Guideway Care
Bilingual Customer Service Representative
Guideway Care, Birmingham, Alabama, United States, 35275
Sequence Health is a mission-driven organization committed to improving patient care and providing superior patient activation solutions to healthcare organizations. We pride ourselves on building an inclusive culture and hiring team members who are motivated by purpose, impact, growth, and innovation.
Want to be part of a team making a difference in patient care while also growing your career? If YES! Keep reading!
Job Summary We are seeking motivated individuals who are eager to join the healthcare industry. As a member of our Bilingual Contact Center Team, you will have the opportunity to deliver one-on-one customer service support to patients all over the United States. The key tasks include telephone interactions with patients, documentation of patient interactions, and the ability to work well with the patients and providers to optimize patient care.
We seek individuals that not only can perform work independently but also enjoy being part of a team and like to continuously learn and grow! Varying shifts available!
Essential Functions
Answer telephone promptly and in a polite and professional manner
Obtain and enter accurate demographic information into electronic medical record
Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization
Seeks and supports changes in call flow processes and communication services. Suggests improvements and participates in organized efforts to improve service levels
Meets and exceeds call volume standards
Adheres to all HIPAA policies
Adheres to all Sequence Health policies
Direct calls to other departments as needed
Use sound judgment in handling calls, especially with upset patients
Understanding of when to elevate calls to physicians/practice manager/triage nurse
Make reminder calls as requested
Make calls to reschedule appointments when necessary
Provide assistance with call backs and other projects as call volume permits
Any other duties necessary to drive our values, fulfill our mission, and abide by our company values
Customer Service Proficiency
Excellent customer services skills
Capable of multi-tasking in a fast-paced environment
Remain calm and courteous under pressure
Proficient with computers and navigating web-based applications
This role requires regular, reliable attendance during scheduled hours, as consistent presence is essential to performing the core duties of the position.
Required Skills/Abilities
1+ years of healthcare, sales, or customer service experience - preferably in a contact center environment
1+ years experience working in a call center preferred
1+ years experience working in a medical or healthcare environment preferred
Previous medical scheduling experience preferred
Proficient using Microsoft Office Suite (Excel, Word, and Outlook) and Internet
Ability to handle confidential and sensitive information
Ability to handle a "call center" environment: work quickly and multi-task
Ability to multi-task using several systems and multiple monitors at the same time
Proficient with technology, software applications, and phone systems
Exceptional verbal and written communication skills - positive and proactive, works collaboratively with others to identify opportunities to improve results
Bilingual in English and Spanish
Supervisory Responsibilities None
Travel Requirements 0%
Work Authorization
Sequence Health does not offer Immigration or work visa sponsorship
Total Rewards The target salary range for this role is $16 - $18 per hour. An individual’s salary within this range is based on multiple factors including but not limited to skills, experiences, licensure, certifications, and other business and organizational considerations.
Benefits package including
Medical Insurance
Vision Insurance
Dental Insurance
Flexible Spending Account (FSA)
Company paid short- and long-term disability
Employee Assistance Program
Life Insurance
Accident insurance
and other voluntary benefit programs for employees and their eligible dependents.
401(k) retirement plan with a company match
Essential Duties and Responsibilities
Able to work remotely at home in a private HIPAA compliant workspace
Able to house company equipment needed to perform job
Broadband Internet Access
Internet download speed must be at least 24 mbps and upload speed at least 4 mbps
Immigration or work visa sponsorship will not be provided
Physical Demands:
Ability to hear in normal range and wear a headset / earpiece
Good visual acuity to read computer screens, scripts, forms etc.
May sit 100% of the time when taking calls
Access to the electronic medical record (EMR) system may require the use of your personal mobile device for authentication purposes.
Equal Opportunity Employer Statement We applaud qualified applicants who are accountable and committed to producing quality work. As an Equal Opportunity Employer, we support and value diversity, dignity, and respect in our work environment, and are committed to creating an inclusive environment in which everyone can thrive.
#J-18808-Ljbffr
Want to be part of a team making a difference in patient care while also growing your career? If YES! Keep reading!
Job Summary We are seeking motivated individuals who are eager to join the healthcare industry. As a member of our Bilingual Contact Center Team, you will have the opportunity to deliver one-on-one customer service support to patients all over the United States. The key tasks include telephone interactions with patients, documentation of patient interactions, and the ability to work well with the patients and providers to optimize patient care.
We seek individuals that not only can perform work independently but also enjoy being part of a team and like to continuously learn and grow! Varying shifts available!
Essential Functions
Answer telephone promptly and in a polite and professional manner
Obtain and enter accurate demographic information into electronic medical record
Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization
Seeks and supports changes in call flow processes and communication services. Suggests improvements and participates in organized efforts to improve service levels
Meets and exceeds call volume standards
Adheres to all HIPAA policies
Adheres to all Sequence Health policies
Direct calls to other departments as needed
Use sound judgment in handling calls, especially with upset patients
Understanding of when to elevate calls to physicians/practice manager/triage nurse
Make reminder calls as requested
Make calls to reschedule appointments when necessary
Provide assistance with call backs and other projects as call volume permits
Any other duties necessary to drive our values, fulfill our mission, and abide by our company values
Customer Service Proficiency
Excellent customer services skills
Capable of multi-tasking in a fast-paced environment
Remain calm and courteous under pressure
Proficient with computers and navigating web-based applications
This role requires regular, reliable attendance during scheduled hours, as consistent presence is essential to performing the core duties of the position.
Required Skills/Abilities
1+ years of healthcare, sales, or customer service experience - preferably in a contact center environment
1+ years experience working in a call center preferred
1+ years experience working in a medical or healthcare environment preferred
Previous medical scheduling experience preferred
Proficient using Microsoft Office Suite (Excel, Word, and Outlook) and Internet
Ability to handle confidential and sensitive information
Ability to handle a "call center" environment: work quickly and multi-task
Ability to multi-task using several systems and multiple monitors at the same time
Proficient with technology, software applications, and phone systems
Exceptional verbal and written communication skills - positive and proactive, works collaboratively with others to identify opportunities to improve results
Bilingual in English and Spanish
Supervisory Responsibilities None
Travel Requirements 0%
Work Authorization
Sequence Health does not offer Immigration or work visa sponsorship
Total Rewards The target salary range for this role is $16 - $18 per hour. An individual’s salary within this range is based on multiple factors including but not limited to skills, experiences, licensure, certifications, and other business and organizational considerations.
Benefits package including
Medical Insurance
Vision Insurance
Dental Insurance
Flexible Spending Account (FSA)
Company paid short- and long-term disability
Employee Assistance Program
Life Insurance
Accident insurance
and other voluntary benefit programs for employees and their eligible dependents.
401(k) retirement plan with a company match
Essential Duties and Responsibilities
Able to work remotely at home in a private HIPAA compliant workspace
Able to house company equipment needed to perform job
Broadband Internet Access
Internet download speed must be at least 24 mbps and upload speed at least 4 mbps
Immigration or work visa sponsorship will not be provided
Physical Demands:
Ability to hear in normal range and wear a headset / earpiece
Good visual acuity to read computer screens, scripts, forms etc.
May sit 100% of the time when taking calls
Access to the electronic medical record (EMR) system may require the use of your personal mobile device for authentication purposes.
Equal Opportunity Employer Statement We applaud qualified applicants who are accountable and committed to producing quality work. As an Equal Opportunity Employer, we support and value diversity, dignity, and respect in our work environment, and are committed to creating an inclusive environment in which everyone can thrive.
#J-18808-Ljbffr