Charter Communications
Regional Business Operations Specialist - Spectrum Reach
Charter Communications, Charlotte, North Carolina, United States, 28245
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Spectrum Reach helps local businesses grow through the best content, insights, products, and people that connect advertisers to their intended audiences across TV, apps, social, and other media platforms. Spectrum Reach operates in multiple states and local markets that can reach over 27 million households by creating scalable advertising and marketing services driven by data insights and award-winning creative services.
Business Operations Regional Support Specialist Plays a key role to Spectrum Reach by ensuring compliance and integrity of our Client accounts, analyzing and mitigating credit risk, and acting as a point of contact for Finance related support to our internal and external partners.
** Please note - this position is required to work 10AM to 7PM 1-2 weeks out of the month **
ESSENTIAL FUNCTIONS OF THE POSITION
Ensures a positive customer experience through the handling of support requests via email, chat and phone
Mitigates company risk by analyzing business credit worthiness and managing exposure through the review of customer accounts
Enforces company compliance and data integrity through the evaluation and approval of new client contracts
Supports related business initiatives
REQUIRED QUALIFICATIONS
Analytical, critical thinking to navigate making informed credit risk decisions and multiple systems
Ability to effectively organize and prioritize
Provide strong customer service to clients and sales teams across the footprint
Ability to work collaboratively and independently; highly motivated and detail-oriented
Ability to work under pressure and meet deadlines
Ability to demonstrate superb follow through
Proficient in Microsoft applications
PREFERRED QUALIFICATIONS
Ability to communicate orally and in writing in a clear, straightforward and professional manner
Familiarity with the advertising industry
EDUCATION Bachelor's degree in marketing, Communications, Business, or related field or equivalent experience
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
#J-18808-Ljbffr
Spectrum Reach helps local businesses grow through the best content, insights, products, and people that connect advertisers to their intended audiences across TV, apps, social, and other media platforms. Spectrum Reach operates in multiple states and local markets that can reach over 27 million households by creating scalable advertising and marketing services driven by data insights and award-winning creative services.
Business Operations Regional Support Specialist Plays a key role to Spectrum Reach by ensuring compliance and integrity of our Client accounts, analyzing and mitigating credit risk, and acting as a point of contact for Finance related support to our internal and external partners.
** Please note - this position is required to work 10AM to 7PM 1-2 weeks out of the month **
ESSENTIAL FUNCTIONS OF THE POSITION
Ensures a positive customer experience through the handling of support requests via email, chat and phone
Mitigates company risk by analyzing business credit worthiness and managing exposure through the review of customer accounts
Enforces company compliance and data integrity through the evaluation and approval of new client contracts
Supports related business initiatives
REQUIRED QUALIFICATIONS
Analytical, critical thinking to navigate making informed credit risk decisions and multiple systems
Ability to effectively organize and prioritize
Provide strong customer service to clients and sales teams across the footprint
Ability to work collaboratively and independently; highly motivated and detail-oriented
Ability to work under pressure and meet deadlines
Ability to demonstrate superb follow through
Proficient in Microsoft applications
PREFERRED QUALIFICATIONS
Ability to communicate orally and in writing in a clear, straightforward and professional manner
Familiarity with the advertising industry
EDUCATION Bachelor's degree in marketing, Communications, Business, or related field or equivalent experience
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
#J-18808-Ljbffr