Louisiana Staffing
Technical Printer Support Representative I (Inkjet)
Louisiana Staffing, Chesapeake, Virginia, United States, 23320
Canon Technical Printer Support Representative I
Canon ITS is seeking highly skilled, professional, and customer-focused individuals to deliver exceptional technical support. As a Canon Technical Printer Support Representative I, you will efficiently receive and respond to inbound customer calls and inquiries, resolving various routine and complex technical inkjet printer issues in a "first call resolution strategy," escalating appropriate cases, and following up on issues to ensure timely resolution and customer satisfaction. This position offers: Remote work style Various scheduling options Paid orientation and training Benefits (medical, vision, dental, life insurance, and disability) Company-paid holidays Paid time off: personal, vacation, and sick time 401(k) with company match Employee assistance program Tuition reimbursement Employee discounts Available schedules: Mon - Fri | 9:00 am - 5:30 pm EST Mon - Fri | 9:15 am - 5:45 pm EST Mon - Fri | 9:30 am - 6:00 pm EST Mon - Fri | 9:45 am - 6:15 pm EST Compensation: In accordance with applicable laws, we are providing the salary range for this role: $15.00 - $15.53 per hour + shift differential Your impact as a Canon Technical Printer Support Representative I will include: Providing positive and professional technical support to Canon customers via phone, email, and chat Analyzing complex issues to answer questions, troubleshoot, and advise on solutions Promptly identifying, researching, and resolving customer inquiries using all available software and network tools Interacting with customers and team members simultaneously to expedite call resolution Making prompt, accurate business decisions that mutually benefit the business and the customer Documenting interactions and resolutions in our easy-to-use applications Assisting customers using our Total Care approach in making a purchase decision and completing their order on the Canon website About you: The skills and expertise you bring: High school diploma or equivalent Previous customer service or call center experience Demonstrated knowledge of PC operating systems such as Windows and/or MAC Intermediate to advanced level skills with internet navigation, instant messenger tools, and email Keyboarding and MS Office proficiency Ability to work independently and manage time effectively Strong communicator with active listening skills and proficiency in English Ability to talk, type, and solve issues simultaneously in a fast-paced virtual environment Ability to multitask, prioritize, and navigate multiple computer programs and screens at one time Dependable, punctual, and consistent attendance is a must for this position A reliable high-speed internet connection and a workspace free from noise and distractions This position is fully remote and open to candidates residing in Florida, Georgia, Indiana, Iowa, Louisiana, New York, North Carolina, Ohio, Tennessee, and Virginia. Company overview: Canon Information Technology Services, Inc. - The environment at Canon ITS is energetic and diverse. Our team is comprised of a wide variety of people in positions that help our employees grow and develop their careers. Statement of policy on equal employment opportunity: Canon is committed to providing equal employment and advancement opportunities to all qualified persons without regard to race, sex, marital status, sexual orientation or affectional preference, color, religion, national origin, age, disability, or veteran status, unless a bona fide occupational qualification exists. Our commitment is to assure full opportunity for all employees in order that they may achieve their highest potential and to assure progressive employment practices that conform to the letter and spirit of federal, state, and local laws regarding equal employment opportunities. Workplace accommodation request - HR accessibility - reasonable accommodation: Canon I.T.S. is committed to the employment and advancement of qualified disabled veterans and other individuals with disabilities. If you feel you require a reasonable accommodation to apply for a position with Canon I.T.S., please call our Toll-free TDD Support Line for the Hearing Impaired Monday - Saturday (excluding holidays) at 1-866-251-3752, Eastern time from within the US. For all other reasonable accommodation requests, please call 757-579-7127. You will be asked to provide information on the open position you are applying for online and the details on the reasonable accommodation you are requesting. Pay transparency policy statement: The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. Workstyle description: Virtual - This position is considered virtual. The office will be open 5 days a week; however, you will not be required to report to the office unless there is a specific business need. Note that work schedules and office reporting requirements may change from time to time based on business needs. Location: US-VA-Chesapeake | US-FL | US-GA | US-IA | US-IN | US-LA | US-NC | US-NY | US-OH | US-TN Company: Canon Info Technology Services Requisition ID: 33908 Category: Customer Service/Support Position Type: Full-Time Workstyle: Virtual
