Texas
RRC - Information Services - Records Researcher - Customer Service Rep I
Texas, Austin, Texas, us, 78716
The Railroad Commission of Texas is a state agency with primary regulatory jurisdiction over the oil and natural gas industry; pipeline transport and pipeline safety; natural gas utilities; the LP-gas industry, and surface mining operations. You can find more details about us on the Railroad Commission of Texas website here https://www.rrc.texas.gov/about-us/.
To support our mission to serve Texas, we need great people to join our team. We provide a great working environment along with outstanding benefits.
Generous paid time off including vacation, sick time, and at least 12 paid holidays per year
Telework options for eligible positions
Flexible work schedules
Retirement pension with a 150% agency match – you can watch this YouTube video that describes this amazing benefit https://www.youtube.com/watch?v=AJI6M7g73-w
401(k), 457(b) and Roth
Health premiums 100% paid for full-time employees
Tuition Reimbursement
Wellness and Exercise Leave
Career development programs/opportunities for advancement
For a complete list of our total compensation package please visit our website at https://www.rrc.texas.gov/about-us/jobs/. To benefits available to all State of Texas employees visit the Employee Retirement Systems website at https://ers.texas.gov/benefits-at-a-glance.
For Military Crosswalk information, please visit https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_AdministrativeSupport.pdf.
Minimum Qualifications
High school diploma or GED Knowledge of professional office and administrative practices and procedures Information research experience Customer service experience One or more years’ relevant professional experience Preferred Qualifications
Bachelor’s or advanced degree in Library Information Science, records management, research, or a related information science field General knowledge of Railroad Commission of Texas Oil and Gas Division functions Detailed familiarity with forms and filing procedures Experience in the operation of various types of imaging or microfilm equipment Knowledge, Skills, and Abilities
Knowledge of professional office protocol and procedures Skill in using Microsoft Office and other Windows-based PC software applications Skill in word processing and mainframe terminal operation Skill in basic mathematical operations, reading and writing comprehension, and professional business writing Skill in communicating effectively, both orally and in writing Demonstrated skill in working on tasks requiring meticulous attention to detail while maintaining a high level of accuracy Demonstrated ability to retrieve and analyze acquired information from hard files, microfilm and computer database Ability to learn and understand oil and gas policy and procedures and interpret processes Ability to accurately file, sort, alphabetize, organize, and distribute documents and retrieve files Ability to operate copiers, as well as other general office equipment Ability to work under pressure and meet deadlines Ability to lift, carry, and move up to 30 pounds Ability to stoop, reach low and high, push and pull heavy file drawers and/or cart Ability to work around equipment generating heat, noise, and bright reflective lights Work Environment
Primarily indoors with heating and cooling regulated in a general office environment. The noise level in the work environment is generally low to moderate, with occasional customer conversations in public area. May work with old documents that contain dust and other materials. Physical Requirements
Ability to reach high and low; open, close and retrieve files from file cabinets as well as operate a computer keyboard and appropriate office equipment. The position requires the ability to frequently stand, walk, sit, or stand for long periods of time, lift up to 30 lbs., open filing cabinets and bend or stand on a stool as necessary. Work Hours
Standard office hours for Commission employees are 8:00 a.m. to 5:00 p.m., Monday through Friday. Our agency offers alternate schedules for employees, as long as it does not adversely affect operations and service levels, and standard hours of operation are maintained. The Commission may also offer telework based on the agency’s approved Telework Plan. Alternate work schedules may be discussed with the hiring manager during the interview process. APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS
Work In Texas (WIT) applicants must complete the CAPPS Recruit Prescreening Questionnaire to be considered for the posting. To complete the Prescreening Questionnaire, go to CAPPS Recruit to register or login: https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en Remarks
There is one available position. Official transcripts, DD214 or DD1300, copies of license/certifications, or other minimum requirement validations will be requested at the time of the job offer. Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa. Criminal background checks will be conducted on all final candidates. An applicant who has been convicted of a criminal offense relevant to the position may be disqualified from employment. THE RAILROAD COMMISSION OF TEXAS ONLY ACCEPTS ONLINE APPLICATIONS FOR THIS POSTING.
The Railroad Commission of Texas is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, religion, age or disability in employment or in the provision of services. The Railroad Commission of Texas is a tobacco-free workplace.
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High school diploma or GED Knowledge of professional office and administrative practices and procedures Information research experience Customer service experience One or more years’ relevant professional experience Preferred Qualifications
Bachelor’s or advanced degree in Library Information Science, records management, research, or a related information science field General knowledge of Railroad Commission of Texas Oil and Gas Division functions Detailed familiarity with forms and filing procedures Experience in the operation of various types of imaging or microfilm equipment Knowledge, Skills, and Abilities
Knowledge of professional office protocol and procedures Skill in using Microsoft Office and other Windows-based PC software applications Skill in word processing and mainframe terminal operation Skill in basic mathematical operations, reading and writing comprehension, and professional business writing Skill in communicating effectively, both orally and in writing Demonstrated skill in working on tasks requiring meticulous attention to detail while maintaining a high level of accuracy Demonstrated ability to retrieve and analyze acquired information from hard files, microfilm and computer database Ability to learn and understand oil and gas policy and procedures and interpret processes Ability to accurately file, sort, alphabetize, organize, and distribute documents and retrieve files Ability to operate copiers, as well as other general office equipment Ability to work under pressure and meet deadlines Ability to lift, carry, and move up to 30 pounds Ability to stoop, reach low and high, push and pull heavy file drawers and/or cart Ability to work around equipment generating heat, noise, and bright reflective lights Work Environment
Primarily indoors with heating and cooling regulated in a general office environment. The noise level in the work environment is generally low to moderate, with occasional customer conversations in public area. May work with old documents that contain dust and other materials. Physical Requirements
Ability to reach high and low; open, close and retrieve files from file cabinets as well as operate a computer keyboard and appropriate office equipment. The position requires the ability to frequently stand, walk, sit, or stand for long periods of time, lift up to 30 lbs., open filing cabinets and bend or stand on a stool as necessary. Work Hours
Standard office hours for Commission employees are 8:00 a.m. to 5:00 p.m., Monday through Friday. Our agency offers alternate schedules for employees, as long as it does not adversely affect operations and service levels, and standard hours of operation are maintained. The Commission may also offer telework based on the agency’s approved Telework Plan. Alternate work schedules may be discussed with the hiring manager during the interview process. APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS
Work In Texas (WIT) applicants must complete the CAPPS Recruit Prescreening Questionnaire to be considered for the posting. To complete the Prescreening Questionnaire, go to CAPPS Recruit to register or login: https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en Remarks
There is one available position. Official transcripts, DD214 or DD1300, copies of license/certifications, or other minimum requirement validations will be requested at the time of the job offer. Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa. Criminal background checks will be conducted on all final candidates. An applicant who has been convicted of a criminal offense relevant to the position may be disqualified from employment. THE RAILROAD COMMISSION OF TEXAS ONLY ACCEPTS ONLINE APPLICATIONS FOR THIS POSTING.
The Railroad Commission of Texas is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, religion, age or disability in employment or in the provision of services. The Railroad Commission of Texas is a tobacco-free workplace.
#J-18808-Ljbffr