or customer site
Administrative position only PPE required: Steel-toed shoes are required for all shop floor visits, appropriate hearing/eye protection may also be required when visiting the shop floor.
Airbus Helicopters, Inc. Employment Type: US - Direct Hire Experience Level: Professional Remote Type: On-site Job Family: Material Support & services