Canon ITS is seeking highly skilled, professional, and customer-focused individuals to deliver exceptional technical support. As a Canon Technical Printer Support Representative I, you will efficiently receive and respond to inbound customer calls and inquiries, resolving various routine and complex technical inkjet printer issues in a "first call resolution strategy," escalating appropriate cases, and following up on issues to ensure timely resolution and customer satisfaction. This position offers: Remote work style Various scheduling options Paid orientation and training Benefits (medical, vision, dental, life insurance, and disability) Company-paid holidays Paid time off: personal, vacation, and sick time 401(k) with company match Employee assistance program Tuition reimbursement Employee discounts Available schedules: Mon - Fri | 9:00 am - 5:30 pm EST Mon - Fri | 9:15 am - 5:45 pm EST Mon - Fri | 9:30 am - 6:00 pm EST Mon - Fri | 9:45 am - 6:15 pm EST Compensation: In accordance with applicable laws, we are providing the salary range for this role: $15.00 - $15.53 per hour + shift differential Your impact as a Canon Technical Printer Support Representative I will include: Providing positive and professional technical support to Canon customers via phone, email, and chat Analyzing complex issues to answer questions, troubleshoot, and advise on solutions Promptly identifying, researching, and resolving customer inquiries using all available software and network tools Interacting with customers and team members simultaneously to expedite call resolution Making prompt, accurate business decisions that mutually benefit the business and the customer Documenting interactions and resolutions in our easy-to-use applications Assisting customers using our Total Care approach in making a purchase decision and completing their order on the Canon website About you: The skills and expertise you bring: High school diploma or equivalent Previous customer service or call center experience Demonstrated knowledge of PC operating systems such as Windows and/or MAC Intermediate to advanced level skills with internet navigation, instant messenger tools, and email Keyboarding and MS Office proficiency Ability to work independently and manage time effectively Strong communicator with active listening skills and proficiency in English Ability to talk, type, and solve issues simultaneously in a fast-paced virtual environment Ability to multitask, prioritize, and navigate multiple computer programs and screens at one time Dependable, punctual, and consistent attendance is a must for this position A reliable high-speed internet connection and a workspace free from noise and distractions This position is fully remote and open to candidates residing in Florida, Georgia, Indiana, Iowa, Louisiana, New York, North Carolina, Ohio, Tennessee, and Virginia. Company overview: Canon Information Technology Services, Inc. - The environment at Canon ITS is energetic and diverse. Our team is comprised of a wide variety of people in positions that help our employees grow and develop their careers. Statement of policy on equal employment opportunity: Canon is committed to providing equal employment and advancement opportunities to all qualified persons without regard to race, sex, marital status, sexual orientation or affectional preference, color, religion, national origin, age, disability, or veteran status, unless a bona fide occupational qualification exists. Our commitment is to assure full opportunity for all employees in order that they may achieve their highest potential and to assure progressive employment practices that conform to the letter and spirit of federal, state, and local laws regarding equal employment opportunities. Workplace accommodation request - HR accessibility - reasonable accommodation: Canon I.T.S. is committed to the employment and advancement of qualified disabled veterans and other individuals with disabilities. If you feel you require a reasonable accommodation to apply for a position with Canon I.T.S., please call our Toll-free TDD Support Line for the Hearing Impaired Monday - Saturday (excluding holidays) at 1-866-251-3752, Eastern time from within the US. For all other reasonable accommodation requests, please call 757-579-7127. You will be asked to provide information on the open position you are applying for online and the details on the reasonable accommodation you are requesting. Pay transparency policy statement: The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. Workstyle description: Virtual - This position is considered virtual. The office will be open 5 days a week; however, you will not be required to report to the office unless there is a specific business need. Note that work schedules and office reporting requirements may change from time to time based on business needs. Location: US-VA-Chesapeake | US-FL | US-GA | US-IA | US-IN | US-LA | US-NC | US-NY | US-OH | US-TN Company: Canon Info Technology Services Requisition ID: 33908 Category: Customer Service/Support Position Type: Full-Time Workstyle: Virtual