Comfort-Air Engineering, Inc.
Customer Service Representative
Comfort-Air Engineering, Inc., San Antonio, Texas, United States, 78208
We are looking to hire a detailed-oriented office star for a customer service representative role.
Responsibilities include:
Manage large amounts of incoming calls.
Manage customers emails and chats in a professional manner.
Identify and assess customers’ needs to achieve satisfaction. Go the extra mile to engage these customers.
Schedule Service/estimate appointments in a timely manner within our current time windows.
Build sustainable relationships of trust through open and interactive communication.
Open and maintain customer accounts by recording accurate and complete account information.
Keep records of customer interactions, process customer accounts, and file documents.
Resolve product or service problems by clarifying the customer's complaint and escalating to customer relations, following up to ensure resolution.
Inform customers of deals and promotions.
Make outbound calls to book, confirm upcoming appointments, sell or renew service plans.
Adhere to company communication procedures, guidelines, and policies.
Learn from scripts.
Be a team player.
Other duties/tasks/projects as assigned.
Requirements include:
High school diploma or equivalent education
2+ years of customer service experience
Excellent phone skills, listening skills with an empathetic voice and manner
Proficiency in Microsoft Word, Excel, and Outlook
Energetic with excellent time management skills and the ability to prioritize work
Attention to detail and problem-solving skills
Excellent written and verbal communication skills
Strong organizational skills with the ability to multitask
We offer a competitive benefits package. Please refer to our main page to see an overview.
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Responsibilities include:
Manage large amounts of incoming calls.
Manage customers emails and chats in a professional manner.
Identify and assess customers’ needs to achieve satisfaction. Go the extra mile to engage these customers.
Schedule Service/estimate appointments in a timely manner within our current time windows.
Build sustainable relationships of trust through open and interactive communication.
Open and maintain customer accounts by recording accurate and complete account information.
Keep records of customer interactions, process customer accounts, and file documents.
Resolve product or service problems by clarifying the customer's complaint and escalating to customer relations, following up to ensure resolution.
Inform customers of deals and promotions.
Make outbound calls to book, confirm upcoming appointments, sell or renew service plans.
Adhere to company communication procedures, guidelines, and policies.
Learn from scripts.
Be a team player.
Other duties/tasks/projects as assigned.
Requirements include:
High school diploma or equivalent education
2+ years of customer service experience
Excellent phone skills, listening skills with an empathetic voice and manner
Proficiency in Microsoft Word, Excel, and Outlook
Energetic with excellent time management skills and the ability to prioritize work
Attention to detail and problem-solving skills
Excellent written and verbal communication skills
Strong organizational skills with the ability to multitask
We offer a competitive benefits package. Please refer to our main page to see an overview.
#J-18808-Ljbffr