Dixon Group Europe Ltd. Middle East
Customer Service Representative
Dixon Group Europe Ltd. Middle East, Winchester, Virginia, United States, 22603
Join to apply for the
Customer Service Representative
role at
Dixon Group Europe Ltd. Middle East
in Winchester, VA.
Make the Right Connection—Build Your Career with Dixon!
Dixon Fire is looking for a
Customer Service Representative
to join our team in
Winchester, VA . This role is perfect for someone who enjoys problem‑solving, thrives in a fast‑paced environment, and takes pride in helping customers find the right solutions. As a key member of our team, you’ll assist customers with sales and product inquiries, process orders, coordinate shipments, and provide exceptional service with every interaction. You’ll play an important role in ensuring our customers’ satisfaction and upholding Dixon’s reputation for quality and reliability.
Location:
325 Arbor Ct, Winchester, VA 22602
Shift Hours:
8:00 AM – 5:00 PM, Monday through Friday
Competitive Compensation:
Competitive salary, bonus programs, 401(k) retirement plan, training opportunities, tuition reimbursement, paid vacation, PTO, holidays, gym reimbursements, and more.
Responsibilities
Communicate with customers via phone, email, and internal systems to provide timely, accurate support.
Process orders and coordinate shipments to ensure smooth delivery.
Handle customer concerns, determining the best way to resolve issues.
Collaborate with team members to manage accounts and projects.
Perform hands‑on customer service, sales, and quality related operational duties.
Maintain a strong understanding of company policies and product offerings.
Contribute to a positive, team‑oriented environment.
Other duties as assigned.
Qualifications
High school diploma or equivalent required.
2–5 years of customer service or inside sales experience (call center, retail, services, or B2B preferred).
Experience in hose & fitting, fire protection, or industrial distribution industries is a plus.
Excellent communication skills—both written and verbal.
Strong organizational skills with the ability to multitask.
Proficiency in Microsoft Office & Google applications.
A professional attitude, strong work ethic, and commitment to delivering great service.
Mechanical aptitude and curiosity to learn about technical products.
Benefits
Medical, dental, and vision insurance for you and your family.
Competitive salary.
Bonus programs.
401(k) retirement plan.
Training opportunities.
Tuition reimbursement.
Paid vacation, PTO, and holidays.
Gym reimbursements, and more!
Join us and be a part of a team that values your contributions and supports your goals!
The Dixon Group is an equal opportunity employer. It is the Company’s policy and practice to recruit, hire, train, and promote individuals, as well as to administer all personnel actions, compensation, and benefits, without regard to race, religion, color, sex (including pregnancy, childbirth, and related medical conditions), gender identity or expression, sexual orientation, marital status, ancestry or national origin, age, disability, family medical history or genetic information, veteran status, military service, or any other factors protected by applicable law. This policy extends to all employees and applicants and to all aspects of the employment relationship.
The Dixon Group is committed to protecting the privacy rights of its employees and job applicants to the fullest extent required by applicable law. To that end, personal information will be collected solely for those legitimate business purposes recognized by law, and then maintained in a manner consistent with all applicable laws and regulations pertaining to document retention requirements. The Dixon Group does not sell personal information to third parties, and does not share such personal information with third parties except when authorized by law to do so (e.g., in response to a lawful subpoena; mandatory tax reporting; etc.).
#J-18808-Ljbffr
Customer Service Representative
role at
Dixon Group Europe Ltd. Middle East
in Winchester, VA.
Make the Right Connection—Build Your Career with Dixon!
Dixon Fire is looking for a
Customer Service Representative
to join our team in
Winchester, VA . This role is perfect for someone who enjoys problem‑solving, thrives in a fast‑paced environment, and takes pride in helping customers find the right solutions. As a key member of our team, you’ll assist customers with sales and product inquiries, process orders, coordinate shipments, and provide exceptional service with every interaction. You’ll play an important role in ensuring our customers’ satisfaction and upholding Dixon’s reputation for quality and reliability.
Location:
325 Arbor Ct, Winchester, VA 22602
Shift Hours:
8:00 AM – 5:00 PM, Monday through Friday
Competitive Compensation:
Competitive salary, bonus programs, 401(k) retirement plan, training opportunities, tuition reimbursement, paid vacation, PTO, holidays, gym reimbursements, and more.
Responsibilities
Communicate with customers via phone, email, and internal systems to provide timely, accurate support.
Process orders and coordinate shipments to ensure smooth delivery.
Handle customer concerns, determining the best way to resolve issues.
Collaborate with team members to manage accounts and projects.
Perform hands‑on customer service, sales, and quality related operational duties.
Maintain a strong understanding of company policies and product offerings.
Contribute to a positive, team‑oriented environment.
Other duties as assigned.
Qualifications
High school diploma or equivalent required.
2–5 years of customer service or inside sales experience (call center, retail, services, or B2B preferred).
Experience in hose & fitting, fire protection, or industrial distribution industries is a plus.
Excellent communication skills—both written and verbal.
Strong organizational skills with the ability to multitask.
Proficiency in Microsoft Office & Google applications.
A professional attitude, strong work ethic, and commitment to delivering great service.
Mechanical aptitude and curiosity to learn about technical products.
Benefits
Medical, dental, and vision insurance for you and your family.
Competitive salary.
Bonus programs.
401(k) retirement plan.
Training opportunities.
Tuition reimbursement.
Paid vacation, PTO, and holidays.
Gym reimbursements, and more!
Join us and be a part of a team that values your contributions and supports your goals!
The Dixon Group is an equal opportunity employer. It is the Company’s policy and practice to recruit, hire, train, and promote individuals, as well as to administer all personnel actions, compensation, and benefits, without regard to race, religion, color, sex (including pregnancy, childbirth, and related medical conditions), gender identity or expression, sexual orientation, marital status, ancestry or national origin, age, disability, family medical history or genetic information, veteran status, military service, or any other factors protected by applicable law. This policy extends to all employees and applicants and to all aspects of the employment relationship.
The Dixon Group is committed to protecting the privacy rights of its employees and job applicants to the fullest extent required by applicable law. To that end, personal information will be collected solely for those legitimate business purposes recognized by law, and then maintained in a manner consistent with all applicable laws and regulations pertaining to document retention requirements. The Dixon Group does not sell personal information to third parties, and does not share such personal information with third parties except when authorized by law to do so (e.g., in response to a lawful subpoena; mandatory tax reporting; etc.).
#J-18808-Ljbffr