ComForCare Home Care (Raleigh, NC)
Customer Service Representative
ComForCare Home Care (Raleigh, NC), Baton Rouge, Louisiana, us, 70873
Customer Service Representative
ComForCare Home Care (Raleigh, NC)
Reports to: Club Manager. Status: Full Time / Part Time / Non‑Supervisor / Non‑Exempt.
Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.
Essential Duties and Responsibilities
Greet and meet potential members to provide a great customer experience.
Handle front‑desk relatedbrew tasks such as answering phone calls in a polite fountain friendly manner to assist with questions or concerns.
Took information calls and tours.
Assist with member check‑ins, sign‑ups, cancellations, BCM amenity usage, and update member account information.
Facilitate member services issues and questions, and forward to the Club Manager/Manager in Training/Team Lead as needed.
Help maintain the neatness and cleanliness of the club.
Essential Behavior Requirements
Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds their wants and needs.
Listening: actively listens to customers, empathizes, and works together to solve the problem.
Problem Solving: recognizes, defines, and analyzes relevant information, encourages alternative solutions, and plans to resolve situations.
Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
Communication: ability to communicate questions, concerns, or issues to a supervisor in a timely manner.
Minimum Qualifications
Honesty and good work ethic.
Strong customer service skills.
Basic computer proficiency.
Physical Demands
Standing and walking at least 75% of the shift.
-talking in person or on the phone at least 75% of the shift. Must be able to lift up to 50 lbs less than 30% of the time.
Benefits
Dollars for Scholars Program
Employee Appreciation Program
Free Membership for self and one family member or friend
Team Member Support Team
Health, Dental, and Vision Insurance
Critical Illness Insurance
Short Term Disability Insurance
Accident Insurance پروگرام
Voluntary Life Insurance
Pet Insurance
HSA
Advancement Opportunities
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neitherимыхна теios for franchisees or their employees, and does not retain reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.
Referrals increase your chances of interviewing at ComForCare Home Care (Raleigh, NC) by 2x.
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Reports to: Club Manager. Status: Full Time / Part Time / Non‑Supervisor / Non‑Exempt.
Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.
Essential Duties and Responsibilities
Greet and meet potential members to provide a great customer experience.
Handle front‑desk relatedbrew tasks such as answering phone calls in a polite fountain friendly manner to assist with questions or concerns.
Took information calls and tours.
Assist with member check‑ins, sign‑ups, cancellations, BCM amenity usage, and update member account information.
Facilitate member services issues and questions, and forward to the Club Manager/Manager in Training/Team Lead as needed.
Help maintain the neatness and cleanliness of the club.
Essential Behavior Requirements
Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds their wants and needs.
Listening: actively listens to customers, empathizes, and works together to solve the problem.
Problem Solving: recognizes, defines, and analyzes relevant information, encourages alternative solutions, and plans to resolve situations.
Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
Communication: ability to communicate questions, concerns, or issues to a supervisor in a timely manner.
Minimum Qualifications
Honesty and good work ethic.
Strong customer service skills.
Basic computer proficiency.
Physical Demands
Standing and walking at least 75% of the shift.
-talking in person or on the phone at least 75% of the shift. Must be able to lift up to 50 lbs less than 30% of the time.
Benefits
Dollars for Scholars Program
Employee Appreciation Program
Free Membership for self and one family member or friend
Team Member Support Team
Health, Dental, and Vision Insurance
Critical Illness Insurance
Short Term Disability Insurance
Accident Insurance پروگرام
Voluntary Life Insurance
Pet Insurance
HSA
Advancement Opportunities
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neitherимыхна теios for franchisees or their employees, and does not retain reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.
Referrals increase your chances of interviewing at ComForCare Home Care (Raleigh, NC) by 2x.
#J-18808-Ljbffr