Bluebonnet Trails Community MHMR Center
(1585) Customer Service Representative
Bluebonnet Trails Community MHMR Center, Lockhart, Texas, United States, 78644
Overview
The customer service representative (CSR) provides administrative support and assistance to integrated behavioral health, medical, and dental clinics and works in collaboration with clerical support staff for the Federally Qualified Health Center of South-Central Texas.
The CSR provides clerical support and assistance with special projects as assigned by the Center Director or Office Manager, including receptionist duties, data entry, running electronic health record reports, copying and collating materials, typing, mailing correspondence, maintaining office equipment and vehicles, maintaining preassembled staffing packets, ordering supplies, filing clinical records and purchase requisitions as requested.
The CSR assists persons in services by scheduling appointments and providing quality customer service to direct person and appropriate staff members. They meet with individuals in services to perform initial and annual financial review/addendum, update demographic information in the electronic chart, and scan documents into the individual’s electronic chart. The CSR gathers necessary documentation, provides insurance verification for scheduled clinic appointments, determines and notates expected patient responsibility for scheduled visits based on insurance and financial ability to pay. The CSR assists with obtaining authorization from insurance companies for required services and responds to questions about balances. The CSR follows up on past due balances and develops payment plans according to center policy. The CSR identifies and schedules individuals with Benefits Specialists.
The CSR also works with a team of business support staff to ensure an effective and efficient work environment.
Location:
Lockhart, TX
Hourly Salary Range:
$17.30 – $22.05
.75/hour – Bilingual
1.00/hour – Tenure with BTCS
Up to $2.00/hour – previous experience with a community center in a similar setting
Join our dynamic and enthusiastic team dedicated to continuously improving the health and independence of the persons we serve.
Click on https://bbtrails.org/work-with-us/ for additional details on other rewards and compensation, including our excellent benefits package and generous leave accruals.
Location Information City:
Lockhart, TX
County:
Caldwell County
Credentials Minimum Qualifications:
High school diploma or GED.
Experience working with persons with disabilities.
Strong computer and communication skills.
Experience in a medical office setting.
Demonstration of successful work experience regarding regular and timely attendance.
Must have a valid Texas Driver’s License and maintain approved drivers status throughout employment.
Preferred Qualifications:
Some college (1-2 years) or an associate’s degree.
Experience in having financial discussions with clients regarding treatment costs.
Bilingual.
Administration 1009 North Georgetown Street Round Rock, Texas 78664
Compliance : Bluebonnet Trails Community Services, as a recipient of Federal Transit Administration (FTA) grant dollars, will comply with Title VI of the Civil Rights Act of 1964 (42 U.S.C. 2000d), the U.S. Department of Transportation implementing regulations, FTA Circular 4702.1B, and TxDOT PTN requirements as specified in Master Grant Agreement and State Management Plan. Our Title VI Plan can be viewed here: Title VI Plan 2023-2026.
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The CSR provides clerical support and assistance with special projects as assigned by the Center Director or Office Manager, including receptionist duties, data entry, running electronic health record reports, copying and collating materials, typing, mailing correspondence, maintaining office equipment and vehicles, maintaining preassembled staffing packets, ordering supplies, filing clinical records and purchase requisitions as requested.
The CSR assists persons in services by scheduling appointments and providing quality customer service to direct person and appropriate staff members. They meet with individuals in services to perform initial and annual financial review/addendum, update demographic information in the electronic chart, and scan documents into the individual’s electronic chart. The CSR gathers necessary documentation, provides insurance verification for scheduled clinic appointments, determines and notates expected patient responsibility for scheduled visits based on insurance and financial ability to pay. The CSR assists with obtaining authorization from insurance companies for required services and responds to questions about balances. The CSR follows up on past due balances and develops payment plans according to center policy. The CSR identifies and schedules individuals with Benefits Specialists.
The CSR also works with a team of business support staff to ensure an effective and efficient work environment.
Location:
Lockhart, TX
Hourly Salary Range:
$17.30 – $22.05
.75/hour – Bilingual
1.00/hour – Tenure with BTCS
Up to $2.00/hour – previous experience with a community center in a similar setting
Join our dynamic and enthusiastic team dedicated to continuously improving the health and independence of the persons we serve.
Click on https://bbtrails.org/work-with-us/ for additional details on other rewards and compensation, including our excellent benefits package and generous leave accruals.
Location Information City:
Lockhart, TX
County:
Caldwell County
Credentials Minimum Qualifications:
High school diploma or GED.
Experience working with persons with disabilities.
Strong computer and communication skills.
Experience in a medical office setting.
Demonstration of successful work experience regarding regular and timely attendance.
Must have a valid Texas Driver’s License and maintain approved drivers status throughout employment.
Preferred Qualifications:
Some college (1-2 years) or an associate’s degree.
Experience in having financial discussions with clients regarding treatment costs.
Bilingual.
Administration 1009 North Georgetown Street Round Rock, Texas 78664
Compliance : Bluebonnet Trails Community Services, as a recipient of Federal Transit Administration (FTA) grant dollars, will comply with Title VI of the Civil Rights Act of 1964 (42 U.S.C. 2000d), the U.S. Department of Transportation implementing regulations, FTA Circular 4702.1B, and TxDOT PTN requirements as specified in Master Grant Agreement and State Management Plan. Our Title VI Plan can be viewed here: Title VI Plan 2023-2026.
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