Iowa Staffing
Customer Service Representative
Location: West Des Moines, Iowa (On-site) Pay Rate: $22/hr Contract Type: Contract-to-hire potential About the Role: Join American Equity as a Customer Service Representative, where you'll assist annuitants with established policies in a dynamic, fast-paced environment. This role focuses on post-issue support, including address changes, claims inquiries, funding decisions, tax-related questions, and more. You'll handle 50+ calls per day, ensuring prompt, professional, and accurate service while navigating multiple systems and collaborating with internal teams. Key Responsibilities: Respond to customer calls, emails, and other communications promptly and professionally Provide accurate answers and solutions verbally and in writing Research issues to identify causes and deliver resolutions Meet department standards for schedule adherence, accuracy, and soft skills Update contracts with detailed notes for internal visibility Navigate multiple computer systems and tools efficiently Collaborate with teammates to create solutions for customer issues Assist other operational teams as needed Qualifications: Must-Have: Attention to detail and strong communication skills Ability to type 40+ WPM Quick learner and punctual Preferred: Previous experience in customer service or financial services Work Schedule: On-site in West Des Moines office (transitioning to downtown location in Q1) MondayFriday, 8-hour shifts between 8:00 AM
5:00 PM Standard schedule: 8:15 AM
5:00 PM One 5-hour day option (TuesThurs) Employee Value Proposition: Great starting position with American Equity, a growing company Opportunity for contract-to-hire Collaborative and supportive work environment Benefits: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan
Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Application Deadline: This position is anticipated to close on Jan 21, 2026.
Location: West Des Moines, Iowa (On-site) Pay Rate: $22/hr Contract Type: Contract-to-hire potential About the Role: Join American Equity as a Customer Service Representative, where you'll assist annuitants with established policies in a dynamic, fast-paced environment. This role focuses on post-issue support, including address changes, claims inquiries, funding decisions, tax-related questions, and more. You'll handle 50+ calls per day, ensuring prompt, professional, and accurate service while navigating multiple systems and collaborating with internal teams. Key Responsibilities: Respond to customer calls, emails, and other communications promptly and professionally Provide accurate answers and solutions verbally and in writing Research issues to identify causes and deliver resolutions Meet department standards for schedule adherence, accuracy, and soft skills Update contracts with detailed notes for internal visibility Navigate multiple computer systems and tools efficiently Collaborate with teammates to create solutions for customer issues Assist other operational teams as needed Qualifications: Must-Have: Attention to detail and strong communication skills Ability to type 40+ WPM Quick learner and punctual Preferred: Previous experience in customer service or financial services Work Schedule: On-site in West Des Moines office (transitioning to downtown location in Q1) MondayFriday, 8-hour shifts between 8:00 AM
5:00 PM Standard schedule: 8:15 AM
5:00 PM One 5-hour day option (TuesThurs) Employee Value Proposition: Great starting position with American Equity, a growing company Opportunity for contract-to-hire Collaborative and supportive work environment Benefits: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan
Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Application Deadline: This position is anticipated to close on Jan 21, 2026.